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Asus G10CE High temps

AthonRogue
By AthonRogue
in Troubleshooting
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Go to solution Solved by AbydosOne,
28 minutes ago, AthonRogue said:

Is this normal temps?

I would say "no".

 

28 minutes ago, AthonRogue said:

Should I be contacting Asus?

Yes.

 

28 minutes ago, AthonRogue said:

Or maybe there is a physical problem I can address, like reseating the cooler or CPU?

Don't attempt to make any fixes yourself while it's brand new and subject to Asus' warrantee terms. Even while opening and fixing it yourself may work, if you break anything while trying to fix it, your chances of getting Asus to fix the original problem pretty much go out the window.

Posted

My son just bought an Asus G10CE. He's been saving for 3 years for a computer and the unit was on sale last week and checked all the boxes. He was super excited but when we got it yesterday and started to set it up the fan kept cycling up really high and then off. I brought up the Asus software to manage the fan and watched the CPU temps. It is a I5 11th gen.

 

At complete idle, nothing open, it seems to be sitting at 60-66 deg and then as soon as you do anything like open a browser or the Asus software it spikes up to near 100. We have not even tried with a game yet and I'm a little scared to try.

 

Is this normal temps? Should I be contacting Asus? Or maybe there is a physical problem I can address, like reseating the cooler or CPU?

 

Thanks in advance.

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Posted
  • Solution
28 minutes ago, AthonRogue said:

Is this normal temps?

I would say "no".

 

28 minutes ago, AthonRogue said:

Should I be contacting Asus?

Yes.

 

28 minutes ago, AthonRogue said:

Or maybe there is a physical problem I can address, like reseating the cooler or CPU?

Don't attempt to make any fixes yourself while it's brand new and subject to Asus' warrantee terms. Even while opening and fixing it yourself may work, if you break anything while trying to fix it, your chances of getting Asus to fix the original problem pretty much go out the window.

Main System (Byarlant): Ryzen 9 5950X | Asus B550-Creator ProArt | EK 240mm Basic AIO | 32GB G.Skill DDR4 3600MT/s CL16 | XFX Speedster SWFT 210 RX 6600 | Samsung 990 PRO 2TB / Samsung 990 EVO Plus 4TB | Corsair RM750X | StarTech 4× USB 3.0 Card | Realtek RTL8127 10G NIC | Hyte Y60 Case | Dell U3415W Monitor | Keychron K12 Blue (RGB backlight)

 

Laptop (Narrative): Lenovo Flex 5 81X20005US | Ryzen 5 4500U | 16GB DDR4 3200MT/s (soldered) | Vega II 384SP Graphics | SKHynix P31 1TB NVMe SSD | Intel AX200 Wifi | Asus 2.5G USB NIC | Asus ProArt PA278QV | Keychron K4 Brown (white backlight)

 

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Network:

Spoiler 
                       ┌─────────────── Office/Rack ───────────────────────────────────────────────┐
Google Fiber Webpass ── Cloud Gateway Max ══╦═ Pro XG 8 ══╦═ Flex 2.5-8 ══╦═ Doven Wolf
                      La Vie en Rose (DNS) ═╬═ Narrative  ╠═ Veda-NAS     ╠═ La Vie en Rose (vmbr)
                                Veda (DNS) ─┘             ╠═ Veda (vmbr)  ├─ Ptolemy (vmbr)
╔═════════════════════════════════════════════════════════╩═ Ptolemy-NAS  ├─ Veda (Mgmt)
║   ┌ Closet ┐      ┌───────── Bedroom ─────────┐                         └─ Veda (IPMI)
╚═══ Flex XG ══╦╤═══ Flex XG ══╤╦═ Byarlant
       (PoE)   ║│              │╠═ Narrative 
Kitchen Jack ══╣└─ Dual PoE ┐  │╚═ Jesta Cannon*
   (Testing)   ║┌─ Injector ┘  └── Work Laptop
     Bedroom ══╝│        ┌─────── Media Center ────────────────────────────┐
     Jack #2    └──────── Switch 8 ────────────┬─ nanoHD Access Point (PoE)
Notes:                                         ├─ Sony PlayStation 4 
─── is Gigabit / ═══ is Multi-Gigabit          ├─ Pioneer VSX-S520
* = cable passed from Bedroom to Media Center  └─ Sony XR65A80K (Google TV)
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Talked to Asus tech. Told to return to Best buy for exchange or refund. Unfortunate, as the closest is 2 hours away but I will see if Best buy will exchange via courier. 

 

While I was resetting to factory to pack it up it actually restarted with a CPU over temp error so I guess was correct in my judgment. 

 

I was putting the mesh side back on like it came with and noticed the whole cooler seems loose on the chip. 

 

It has been years since I had an intel CPU so maybe this is normal but maybe it is a reason for failure. 

 

 

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