Need help diagnosing if my GPU is fried

[thaft86]

So I've had this pc for the past 5-6 years or so, it has always been working well but 2 days ago at night while it was on running Isaac and google and i was on my phone not paying attention , my screens both went "no signal" and i just decided to press the power button to fix the issue the next day.

 

The computer turned off fine but when i went to turn it back on the next day, it just showed as no signal on both screens again. I went and turned it on and off quite a bit plugging in and out my screens's cables on both ends without it working (this issue happened in the past and just restarting w them plugged out then in 2 or 3 times did the trick). I switched one of my screens's cables to my motherboard thinking the issue was w the GPU and yeah it turns out that the screen displays correctly with my PC using its integrated graphics and that my GPU is shown as "device not connected" in the device manager. I turned my PC off unplugged it, and pressed the power button for a bit to clean any electricity left and unplugged my GPU, cleaned the dust off of it and of my pcie port and turned it back on to no success. Now my issue is that i dont know a way to be sure if the issue is from the port, the GPU or something else entirely as i do not possess or know anyone w a spare GPU to test on my build or a spare build to test my GPU on.. my motherboard also only has one pcie port so i cant switch it to see if it works. I could buy myself a replacement GPU but wld rather be sure that its what needs to be replaced before I'd look into it if anyone could help me with this issue. I am open to all suggestions, thank you for reading and sorry for the poor formating as I am on phone.

[Radium_Angel]

could be a power supply that can't supply full power to everything any more.

What are your system specs?

[thaft86]

Intel core I3 6100 (3.7Ghz)

MSI H110M Pro-VD

Gigabyte Windforce Radeon RX 460 2Gb

2x Crucial 8G DDR4-2666 

Corsair CX430

Seagate Desktop HDD 1To

And a random 200Gb SSD

 

These has been my specs for the past 2 years or so. How would I be able to tell if the power supply is the issue?

[thaft86]

20 minutes ago, Radium_Angel said:

could be a power supply that can't supply full power to everything any more.

What are your system specs?

Replied above without tagging you oops

[Radium_Angel]

14 minutes ago, thaft86 said:

Intel core I3 6100 (3.7Ghz)

MSI H110M Pro-VD

Gigabyte Windforce Radeon RX 460 2Gb

2x Crucial 8G DDR4-2666 

Corsair CX430

Seagate Desktop HDD 1To

And a random 200Gb SSD

 

These has been my specs for the past 2 years or so. How would I be able to tell if the power supply is the issue?

Mostly by process of elimination...or buying a tester like Kill-A-Watt (not too expensive and kind of handy, but only if you build lots of systems, if you don't, the money would be better by simply buying a better power supply)

 

So we'd start with testing everything, like putting the GPU under an artificial benchmark load, and seeing if it behaves or not.

You can test your CPU with Intel's Processor Diag tool

https://www.intel.com/content/www/us/en/download/15951/intel-processor-diagnostic-tool.html

 

Unlikely to be the cause of things, but it never hurts to get a clean bill of health of your parts

 

Check your drive's health with CrystalDiskInfo

You can, if you want, test your RAM health with MemTest86

 

 

[thaft86]

4 minutes ago, Radium_Angel said:

Mostly by process of elimination...or buying a tester like Kill-A-Watt (not too expensive and kind of handy, but only if you build lots of systems, if you don't, the money would be better by simply buying a better power supply)

 

So we'd start with testing everything, like putting the GPU under an artificial benchmark load, and seeing if it behaves or not.

You can test your CPU with Intel's Processor Diag tool

https://www.intel.com/content/www/us/en/download/15951/intel-processor-diagnostic-tool.html

 

Unlikely to be the cause of things, but it never hurts to get a clean bill of health of your parts

 

Check your drive's health with CrystalDiskInfo

You can, if you want, test your RAM health with MemTest86

 

 

Quick question before i do all of that, how am I supposed to put the GPU under a benchmark load when its not working/being used by my pc? It shows as unplugged on the device manager with my computer currently using the integrated graphics of my processor.

[Radium_Angel]

1 minute ago, thaft86 said:

Quick question before i do all of that, how am I supposed to put the GPU under a benchmark load when its not working/being used by my pc? It shows as unplugged on the device manager with my computer currently using the integrated graphics of my processor.

Voodoo magic.

Honestly, set the GPU aside, and test everything else. If it comes up fine, then we have a choice of bad GPU or failing PSU.

Given the age of the GPU, I'm inclined to think it has failed.

Any reason why you have such a....modest...GPU?

[thaft86]

5 minutes ago, Radium_Angel said:

Voodoo magic.

Honestly, set the GPU aside, and test everything else. If it comes up fine, then we have a choice of bad GPU or failing PSU.

Given the age of the GPU, I'm inclined to think it has failed.

