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Phone or whatsapp disconnects after 1 ring. Help.

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My grandma can't phone my mom. Via whatsapp or normal phone.

When my grandma phones on whatsapp or the normal direct phone, it disconnects after 1 ring and sends to answer machine etc.

I can phone my mom and grandma fine. My grandma and mom can phone me fine.

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Your mom didn't accidentally block your grandma's number?

I'm not actually trying to be as grumpy as it seems.

I will find your mentions of Ikea or Gnome and I will /s post. 

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