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WD Red Drive in NAS unit failed - is it dead?

Liberty610
By Liberty610
in Storage Devices
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Go to solution Solved by WhitetailAni,

Dead drive, you'll have to replace it.

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Hello all! I have a WD PR4100 4 bay NAS unit. I have it set up in RAID5 with 4 of the WD Red 8TB drives in it. The drives in it are getting up there in age, so I am not surprised of my current possible dead drive.

The other day, I had a red light come on drive bay 1 indicating that there was a failed drive in it. This has happened before, but it was always due to a bad firmware update and needing to reset some settings. This time is different, and I think the drive is done for, but I have never had a drive fail on me that didn't have auditable ticking in it.

So, I took the drive out of the NAS unit and dropped it into my external drive bay that's connected to my PC via USB to run diagnostics on it, but Windows never sees it . When I power on the external drive bay unit, Windows makes the audio noise to indicate that there is a device connected. I hear the platters in the drive spin up, but I don't here the head moving across the platters at all, and windows doesn't 'see' that there is a drive connected. I then took one of the other drives out of the NAS unit that are still in working order and dropped it into the external drive reader, and I hear the platters and the head moving across. Windows sees it without issues.

Is this a good indication that the drive is dead? A failed head motor perhaps? The warranty ran out in 2021, and the drives where bought new almost 5 years ago to the day. So I'll have to grab a new one for sure.

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Posted

you could try to read SMART attributes from it from crystaldiskinfo. 

When you say windows don't see it, you mean the device manager, or disk management?

But well, it's probably dead. 

   
 
 
 
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10 hours ago, kokosnh said:

you could try to read SMART attributes from it from crystaldiskinfo. 

When you say windows don't see it, you mean the device manager, or disk management?

But well, it's probably dead. 

I didn't think to try Crystaldiskinfo, but I'm not sure anything would pop up. The drive doesn't register at all. Nothing shows up for it in the WD diagnostic app or disk manager.

 

When I drop any if the other 3 drives from the NAS into the external drive bay on my PC, all three of them show up in WD's apps and in disk manager. And I can clearly hear the drive heads working across the disks.

 

The drive that gave me an error will spin up, but then nothing but silence. The drive head makes no noises. No ticking, no grinding. Total silence. So I'm assuming the head's moto is shot 

 

I have a new drive on order now. So I should be back up and running soon.

 

Thank you for the replies. Appreciate it.

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