Any reason why you have such a....modest...GPU?

hahaha this config was just bought when i was 15 and broke, i just never rly thought of upgrading it bc i was lazy and it honestly did it's job well for what i do with it to this day. But yeah I'll go and test all of that for you and hit you back up when I'm done with the results, ty for your help so far 

[Radium_Angel]

1 minute ago, thaft86 said:

hahaha this config was just bought when i was 15 and broke, i just never rly thought of upgrading it bc i was lazy and it honestly did it's job well for what i do with it to this day. But yeah I'll go and test all of that for you and hit you back up when I'm done with the results, ty for your help so far 

I fully understand. Parts wear out, perhaps it's time for a newer system.

Anyway, start with the basics and we'll go from there.

[IkeaGnome]

Are you able to boot with integrated graphics? If so, go into BIOS and go to Advanced>Integrated graphics configuration> IGD Multimonitor> Enable

What options show up for Initiate Graphic Monitor in that same section of the BIOS? We might have to change that from "PEG" to a different option to set the igpu as the primary that is booted from. PEG is telling the BIOS to boot with your graphics card as primary graphics device.

This *Should* allow you to boot into windows and see if your card is showing up, and what errors you're getting. 

 

I missed that you already got it to boot.

 

What error is showing in device manager?

[thaft86]

1 hour ago, Radium_Angel said:

Mostly by process of elimination...or buying a tester like Kill-A-Watt (not too expensive and kind of handy, but only if you build lots of systems, if you don't, the money would be better by simply buying a better power supply)

 

So we'd start with testing everything, like putting the GPU under an artificial benchmark load, and seeing if it behaves or not.

You can test your CPU with Intel's Processor Diag tool

https://www.intel.com/content/www/us/en/download/15951/intel-processor-diagnostic-tool.html

 

Unlikely to be the cause of things, but it never hurts to get a clean bill of health of your parts

 

Check your drive's health with CrystalDiskInfo

You can, if you want, test your RAM health with MemTest86

 

 

Here are the results for my CPU and drives. It rly seems to be either the GPU or PSU failing as uve said earlier

[thaft86]

24 minutes ago, IkeaGnome said:

Are you able to boot with integrated graphics? If so, go into BIOS and go to Advanced>Integrated graphics configuration> IGD Multimonitor> Enable

What options show up for Initiate Graphic Monitor in that same section of the BIOS? We might have to change that from "PEG" to a different option to set the igpu as the primary that is booted from. PEG is telling the BIOS to boot with your graphics card as primary graphics device.

This *Should* allow you to boot into windows and see if your card is showing up, and what errors you're getting. 

 

I missed that you already got it to boot.

 

What error is showing in device manager?

So it's not rly an error. I have to press "show hidden devices" on the view menu to see my GPU in the GPU tab, then when i right click-properties on it, it says in the device status window that the device is not connected to the computer (code 45) even tho it is plugged in my motherboard. There aren't any unrecognized devices in the device manager as I've seen on other websites that that could have been my GPU just not being recognized by the computer.

[IkeaGnome]

2 minutes ago, thaft86 said:

So it's not rly an error. I have to press "show hidden devices" on the view menu to see my GPU in the GPU tab, then when i right click-properties on it, it says in the device status window that the device is not connected to the computer (code 45) even tho it is plugged in my motherboard. There aren't any unrecognized devices in the device manager as I've seen on other websites that that could have been my GPU just not being recognized by the computer.

With error 45, what I'd do is start with hoping it's drivers.

Download DDU, manually download your drivers for the graphics card.

https://www.guru3d.com/files-details/display-driver-uninstaller-download.html

https://www.amd.com/en/support/previous-drivers/graphics/radeon-400-series/radeon-rx-400-series/radeon-rx-480

Those are previous drivers. There was a new one released on the 7th of this month. Hopefully it's just giving you issues. Grab the most recent WHQL driver on that list, 23.2.1.

Restart your computer in safe mode with no networking. Use DDU to remove all AMD drivers and let DDU restart your computer. Then after restart, install the 23.2.1 driver and see if the graphics card is shown up.

[thaft86]

28 minutes ago, IkeaGnome said:

With error 45, what I'd do is start with hoping it's drivers.

Download DDU, manually download your drivers for the graphics card.

https://www.guru3d.com/files-details/display-driver-uninstaller-download.html

https://www.amd.com/en/support/previous-drivers/graphics/radeon-400-series/radeon-rx-400-series/radeon-rx-480

Those are previous drivers. There was a new one released on the 7th of this month. Hopefully it's just giving you issues. Grab the most recent WHQL driver on that list, 23.2.1.

Restart your computer in safe mode with no networking. Use DDU to remove all AMD drivers and let DDU restart your computer. Then after restart, install the 23.2.1 driver and see if the graphics card is shown up.

I own a 460 so im p sure u didnt link me the right driver link (jst making sure incase there's something im not aware of). But even then, I've previously tried to download my GPU drivers from this page yesterday thinking it was a driver error and when the 600mb exe was done installing AMD software, i launched it and it gave me an "Error 173 - AMD Software install cannot proceed as no AMD graphics hardware has been detected in your system". Basically i just want to  make sure if i should still follow through with your steps and this time use DDU to uninstall them all first.

[IkeaGnome]

1 minute ago, thaft86 said:

own a 460 so im p sure u didnt link me the right driver link (jst making sure incase there's something im not aware of).

