Scam or wrong Bios?

[Crystallight]

I've ordered myself an RX 5700 XT off ebay the images are fine nothing wrong seller was nice and all that.

When I got it and put it in my system GPUz and AMD software says it was the 5700 non xt GPUz says not fake but what made it weird is there a sticker on the GPU that clearly says its the 5700XT the sticker wasn't tampered with too.

So I need to help understanding what's going on with my graphics card? and what to do.

 

[Zando_]

Can we get screenshots of the main GPU-Z page (I believe it has a built-in screenshot function in the upper right hand corner) and AMD's software where it says what model it thinks the GPU is? 

[Fasauceome]

23 minutes ago, Crystallight said:

GPUz and AMD software says it was the 5700 non xt GPUz says not fake

If all software identifies it as a non-XT, it's a non-XT. I did a quick Google search to see what GPU-Z shows and it should be pretty clear what this GPU is.

 

24 minutes ago, Crystallight said:

what made it weird is there a sticker on the GPU that clearly says its the 5700XT the sticker wasn't tampered with too

This may be true. If the seller didn't intentionally tamper with the product maybe there was a stock error before the product was solt at retail. Either way, if your software is clear about what this product is, I think you're entitled to a partial refund.

[Crystallight]

29 minutes ago, Zando_ said:

Can we get screenshots of the main GPU-Z page (I believe it has a built-in screenshot function in the upper right hand corner) and AMD's software where it says what model it thinks the GPU is? 

sure here the screenshots

[Crystallight]

16 minutes ago, Fasauceome said:

If all software identifies it as a non-XT, it's a non-XT. I did a quick Google search to see what GPU-Z shows and it should be pretty clear what this GPU is.

 

This may be true. If the seller didn't intentionally tamper with the product maybe there was a stock error before the product was solt at retail. Either way, if your software is clear about what this product is, I think you're entitled to a partial refund.

Dam I was thinking maybe wrong bios I could try and change it to the right model but that maybe dumb and risky.

[Levent]

Not a 5700XT. ROPs and TMUs are lower than what they should have been. Scam.

[jaslion]

5 minutes ago, Crystallight said:

sure here the screenshots

Not a 5700xt it doesn't have the required shaders, rops and tmu's a 5700xt would have.

 

This is a 5700 in all ways.

 

Ask for a partial refund as you got scammed.

 

Also can you send a picture of the gpu?

 

What model 5700 did you buy?

[Crystallight]

8 minutes ago, Levent said:

Not a 5700XT. ROPs and TMUs are lower than what they should have been. Scam.

Rip just when I thought I could trust ebay again I have no idea if i can get a refund now maybe too late

[SorryBella]

4 minutes ago, Crystallight said:

Rip just when I thought I could trust ebay again I have no idea if i can get a refund now maybe too late

You should try to do so anyway. This is most likely coming out of a mining op, BIOS modding RX 5700XT and non XT is so prevalent during the time because they can peek out more PPW doing so. Sorry for this one to happen to you OP.

[Crystallight]

13 minutes ago, jaslion said:

Not a 5700xt it doesn't have the required shaders, rops and tmu's a 5700xt would have.

 

This is a 5700 in all ways.

 

Ask for a partial refund as you got scammed.

 

Also can you send a picture of the gpu?

 

What model 5700 did you buy?

Red devil 3 fan model 2 8 pins

[Fasauceome]

6 minutes ago, Crystallight said:

Rip just when I thought I could trust ebay again I have no idea if i can get a refund now maybe too late

How long ago did you buy it? The refund policy is pretty strongly on favor of buyers on eBay. Of course, you could just reach out to the seller with this information and see if they voluntarily give the partial refund. They might not have known either.

[Crystallight]

1 minute ago, Fasauceome said:

How long ago did you buy it? The refund policy is pretty strongly on favor of buyers on eBay. Of course, you could just reach out to the seller with this information and see if they voluntarily give the partial refund. They might not have known either.

Got it Yesterday the buyers was just saying to me that it needs updating and all that.

[jaslion]

15 minutes ago, Crystallight said:

Rip just when I thought I could trust ebay again I have no idea if i can get a refund now maybe too late

It's not ebay here but a seller being malicious. If you paid with paypal start an ebay claim. If that doesn't go where you want it start a paypal claim.

 

DO NOT update the bios this is NOT a 5700xt. Updating the bios makes you lose any case you have.

 

It is a red devil 5700 alright. However how do the fans look like? Because there were 2 versions of this card. A limited and a full release version. It could be that the 5700xt sticker is either tampered or an unfortunate accident if you got the limited edition cooler.

[Fasauceome]

12 minutes ago, Crystallight said:

Got it Yesterday the buyers was just saying to me that it needs updating and all that.

If you bought it yesterday it's easy to make a claim. The seller told you that the BIOS needs to be updated? Then maybe I would be more suspicious of this person being mistaken.

[jaslion]

Just now, Fasauceome said:

If you bought it yesterday it's easy to make a claim. The seller told you that the BIOS needs to be updated? Then maybe I would be more suspicious of this person being mistaken.

Best case it is actually a 5700xt that can be flashed and they get a refund rn because at the moment it is NOT a 5700xt it's a rx5700 with a tampered sticker.

[Crystallight]

1 hour ago, SorryClaire said:

You should try to do so anyway. This is most likely coming out of a mining op, BIOS modding RX 5700XT and non XT is so prevalent during the time because they can peek out more PPW doing so. Sorry for this one to happen to you OP.

Is it possible to BIOS mod it back to 5700 XT ? Im willing to take that risk.

[Zando_]

28 minutes ago, Crystallight said:

Is it possible to BIOS mod it back to 5700 XT ? Im willing to take that risk.

No.

5700 XT: https://www.techpowerup.com/gpu-specs/radeon-rx-5700-xt.c3339

5700: https://www.techpowerup.com/gpu-specs/radeon-rx-5700.c3437

BIOS modding cannot add 4 Compute Units (256 shading units, 16 TMUs).

2 hours ago, jaslion said:

Not a 5700xt it doesn't have the required shaders, rops and tmu's a 5700xt would have.

 

This is a 5700 in all ways.

 

Ask for a partial refund as you got scammed.

^^^ Have to ask for a partial refund if you're willing to settle for a 5700, or return it and get an actual 5700 XT if that's what you wanted.

[-rascal-]

36 minutes ago, Crystallight said:

Is it possible to BIOS mod it back to 5700 XT ? Im willing to take that risk.

 

No, you cannot.

You can't just go...download more Cores.

 

The PowerColor Red Devil 5700 and 5700XT, on the outside, looks identical.

There is no marketing on the card itself that says "5700 XT".

 

Seller tried to pull a fast one; sell a 5700 for 5700 XT price.

[jaslion]

1 hour ago, Crystallight said:

Is it possible to BIOS mod it back to 5700 XT ? Im willing to take that risk.

From all shown its just a 5700 and you cannot change that