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Mic stops working on headset randomly when playing Escape From Tarkov

FastByte17
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UPDATE:

 

Other Tarkov players have similar issues. I believe the problem is purely from Tarkov instead of Windows.

EDIT:

 

Problem seemed to caused by Palo Alto's Global Protect VPN which was also causing my GPU driver to crash. I verified this by going to the Event Viewer and looked up NetBT error 4311. It gave a Mac Address which I googled and turned out to be linked with the Global Protect VPN. The VPN also adds a network adapter as part of the installation. After uninstalling the VPN and removing the network adapter, the problem did not occur again.

Posted

Hello Everyone,

 

My mic stops working randomly whenever I'm playing Escape From Tarkov with friends. We use Discord to communicate and everything goes well until randomly my mic will just stop working completely. I tried connecting back to the call and re-launching Discord but that doesn't help. The only way I get my mic working again is by unplugging it from USB port and plugging it back in. I thought that maybe the headset is the issue so I went ahead and borrowed my friend's one. I encountered the same issue today and have no idea what is causing this. The headsets I've tried are Logitech G Pro X (wired) and Corsair Virtuoso XT (wireless). Any help would be greatly appreciated!

 

Thank You!

 

P.S: The issue seems to be on my PC. I haven't encountered this issue on my laptop as of yet.

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Posted

USB power. Which motherboard and which Bios version? Latest chipset drivers?

M.S.C.E. (M.Sc. Computer Engineering), IT specialist in a hospital, 30+ years of gaming, 20+ years of computer enthusiasm, Geek, Trekkie, anime fan

  • Main PC: AMD Ryzen 7 5800X3D - EK AIO 360 D-RGB - Arctic Cooling MX-4 - Asus Prime X570-P - 4x8GB DDR4 3200 HyperX Fury CL16 - Sapphire AMD Radeon 6950XT Nitro+ - 1TB Kingston Fury Renegade - 2TB Kingston Fury Renegade - 512GB ADATA SU800 - 960GB Kingston A400 - Seasonic PX-850 850W  - custom black ATX and EPS cables - Fractal Design Define R5 Blackout - Windows 11 x64 23H2 - 3 Arctic Cooling P14 PWM PST - 5 Arctic Cooling P12 PWM PST
  • Peripherals: LG 32GK650F - Dell P2319h - Logitech G Pro X Superlight with Tiger Ice - HyperX Alloy Origins Core (TKL) - EndGame Gear MPC890 - Genius HF 1250B - Akliam PD4 - Sennheiser HD 560s - Simgot EM6L - Truthear Zero - QKZ x HBB - 7Hz Salnotes Zero - Logitech C270 - Behringer PS400 - BM700  - Colormunki Smile - Speedlink Torid - Jysk Stenderup - LG 24x External DVD writer - Konig smart card reader
  • Laptop: Acer E5–575G-386R 15.6" 1080p (i3 6100U + 12GB DDR4 (4GB+8GB) + GeForce 940MX + 256GB nVME) Win 10 Pro x64 22H2 - Logitech G305 + AAA Lithium battery
  • Networking: Asus TUF Gaming AX6000 - Arcadyan ISP router - 35/5 Mbps vDSL
  • TV and gadgets: TCL 50EP680 50" 4K LED + Sharp HT-SB100 75W RMS soundbar - Samsung Galaxy Tab A8 10.1" - OnePlus 9 256GB - Olymous Cameda C-160 - GameBoy Color 
  • Streaming/Server/Storage PC: AMD Ryzen 5 3600 - LC-Power LC-CC-120 - MSI B450 Tomahawk Max - 2x4GB ADATA 2666 DDR4 - 120GB Kingston V300 - Toshiba DT01ACA100 1TB - Toshiba DT01ACA200 2TB - 2x WD Green 2TB - Sapphire Pulse AMD Radeon R9 380X - 550W EVGA G3 SuperNova - Chieftec Giga DF-01B - White Shark Spartan X keyboard - Roccat Kone Pure Military Desert strike - Logitech S-220 - Philips 226L
  • Livingroom PC (dad uses): AMD FX 8300 - Arctic Freezer 64 - Asus M5A97 R2.0 Evo - 2x4GB DDR3 1833 Kingston - MSI Radeon HD 7770 1GB OC - 120GB Adata SSD - 500W Fractal Design Essence - DVD-RW - Samsung SM 2253BW - Logitech G710+ - wireless vertical mouse - MS 2.0 speakers
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17 hours ago, 191x7 said:

USB power. Which motherboard and which Bios version? Latest chipset drivers?

Motherboard is Asus ROG Maximus Ranger VIII. And BIOS version is 3802.

 

Edit: Chipset Drivers are all up-to-date. I checked them from Device Manager.

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15 minutes ago, FastByte17 said:

Motherboard is Asus ROG Maximus Ranger VIII. And BIOS version is 3802.

 

Edit: Chipset Drivers are all up-to-date. I checked them from Device Manager.

Try different USB ports. Don't use the USB ports on the (front of the) case, use the ones on the rear.

