Case front I/O not working as intended

[FRD]

Back in 2020 I made a similar topic about my case front I/O not working properly.

For the family PC we use a simple and pretty cheap Aerocool case. Bought brand new in 2020. The front has 2x USB 3.0, an SD/microSD card reader and headphone/mic inputs. The sound inputs work totally fine.

 

The USB 3.0 ports work, but badly. They're connected directly to the Asus' motherboard USB 3.0 header. When using 2x USB flash drives together on the front, I'm not able to transfer big files, as it will cut off the transfer.

Also, when 1 USB flash drive is connected on the front and transferring big or many files to let's say an external HDD that's connected on the back, often it will stop the transfer because the USB flash drive is suddenly not detected anymore.

Randomly it will disconnect itself. Also, the transfer speed is slow, like 10 or 20 mb/s, while USB 3.0 can easily do 100+ on the back USB 3.0 ports.

 

As for the card reader. It's not shown in the computer's drives, but when you put in an SD card, it will show up. It supports up to 64GB cards. However, more than half of the time it won't do anything. I put in a card and nothing will show up at all. Lately I just used a 8GB card, which isn't superfast, but it didn't work.

Note that I never use the front USB and card reader together. I'm only confident to transfer small files quickly with the front I/O ports used together.

 

Anybody that can help? How to fix this?

I can't RMA the case anymore and buying a new case is the only possibility.

The motherboard is fine, the connectors seem to be doing what they need to.

[191x7]

Chipset drivers, USB drivers and enough power on the front panel connectors, that is essential.

[FRD]

43 minutes ago, 191x7 said:

Chipset drivers, USB drivers and enough power on the front panel connectors, that is essential.

When I built the PC I'm certain I installed all chipset and USB drivers. I could update them maybe, if I look on the motherboard's site.

How do I assure that the front panel gets enough power? I'm using a 450W PSU with a Ryzen 3400G if that matters.

[Allyxxx]

Did this happen on a B450 motherboard? When transferring large files a couple of my flash drives seemed to have been permanently corrupted from the USB drive no longer being found/recognized in the middle of copying large files. I had happen on a ASRock and Asus B450 motherboards I have.

[FRD]

2 hours ago, Allyxxx said:

Did this happen on a B450 motherboard? When transferring large files a couple of my flash drives seemed to have been permanently corrupted from the USB drive no longer being found/recognized in the middle of copying large files. I had happen on a ASRock and Asus B450 motherboards I have.

Yes! That's right. It's a Asus Prime B450M-A.

I actually recall right now somehow reading about such a thing back in 2020. That's the exact thing that's happening, just the USB drives won't get corrupted, just not recognized during copying. Do you know the fix, how?

[BlackDragon1971]

On 4/19/2022 at 9:04 AM, FRD said:

When I built the PC I'm certain I installed all chipset and USB drivers. I could update them maybe, if I look on the motherboard's site.

How do I assure that the front panel gets enough power? I'm using a 450W PSU with a Ryzen 3400G if that matters.

Your Power supply is kinda tiny... try 850 Watts at least from companies like Seasonic or Corsair... Gold 80+ rating

You shold have less problems powering hardware and devices...

[FRD]

2 hours ago, BlackDragon1971 said:

Your Power supply is kinda tiny... try 850 Watts at least from companies like Seasonic or Corsair... Gold 80+ rating

You shold have less problems powering hardware and devices...

I hope you're joking. 450W is plenty for an iGPU system. I have no actual GPU installed and a better 80 Plus rating only helps with efficiency, not performance. It's not that my system has no room left to power things. My system draws only about 150-200W, so I could get away with even a cheaper PSU, but I don't want a bad quality one. The one I use is a Corsair by the way.

[Middcore]

6 hours ago, BlackDragon1971 said:

Your Power supply is kinda tiny... try 850 Watts at least from companies like Seasonic or Corsair... Gold 80+ rating

You shold have less problems powering hardware and devices...

 

This is utterly wrong and useless "advice."

 

450W is more than enough for any system without a discrete GPU.

 

Buying PSU's based on brand is a terrible idea.

 

80+ is not an indicator of quality.

 

Not trying to be mean here but basically your post is incorrect on every level and I feel and obligation to push back when I see stuff like this because while @FRDis knowledgeable enough to reject it as the rubbish it is, it still might mislead some newbie who stumbles upon this thread at a later date. 

[FRD]

12 hours ago, Middcore said:

 

This is utterly wrong and useless "advice."

 

450W is more than enough for any system without a discrete GPU.

 

Buying PSU's based on brand is a terrible idea.

 

80+ is not an indicator of quality.

 

Not trying to be mean here but basically your post is incorrect on every level and I feel and obligation to push back when I see stuff like this because while @FRDis knowledgeable enough to reject it as the rubbish it is, it still might mislead some newbie who stumbles upon this thread at a later date. 

