Random system crashes with WHEA_UNCORRECTABLE_ERROR BSOD

[MrMcyeet]

Since a bit after the launch of starfield I've been having seemingly random BSODs, all of which seem to be WHEA_UNCORRECTABLE_ERROR.

 

Some of the crashes don't even produce a blue screen, they seem to just corrupt what is on-screen (see THIS video clip I was able to take, skip to about 1:50).

 

It seems to be happening in all games, though some more reliably than others. I can play multiple matches of MW2 just fine, but on payday 3 for instance, I usually don't get past the game's menus before it crashes.

 

I was able to get both the minidump and the MEMORY.DMP from the crash in the earlier linked video HERE (Used mega.io to upload them)

 

When starfield released, I enabled reBar support, Above 4g decoding and XMP in my bios, all of which I have since reverted in hopes of solving this issue. I played ~70 hours of starfield according to steam before these issues appeared, so I don't think these settings are related. Regardless, they are disabled now.

 

I also JUST completely wiped my SSD and reinstalled windows.

 

A full list of my current components exists HERE. I know it isnt the most balanced system, ive been a bit inconsistent with upgrades. It was built by me.

 

I have used XTU to undervolt the CPU (since about 2019, this was not a new change). I reverted to stock and uninstalled XTU with no luck.

 

I tried reseating my memory and SSD, as well as using canned air to blow out the small bit of dust that was inside. Neither of these had any effect.

 

I that this could be a CPU hardware issue, due to the nature of the BSOD code and the fact that the dmp files have 0x124_16_GenuineIntel__UNKNOWN_IMAGE_GenuineIntel.sys listed as the failure_bucket_id, but I can run prime95 for multiple hours without issues.

[191x7]

Try this. Run InSpectre and disable the Spectre and Meltdown mitigations.

After that, disable the Multiplane Overlay MPO. Flash the latest Vbios for your GPU and the Bios for the motherboard. Install the latest chipset drivers.

Then retry. If it fails again, check your storage for firmware updates and check it's health (with Hard Disk sentinel).

[MrMcyeet]

2 hours ago, 191x7 said:

check your storage for firmware updates and check it's health (with Hard Disk sentinel)

While I was poking around Hard Disk Sentinel, I came across the "information" tab while I had my SSD selected, and every time I click the "Short Self-Test: Supported, Click to start" the app freezes for a couple of second then the computer blue screens with the same WHEA_UNCORRECTABLE_ERROR

[191x7]

11 hours ago, MrMcyeet said:

While I was poking around Hard Disk Sentinel, I came across the "information" tab while I had my SSD selected, and every time I click the "Short Self-Test: Supported, Click to start" the app freezes for a couple of second then the computer blue screens with the same WHEA_UNCORRECTABLE_ERROR

And this is what we were looking for.

 

What does Sentinel say about the health?

Which manufacturer and model is it? Is there an official tool?

[MrMcyeet]

8 hours ago, 191x7 said:

What does Sentinel say about the health?

 

Appears completely normal, nothing unexpected in the app. I exported the report and uploaded it HERE.
This excerpt here makes it seem like all is fine: 

Quote

The status of the solid state disk is PERFECT. Problematic or weak sectors were not found. 
The health is determined by SSD specific S.M.A.R.T. attribute(s):  Available Spare (Percent), Percentage Used

 

 

8 hours ago, 191x7 said:

Which manufacturer and model is it? Is there an official tool?

It's a 2tb T-force CARDEA Z44Q, model number TM8FPQ002T0C327. Its store page is HERE.

The download software button on that page just takes you to their help section.
In their downloads section, if you filter the downloads to their T-FORCE SSDs, none of the options seem relevant. There is a windows 7 driver, an install manual, and a firmware update tool for their z340 SSD, which im not sure is compatible.

That downloads section can be found HERE.