M.S.C.E. (M.Sc. Computer Engineering), IT specialist in a hospital, 30+ years of gaming, 20+ years of computer enthusiasm, Geek, Trekkie, anime fan

  • Main PC: AMD Ryzen 7 5800X3D - EK AIO 360 D-RGB - Arctic Cooling MX-4 - Asus Prime X570-P - 4x8GB DDR4 3200 HyperX Fury CL16 - Sapphire AMD Radeon 6950XT Nitro+ - 1TB Kingston Fury Renegade - 2TB Kingston Fury Renegade - 512GB ADATA SU800 - 960GB Kingston A400 - Seasonic PX-850 850W  - custom black ATX and EPS cables - Fractal Design Define R5 Blackout - Windows 11 x64 23H2 - 3 Arctic Cooling P14 PWM PST - 5 Arctic Cooling P12 PWM PST
  • Peripherals: LG 32GK650F - Dell P2319h - Logitech G Pro X Superlight with Tiger Ice - HyperX Alloy Origins Core (TKL) - EndGame Gear MPC890 - Genius HF 1250B - Akliam PD4 - Sennheiser HD 560s - Simgot EM6L - Truthear Zero - QKZ x HBB - 7Hz Salnotes Zero - Logitech C270 - Behringer PS400 - BM700  - Colormunki Smile - Speedlink Torid - Jysk Stenderup - LG 24x External DVD writer - Konig smart card reader
  • Laptop: Acer E5–575G-386R 15.6" 1080p (i3 6100U + 12GB DDR4 (4GB+8GB) + GeForce 940MX + 256GB nVME) Win 10 Pro x64 22H2 - Logitech G305 + AAA Lithium battery
  • Networking: Asus TUF Gaming AX6000 - Arcadyan ISP router - 35/5 Mbps vDSL
  • TV and gadgets: TCL 50EP680 50" 4K LED + Sharp HT-SB100 75W RMS soundbar - Samsung Galaxy Tab A8 10.1" - OnePlus 9 256GB - Olymous Cameda C-160 - GameBoy Color 
  • Streaming/Server/Storage PC: AMD Ryzen 5 3600 - LC-Power LC-CC-120 - MSI B450 Tomahawk Max - 2x4GB ADATA 2666 DDR4 - 120GB Kingston V300 - Toshiba DT01ACA100 1TB - Toshiba DT01ACA200 2TB - 2x WD Green 2TB - Sapphire Pulse AMD Radeon R9 380X - 550W EVGA G3 SuperNova - Chieftec Giga DF-01B - White Shark Spartan X keyboard - Roccat Kone Pure Military Desert strike - Logitech S-220 - Philips 226L
  • Livingroom PC (dad uses): AMD FX 8300 - Arctic Freezer 64 - Asus M5A97 R2.0 Evo - 2x4GB DDR3 1833 Kingston - MSI Radeon HD 7770 1GB OC - 120GB Adata SSD - 500W Fractal Design Essence - DVD-RW - Samsung SM 2253BW - Logitech G710+ - wireless vertical mouse - MS 2.0 speakers
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33 minutes ago, 191x7 said:

Try different USB ports. Don't use the USB ports on the (front of the) case, use the ones on the rear.

I use the ones in the back and have tried other ports. The issue still persists.

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  • 1 month later...
Posted
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  • Solution

UPDATE:

 

Other Tarkov players have similar issues. I believe the problem is purely from Tarkov instead of Windows.

EDIT:

 

Problem seemed to caused by Palo Alto's Global Protect VPN which was also causing my GPU driver to crash. I verified this by going to the Event Viewer and looked up NetBT error 4311. It gave a Mac Address which I googled and turned out to be linked with the Global Protect VPN. The VPN also adds a network adapter as part of the installation. After uninstalling the VPN and removing the network adapter, the problem did not occur again.

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  • 1 year later...
Posted

I have the same problem. How do I go about getting global protect VPN and its network adapter uninstalled? Sorry i'm new to PC life. 

 

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On 2/21/2023 at 6:59 AM, FastByte17 said:

UPDATE:

 

Other Tarkov players have similar issues. I believe the problem is purely from Tarkov instead of Windows.

EDIT:

 

Problem seemed to caused by Palo Alto's Global Protect VPN which was also causing my GPU driver to crash. I verified this by going to the Event Viewer and looked up NetBT error 4311. It gave a Mac Address which I googled and turned out to be linked with the Global Protect VPN. The VPN also adds a network adapter as part of the installation. After uninstalling the VPN and removing the network adapter, the problem did not occur again.

I have the same problem. How do I go about getting global protect VPN and its network adapter uninstalled? Sorry i'm new to PC life. 

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27 minutes ago, UncleLos said:

I have the same problem. How do I go about getting global protect VPN and its network adapter uninstalled? Sorry i'm new to PC life. 

Just like you uninstall any application. Click on the start menu and search 'Add or remove programs'. Then check Device Manager to make sure that the VPN drivers are uninstalled. You can see this from the Network Adapters tab.

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