I did link the wrong direct page, but the drivers are compatible with more than just the rx 480.

3 minutes ago, thaft86 said:

Basically i just want to  make sure if i should still follow through with your steps and this time use DDU to uninstall them all first.

I'm holding on hope that it's corrupted drivers or similar and not a dead piece of hardware. If you didn't use DDU when you tried to reinstall the drivers and got error 173, then I'd still try a run with DDU. 

 

It definitely looks like dead hardware, but at least this way we know we've tried everything we can. 

[thaft86]

1 minute ago, IkeaGnome said:

I did link the wrong direct page, but the drivers are compatible with more than just the rx 480.

I'm holding on hope that it's corrupted drivers or similar and not a dead piece of hardware. If you didn't use DDU when you tried to reinstall the drivers and got error 173, then I'd still try a run with DDU. 

 

It definitely looks like dead hardware, but at least this way we know we've tried everything we can. 

Yes i fear so too. In case that after i do this and its still not detected/working, Radium_angel mentioned in the thread that it might also be my PSU failing from being too old to provide as much as it did before. So with what i have at my disposal would i have any way to assure myself that it is indeed the GPU that died and not my PSU that got to the point where it can't provide enough power for my full config anymore and therefore not providing enough to my GPU making it not work?

[IkeaGnome]

1 minute ago, thaft86 said:

Yes i fear so too. In case that after i do this and its still not detected/working, Radium_angel mentioned in the thread that it might also be my PSU failing from being too old to provide as much as it did before. So with what i have at my disposal would i have any way to assure myself that it is indeed the GPU that died and not my PSU that got to the point where it can't provide enough power for my full config anymore and therefore not providing enough to my GPU making it not work?

Which exact rx 460 is it?

[thaft86]

4 minutes ago, IkeaGnome said:

Which exact rx 460 is it?

Gigabyte Windforce OC 2GB

[IkeaGnome]

8 minutes ago, thaft86 said:

Gigabyte Windforce OC 2GB

That card is going to get it's entire power from the PCIE slot. That would make diagnosing a little bit more dificult.

Do any lights come on or fans spin on the card?

[thaft86]

1 minute ago, IkeaGnome said:

That card is going to get it's entire power from the PCIE slot. That would make diagnosing a little bit more dificult.

Do any lights come on or fans spin on the card?

The fans aren't spinning and im pretty sure that there never was any lights on this card turning on when the computer is on.

[thaft86]

 

1 hour ago, IkeaGnome said:

I did link the wrong direct page, but the drivers are compatible with more than just the rx 480.

I'm holding on hope that it's corrupted drivers or similar and not a dead piece of hardware. If you didn't use DDU when you tried to reinstall the drivers and got error 173, then I'd still try a run with DDU. 

 

It definitely looks like dead hardware, but at least this way we know we've tried everything we can. 

Okay so its still an error 173 so def dead hardware somewhere. So what's the plan, buying a new GPU praying that it was indeed what fried and not the PSU or PCIE port actually being dead?

[IkeaGnome]

28 minutes ago, thaft86 said:

The fans aren't spinning and im pretty sure that there never was any lights on this card turning on when the computer is on.

That sounds like your card is dead. About the only other thing you can do is somewhat unreliable way of checking the power supply. Hwinfo will tell you what the motherboard is seeing for voltages, but usually a power supply either works or doesn't. 

[thaft86]

15 minutes ago, IkeaGnome said:

That sounds like your card is dead. About the only other thing you can do is somewhat unreliable way of checking the power supply. Hwinfo will tell you what the motherboard is seeing for voltages, but usually a power supply either works or doesn't. 

Yes lets just hope its not the PCIe port that's fucked for some reason might as well ask but wld u have any recommendations for a 200-300€ GPU thatd go well w my config for light gaming and everyday use? I'm planning to just replace the card and build a new config in a year or two and give this one to my little sibling who doesnt rly game that much so it wont be an issue as long as the card fits what this config offers and performs as well as the old one did.

[Radium_Angel]

32 minutes ago, thaft86 said:

Yes lets just hope its not the PCIe port that's fucked for some reason might as well ask but wld u have any recommendations for a 200-300€ GPU thatd go well w my config for light gaming and everyday use? I'm planning to just replace the card and build a new config in a year or two and give this one to my little sibling who doesnt rly game that much so it wont be an issue as long as the card fits what this config offers and performs as well as the old one did.

GTX 1050 (ti) through the GTX 1060 6GB, they do require external Power but MSI makes a GTX 1050 (EDIT: in ITX config size)  that pulls all it's power from the PCIe slot, so no externals power cables needed

[thaft86]

54 minutes ago, Radium_Angel said:

GTX 1050 (ti) through the GTX 1060 6GB, they do require external Power but MSI makes a GTX 1050 (EDIT: in ITX config size)  that pulls all it's power from the PCIe slot, so no externals power cables needed

I'm rly clueless when it comes to hardware icl. Are those cards still good/ worth for the price even tho they came out a while ago or is it just to fit w the rest of the config? I'm not doubting your recommendations I'm just curious with the reasoning behind why those.