[191x7]

23 minutes ago, MrMcyeet said:

Appears completely normal, nothing unexpected in the app. I exported the report and uploaded it HERE.
This excerpt here makes it seem like all is fine: 

 

 

It's a 2tb T-force CARDEA Z44Q, model number TM8FPQ002T0C327. Its store page is HERE.

The download software button on that page just takes you to their help section.
In their downloads section, if you filter the downloads to their T-FORCE SSDs, none of the options seem relevant. There is a windows 7 driver, an install manual, and a firmware update tool for their z340 SSD, which im not sure is compatible.

That downloads section can be found HERE.

Can you reproduce the issue when not using the mentioned SSD?

[MrMcyeet]

ATM I do not have another SSD, but I did just order another (different) SSD. Best buy says that the new one will arrive Tuesday.

In the event that this one is faulty, I will try and reach out to TeamGroup and see if they can repair or replace it. In that event, my hopes arent too high as I removed the "warranty void if removed" sticker when I installed its heatsink.

And in the event that the SSD isnt faulty, I suppose I will continue trying to debug this.

[MrMcyeet]

Ok, here is an update:

The samsung nvme drive came today. I installed it, reinstalled and setup windows again, and instantly got another BSOD when I tried playing a gamespass game.

 

I poked around samsung's website for some drivers and/or firmware update for the drive. I found their nvme drivers and installed them and havent gotten a BSOD since (~3 hours of actual gameplay, when previously I was unable to get ingame)

 

With all of this said, I have yet to reinstall the teamgroup drive. Will the samsung nvme drivers interfere with the teamgroup drive? and if so, should I also try and find the teamgroup nvme drivers?  On their website I was only able to find windows 7 drivers, so I dont even know where I would look for them.

 

 

[Bjoolz]

4 hours ago, MrMcyeet said:

With all of this said, I have yet to reinstall the teamgroup drive. Will the samsung nvme drivers interfere with the teamgroup drive? and if so, should I also try and find the teamgroup nvme drivers?  On their website I was only able to find windows 7 drivers, so I dont even know where I would look for them.

It shouldn't, and I believe I helped you on reddit. If the crashing stops with the Samsung, it could start crashing again once the Teamgroup is connected so I would wait a few days to make sure that it's stable. 

[MrMcyeet]

8 hours ago, Bjoolz said:

It shouldn't, and I believe I helped you on reddit

Yep, You've got the same username on both sites
I figured I'd cast the net and see if I could gain some insight from one community that I couldn't from the other.

Well, Ill continue using just the Samsung drive for the next week, but for the past ~6 hours I've been using it somewhat heavily without any BSODs

In the event that my system remains stable, how will I want to proceed?

Would I just reinstall the teamgroup nvme? And will the samsung nvme drivers that I installed work for (or maybe negatively interfere with) the teamgroup drive?

Since prior to installing the Samsung nvme drivers, I got a BSOD with just the Samsung drive installed but none since I installed the Samsung nvme drivers, I'm wondering if maybe the issue with the teamgroup drive was also driver related?

If that is the case, since I am unable to find any teamgroup nvme drivers, how would I go about solving that issue?

[Bjoolz]

15 hours ago, MrMcyeet said:

And will the samsung nvme drivers that I installed work for (or maybe negatively interfere with) the teamgroup drive?

This is what I replied "It shouldn't" to. It shouldn't interfere with the Teamgroup SSD. 

 

15 hours ago, MrMcyeet said:

In the event that my system remains stable, how will I want to proceed?

Would I just reinstall the teamgroup nvme?

No harm in doing so. If you crash just return the Teamgroup on the warranty. Teamgroup T-Force Cardea drives have a 5 year warranty. 

 

15 hours ago, MrMcyeet said:

Since prior to installing the Samsung nvme drivers, I got a BSOD with just the Samsung drive installed but none since I installed the Samsung nvme drivers, I'm wondering if maybe the issue with the teamgroup drive was also driver related?

The thing is, Windows 10 and newer shouldn't need NVMe drivers. That's why the ones you found for Teamgroup were for Win7. It should just word on modern OSes.