Thanks for clarifying. I can't blame him too much, since he's new here, but also his advice is not really well thought of.

It's almost like some of those people who say you need a 750W overkill PSU for a RTX 3050 system, just an example. Brand and rating indeed are not the only thing. It's better to refer to the PSU tier list on this forum if you don't know and need a good indication of what's good and not.

[-rascal-]

I remember it was in the tech news for a while last year, X570 / B550 / B450 motherboards had some kind of USB drop-out issue.

That was eventually patched...via AGESA (BIOS) update.

 

https://www.tomshardware.com/news/amd-suggest-possible-fixes-for-usb-connectivity-issues

Quote

The issues seem confined to Ryzen 3000 and 5000 series CPUs in 500- and 400-series motherboards (i.e., X570, X470, B550, and B450) and consist of random dropouts for USB-connected devices. The complaints encompass several different types of USB devices, including unresponsive external capture devices, momentary keyboard connection drops, slow mouse responses, issues with VR headsets, external storage devices, and USB-connected CPU coolers.

 

BIOS updates started rolling out in April / May of last year.

Check the current version of BIOS you have flashed onto your motherboard.

If it is older than...say April 2021, update it.

 

Looking at the ASUS PRIME B450M-A BIOS list, it LOOKS like BIOS version 3202 (2021/06/24) contained the fix.

The USB issue was resolved with...supposedly ASESA v1.2.0.2 (and later).

BIOS version 3002 mentioned AGESA v1.2.0.1, while version 3202 mentioned AGESA v1.2.0.3.

 

https://www.reddit.com/r/Amd/comments/m2wqkf/updated_agesa_coming_for_intermittent_usb/

Quote

We would like to thank the community here on r/AMD for its assistance with logs and reports as we investigated the intermittent USB connectivity you highlighted. With your help, we believe we have isolated the root cause and developed a solution that addresses a range of reported symptoms, including (but not limited to): USB port dropout, USB 2.0 audio crackling (e.g. DAC/AMP combos), and USB/PCIe Gen 4 exclusion.

 

AMD has prepared AGESA 1.2.0.2 to deploy this update, and we plan to distribute 1.2.0.2 to our motherboard partners for integration in about a week. Customers can expect downloadable BIOSes containing AGESA 1.2.0.2 to begin with beta updates in early April. The exact update schedule for your system will depend on the test and implementation schedule for your vendor and specific motherboard model. If you continue to experience intermittent USB connectivity issues after updating your system to AGESA 1.2.0.2, we encourage you to download the standalone AMD Bug Report Tool and open a ticket with AMD Customer Support.

 

[BlackDragon1971]

Pardon, I made the assumption the OP was running a discrete graphics card with his setup. I should have read more carefully. I stand corrected on the issue at hand. I had USB gremlins with my last motherboard. ... I feel the misery

Again it was an off the cuff statement that maybe the motherboard was not getting enough juice... but, as I said, I stand corrected.

[Morgion]

My old, recently dead pc (I think the mobo bit the dust since I get the same weird graphical artifacts/freezes regardless of if I turn of on-board graphics, and have the videocard in, or take it out and use on-board graphics, plus mashing delete/f12 doesn't do jack when rebooting) had a similar issue long before it died.

 

Basically I could plug my mouse or headphone charging cable into the front usb sockets, and they would work. But anything else, including usb2.0 thumb drives, just wouldn't show or light up or anything. actually gamepads wouldn't 'talk' to the pc either.

[FRD]

On 4/22/2022 at 3:39 AM, BlackDragon1971 said:

Pardon, I made the assumption the OP was running a discrete graphics card with his setup. I should have read more carefully. I stand corrected on the issue at hand. I had USB gremlins with my last motherboard. ... I feel the misery

Again it was an off the cuff statement that maybe the motherboard was not getting enough juice... but, as I said, I stand corrected.

It's okay. Just with a weaker graphics card 450W would still be fine, but it's usually better to have more watts. I never ran into a PC yet that doesn't get enough power or is at the limit.

I can imagine how annoying it would be if components would not get enough power. In my case I feel like the case was bad from factory, but it's a motherboard issue after all. I still need to try the fix.

8 hours ago, Morgion said:

My old, recently dead pc (I think the mobo bit the dust since I get the same weird graphical artifacts/freezes regardless of if I turn of on-board graphics, and have the videocard in, or take it out and use on-board graphics, plus mashing delete/f12 doesn't do jack when rebooting) had a similar issue long before it died.

 

Basically I could plug my mouse or headphone charging cable into the front usb sockets, and they would work. But anything else, including usb2.0 thumb drives, just wouldn't show or light up or anything. actually gamepads wouldn't 'talk' to the pc either.

That's a similar, yet more serious problem. Unfortunately it died. You did not try to replace the PSU or maybe case or you left it as it was? Sometimes it can also be something else that's unclear what it would be. Even the case could have bad ports itself. It could even be something simple as a power saving mode too.