Windows 10 updates not completing.

[talltech]

Hello all,

 

To summarise my troubleshooting skills: I'm no Windows wizard so I lean on Google searches to help me out and then hope for the best.

 

I'm using Windows 10 Home. Version 21H1.

 

I have had an issue with Windows updates for some months now and while I have tried a couple of things that Google searches have recommended, I have mostly been putting it off and I guess hoping the problem will fix itself until now. The things I have tried include making a new access profile and giving it access to everything after I got an error telling me there were access restrictions and I have also tried Chris Titus' Windows tool software which has a Windows update reset part to it. Neither of those have helped me. Quality updates seem to install okay but feature updates aren't working and after it failing again just now I thought I'd try and see what help I could get here.

 

The error code for the failed update that just took place is 0x80070005. The pc restarted and started to perform the update and on screen it showed that the update got to 9% complete and then the pc restarted a couple of times and displayed a message saying it was undoing changes made to my pc before it restarted again and booted up into Windows like normal.

 

I don't know what other info you may need to provide assistance here so please let me know.

[aDoomGuy]

Try this option.

 

0x80070005 - Microsoft Community

[talltech]

3 hours ago, aDoomGuy said:

Try this option.

 

0x80070005 - Microsoft Community

Thank you for the link but that doesn't seem to be fixing the problem.

 

The Get Help app opens and says it's making some changes and it then says I need to download and install any updates that are pending. Which I can't do. I tried it twice with both of those times failing to update and the third time is just the same suggestion so that's unfortunately an infinite loop that won't help me.

[aDoomGuy]

4 minutes ago, talltech said:

Thank you for the link but that doesn't seem to be fixing the problem.

 

The Get Help app opens and says it's making some changes and it then says I need to download and install any updates that are pending. Which I can't do. I tried it twice with both of those times failing to update and the third time is just the same suggestion so that's unfortunately an infinite loop that won't help me.

Ok.

 

Try this. Search start menu for cmd and choose run as administrator. In the window run these commands.

 

chkdsk c: /f /r (then reboot PC)

sfc /scannow

DISM.exe /Online /Cleanup-image /ScanHealth

DISM.exe /Online /Cleanup-image /RestoreHealth

WSreset.exe

Reboot again and see if it helped.

[GoodBytes]

5 hours ago, talltech said:

Hello all,

 

To summarise my troubleshooting skills: I'm no Windows wizard so I lean on Google searches to help me out and then hope for the best.

 

I'm using Windows 10 Home. Version 21H1.

 

I have had an issue with Windows updates for some months now and while I have tried a couple of things that Google searches have recommended, I have mostly been putting it off and I guess hoping the problem will fix itself until now. The things I have tried include making a new access profile and giving it access to everything after I got an error telling me there were access restrictions and I have also tried Chris Titus' Windows tool software which has a Windows update reset part to it. Neither of those have helped me. Quality updates seem to install okay but feature updates aren't working and after it failing again just now I thought I'd try and see what help I could get here.

 

The error code for the failed update that just took place is 0x80070005. The pc restarted and started to perform the update and on screen it showed that the update got to 9% complete and then the pc restarted a couple of times and displayed a message saying it was undoing changes made to my pc before it restarted again and booted up into Windows like normal.

 

I don't know what other info you may need to provide assistance here so please let me know.

 

You have to check event viewer to know more about the issue.

But typically the following are usually the cause of the fault:

• A driver doesn't support upgrading of the OS. Make sure ALL your drivers are fully up-to-date (GPU, Audio, printer, chipset, SATA controller, keyboard, mouse, and so on...)
• A driver is missing for a hardware/peripheral 
• Security software (VPN, Anti-Virus, etc.) is blocking the upgrade process. Update them, or uninstall them and re-install them back after the update was done
• Rare, but a possibility: A software that uses a driver (such as anti-cheat systems and DRM) may be at fault and doesn't support upgrading. Make sure all your software (including games) are updated.
   

0x80070005 is indeed linked to a permission issue, but permission doesn't necessarily mean file permission, it could be simply "something is blocking a certain action... I don't know what, probably a permission issue... ". This can be a setup file that has failed (like a driver that has failed to handle the requested task properly for the upgrade process, like it might go "I don't support this.. so my answer to the caller is: "failed" ", and then the caller thinks it is because it is a permission issue, or that the A/V that goes "AHHH!!!! VIRUS VIRUS VIRUS!!!! BLOCK BLOCK BLOCK!!!!! Fewww... close one... this 'Windows Update' won't fool me!" So it's kind of like a permission issue, but its not related to a file permission issue that needs to be set, more like something is blocking for some reason, so it might appear that it is a permission issue.

[talltech]

2 hours ago, aDoomGuy said:

Ok.

 

Try this. Search start menu for cmd and choose run as administrator. In the window run these commands.

 

chkdsk c: /f /r (then reboot PC)

sfc /scannow

DISM.exe /Online /Cleanup-image /ScanHealth

DISM.exe /Online /Cleanup-image /RestoreHealth

WSreset.exe

Reboot again and see if it helped.

I ran the commands and got an error when it came to doing the /RestoreHealth one and I have attached a screenshot of that error. The text that is cut off of the image towards the bottom is just saying to go to go.microsoft... and the url on the following line.

 

[aDoomGuy]

11 minutes ago, talltech said:

I ran the commands and got an error when it came to doing the /RestoreHealth one and I have attached a screenshot of that error. The text that is cut off of the image towards the bottom is just saying to go to go.microsoft... and the url on the following line.

