i got a thermal problem with my dell e6420.

[TeddyStark45]

i have had thermal issues with my laptop recently and thought it was just old thermal paste. after all i hadnt used it in 2 years and i got it second hand to begin with. so i bought my self some thermal grizzly kryonaut thinking it would help. i got it today but to my suprise when i installed it the computer actually shuts down more!!! Throws that #m1004 code. i put a good amount on the die as to not spill over but do you think i put to little? i looked at the die on the cpu and heatsink of my laptop and i was able to see the die and copper through the paste. is it supposed to be like that? do i need more? Here are some pictures

[Dukesilver27-]

Based on dell's website, m1004 is overheating issue.

Did you clean the fans and heatsinks as well?

Did you properly tighten the screws?

Any connector/plug/cable that is supposed to be connected but did not get connected? 

Was the fans running?

I'd argue that the paste is a bit much, it spilled over the die.

[ahmedbatty]

I would suggest to use the Dell Diagnostic Test as well to check the processor and processor fan after you have applied the thermal paste again and reassembled the heatsink

[Alex Atkin UK]

1 hour ago, Dukesilver27- said:

I'd argue that the paste is a bit much, it spilled over the die.

Except there isn't really such a thing as too much BECAUSE it just leaks out the side, better too much than too little.  I'd say they used exactly the right amount.

 

1 hour ago, TeddyStark45 said:

 

It looks like that second copper block wasn't making contact at all.  If the chipset or VRMs were overheating, its going to shut down.