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Laptop's battery only charges via USB-C with DP

hjalhiify
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Hi, this isn't the ordinary my battery won't charge, please help me-forum post. My laptop's battery only charges via USB-C with DP and no other charging cables.

 

My Razer Blade Stealth 13" 2019 base model (RZ09-0281x), is acting very strange. Three weeks ago my original 65W charger gave up, luckily for me, I have a monitor at home with a USB-C-PD and DisplayPort signal so I could still charge it. Then I ordered a new Anker 65W Nano USB-C charger and thought that the new charger would solve my issues. However, my laptop still won't charge with the new charger (I've tested that the Anker works fine on other laptops and devices).

 

I've updated every driver, removed the battery and controller from the device manager, installed all the latest Win 11-updates, and run the troubleshooting tool, I've tried to run Linux and see if my laptop detects the charger via the terminal and saw that it doesn't get detected (only the monitor charger). I then reinstalled a fresh Windows. I also physically unplugged the battery and tried to start the computer without it (it didn't work) and then plugged the battery back in but the problem remains. The laptop was also charging via a similar monitor with USB-C PD but not with other laptop chargers.

 

Help me!! Every weird tip is useful since I really can't figure out another possible solution, I feel like I've tried everything.

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9 minutes ago, hjalhiify said:

Help me!! Every weird tip is useful since I really can't figure out another possible solution, I feel like I've tried everything.

I would get one of those pass-through USB-PD power meters to see what the monitor is outputting vs the Anker charger.

 

Besides that, have you tried swapping around cables? USB-PD can be picky about them.

Main System (Byarlant): Ryzen 7 5800X | Asus B550-Creator ProArt | EK 240mm Basic AIO | 16GB G.Skill DDR4 3200MT/s CAS-14 | XFX Speedster SWFT 210 RX 6600 | Samsung 990 PRO 2TB / Samsung 960 PRO 512GB / 4× Crucial MX500 2TB (RAID-0) | Corsair RM750X | a 10G NIC (pending) | Inateck USB 3.0 Card | Hyte Y60 Case | Dell U3415W Monitor | Keychron K4 Brown (white backlight)

 

Laptop (Narrative): Lenovo Flex 5 81X20005US | Ryzen 5 4500U | 16GB RAM (soldered) | Vega 6 Graphics | SKHynix P31 1TB NVMe SSD | Intel AX200 Wifi (all-around awesome machine)

 

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Media Center/Video Capture (Jesta Cannon): Ryzen 5 1600X | ASRock B450M Pro4 R2.0 | Noctua NH-L12S | 16GB Crucial DDR4 3200MT/s CAS-22 | EVGA GTX750Ti SC | UMIS NVMe SSD 256GB / TEAMGROUP MS30 1TB | Corsair CX450M | Viewcast Osprey 260e Video Capture | Mellanox ConnectX-2 10G NIC | LG UH12NS30 BD-ROM | Silverstone Sugo SG-11 Case | Sony XR65A80K

 

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Network:

Spoiler 
                           ┌─────────────── Office/Rack ────────────────────────────────────────────────────────────────────────────┐
Google Fiber Webpass ────── UniFi Security Gateway ─── UniFi Switch 8-60W ─┬─ UniFi Switch Flex XG ═╦═ Veda (Proxmox Virtual Switch)
(500Mbps↑/500Mbps↓)                             UniFi CloudKey Gen2 (PoE) ─┴─ Veda (IPMI)           ╠═ Veda-NAS (HW Passthrough NIC)
╔═══════════════════════════════════════════════════════════════════════════════════════════════════╩═ Narrative (Asus USB 2.5G NIC)
║ ┌────── Closet ──────┐   ┌─────────────── Bedroom ──────────────────────────────────────────────────────┐
╚═ UniFi Switch Flex XG ═╤═ UniFi Switch Flex XG ═╦═ Byarlant
   (PoE)                 │                        ╠═ Narrative (Cable Matters USB-PD 2.5G Ethernet Dongle)
                         │                        ╚═ Jesta Cannon*
                         │ ┌─────────────── Media Center ──────────────────────────────────┐
Notes:                   └─ UniFi Switch 8 ─────────┬─ UniFi Access Point nanoHD (PoE)
═══ is Multi-Gigabit                                ├─ Sony Playstation 4 
─── is Gigabit                                      ├─ Pioneer VSX-S520
* = cable passed to Bedroom from Media Center       ├─ Sony XR65A80K (Google TV)
** = cable passed from Media Center to Bedroom      └─ Work Laptop** (Startech USB-PD Dock)

Retired/Other:

Spoiler

Laptop (Rozen-Zulu): Sony VAIO VPCF13WFX | Core i7-740QM | 8GB Patriot DDR3 | GT 425M | Samsung 850EVO 250GB SSD | Blu-ray Drive | Intel 7260 Wifi (lived a good life, retired with honor)

Testbed/Old Desktop (Kshatriya): Xeon X5470 @ 4.0GHz | ZALMAN CNPS9500 | Gigabyte EP45-UD3L | 8GB Nanya DDR2 400MHz | XFX HD6870 DD | OCZ Vertex 3 Max-IOPS 120GB | Corsair CX430M | HooToo USB 3.0 PCIe Card | Osprey 230 Video Capture | NZXT H230 Case

TrueNAS Server (La Vie en Rose): Xeon E3-1241v3 | Supermicro X10SLL-F | Corsair H60 | 32GB Micron DDR3L ECC 1600MHz | 1x Kingston 16GB SSD / Crucial MX500 500GB

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14 minutes ago, AbydosOne said:

I would get one of those pass-through USB-PD power meters to see what the monitor is outputting vs the Anker charger.

 

Besides that, have you tried swapping around cables? USB-PD can be picky about them.

Both monitors output 65W at least according to the spec sheet, the same watt as the Anker and the same watt as the original.

Yea, that seems like a typical problem and solution to switch cables! Unfortunately, I have tried switching the cables around but that didn't help 😕

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