 

You seem to have major error in your OS and critical files seem to be missing or corrupt. You may need to repair Windows with Windows install media or do a complete fresh install of Windows.

[talltech]

On 1/14/2022 at 4:53 PM, GoodBytes said:

 

You have to check event viewer to know more about the issue.

But typically the following are usually the cause of the fault:

• A driver doesn't support upgrading of the OS. Make sure ALL your drivers are fully up-to-date (GPU, Audio, printer, chipset, SATA controller, keyboard, mouse, and so on...)
• A driver is missing for a hardware/peripheral 
• Security software (VPN, Anti-Virus, etc.) is blocking the upgrade process. Update them, or uninstall them and re-install them back after the update was done
• Rare, but a possibility: A software that uses a driver (such as anti-cheat systems and DRM) may be at fault and doesn't support upgrading. Make sure all your software (including games) are updated.
   

0x80070005 is indeed linked to a permission issue, but permission doesn't necessarily mean file permission, it could be simply "something is blocking a certain action... I don't know what, probably a permission issue... ". This can be a setup file that has failed (like a driver that has failed to handle the requested task properly for the upgrade process, like it might go "I don't support this.. so my answer to the caller is: "failed" ", and then the caller thinks it is because it is a permission issue, or that the A/V that goes "AHHH!!!! VIRUS VIRUS VIRUS!!!! BLOCK BLOCK BLOCK!!!!! Fewww... close one... this 'Windows Update' won't fool me!" So it's kind of like a permission issue, but its not related to a file permission issue that needs to be set, more like something is blocking for some reason, so it might appear that it is a permission issue.

Thank you for your suggestions. I had to update my GPU driver so I've done that and I've checked all other devices I can think of in the Device Manager and the drivers all seem up to date and it is the same for the handful of games I have installed. Also I don't use any security software other than the Windows Defender scanner so nothing to check there.

[talltech]

On 1/14/2022 at 6:53 PM, aDoomGuy said:

You seem to have major error in your OS and critical files seem to be missing or corrupt. You may need to repair Windows with Windows install media or do a complete fresh install of Windows.

Okay. Repairing Windows like that is not something I have done before so do you happen to know of a simple to follow instruction guide I can use for it or should I just google it and find one there?

[aDoomGuy]

1 hour ago, talltech said:

Okay. Repairing Windows like that is not something I have done before so do you happen to know of a simple to follow instruction guide I can use for it or should I just google it and find one there?

Download tool here: Download Windows 10 (microsoft.com)

Make the bootable USB 

Boot on it

Choose repair computer and follow the wizard.

 

If you want a clean install backup what you want to keep and choose install Windows instead of repair.

[talltech]

On 1/16/2022 at 8:43 PM, aDoomGuy said:

Download tool here: Download Windows 10 (microsoft.com)

Make the bootable USB 

Boot on it

Choose repair computer and follow the wizard.

 

If you want a clean install backup what you want to keep and choose install Windows instead of repair.

I've been able to create the bootable USB and I have booted onto it however when I click on repair it shows me a bunch of different repair options and I'm not sure which it is that I need. The options are:

• Startup Repair
• Command Prompt
• Uninstall Updates
• UEFI Firmware Settings
• System Restore
• System Image Recovery

In the menu I am presented with I can either select one of those or turn off the pc.

[aDoomGuy]

I believe System Image Recovery is the option you want. However I think it's best to just do a fresh install.

[talltech]

On 1/24/2022 at 8:10 PM, aDoomGuy said:

I believe System Image Recovery is the option you want. However I think it's best to just do a fresh install.

I have just done a fresh install of Windows and it looks to have completed successfully with the appearance of Windows being new and there not being any updates waiting to be installed! Thank you for your help.

I have another question related to the install now. When I installed Windows it asked me for a Microsoft account so I put my details into it and now that is the account being used to log in and is the administrator for the pc. I'd like to know if it is possible to remove that Microsoft account and use a regular account made on the desktop to log in and out or is the Microsoft account required?

[aDoomGuy]

3 hours ago, talltech said:

I have just done a fresh install of Windows and it looks to have completed successfully with the appearance of Windows being new and there not being any updates waiting to be installed! Thank you for your help.

I have another question related to the install now. When I installed Windows it asked me for a Microsoft account so I put my details into it and now that is the account being used to log in and is the administrator for the pc. I'd like to know if it is possible to remove that Microsoft account and use a regular account made on the desktop to log in and out or is the Microsoft account required?

That's great! Good to hear it's finally a fully operational battle station! You're welcome!

 

It is not required. You can use a local account. In settings app you should be able to set up a local (offline) account. 

[talltech]

20 hours ago, aDoomGuy said:

That's great! Good to hear it's finally a fully operational battle station! You're welcome!

 

It is not required. You can use a local account. In settings app you should be able to set up a local (offline) account. 

Thank you again. I have been able to make a local account and have removed my Microsoft account from in the Windows settings.

 

How do I show you some love for helping me out on here? Do I just click the tick on one of your posts?

[aDoomGuy]

3 hours ago, talltech said:

Thank you again. I have been able to make a local account and have removed my Microsoft account from in the Windows settings.

 

How do I show you some love for helping me out on here? Do I just click the tick on one of your posts?

Hehe yeah sure, thank you is quite sufficient but if you mark a helpful post as resolved that may help someone else later with the same problem. 

 

Just happy to help.