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WHEA_UNCORRECTABLE_ERROR BSOD even after reinstall windows

Yongtjunkit

Hi, I'm having an issue with my laptop even after reinstalling windows 10 where it would give me the WHEA_UNCORRECTABLE_ERROR, the issue persist even after reinstalling windows 10 from usb, system info as below

  • OS Windows 10 21H1 64 bit
  • What OS was originaly installed on the system: Windows 10 1809
  • Is the OS an OEM version (came pre-installed on system): Windows 10 preinstalled
  • Age of system (hardware): 2 years
  • Age of OS installation: 1 day (reinstalled yesterday)
  • Intel core i5 8265U
  • intel UHD graphics 620, Nvidia MX250
  • Asus S531FL Laptop

Link to minidump file: https://drive.google.com/file/d/1GAhimPsLybfvXDol2nALhhZ_WwzS94Dw/view?usp=sharing

 

Info from windows debugger

Spoiler

Microsoft (R) Windows Debugger Version 10.0.22000.194 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [D:\Users\asus\Downloads\MEMORY.DMP]
Kernel Bitmap Dump File: Kernel address space is available, User address space may not be available.

Symbol search path is: srv*
Executable search path is:
Windows 10 Kernel Version 19041 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Edition build lab: 19041.1.amd64fre.vb_release.191206-1406
Machine Name:
Kernel base = 0xfffff805`06e00000 PsLoadedModuleList = 0xfffff805`07a2a270
Debug session time: Tue Nov  2 09:02:48.394 2021 (UTC + 8:00)
System Uptime: 0 days 9:13:09.081
Loading Kernel Symbols
...............................................................
................................................................
................................................................
..............................................
Loading User Symbols
PEB is paged out (Peb.Ldr = 00000000`00377018).  Type ".hh dbgerr001" for details
Loading unloaded module list
...................
For analysis of this file, run !analyze -v
2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon. Try !errrec Address of the WHEA_ERROR_RECORD structure to get more details.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffd28d4ca6e028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000fe000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000801136, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


KEY_VALUES_STRING: 1

   Key  : Analysis.CPU.mSec
   Value: 4280

   Key  : Analysis.DebugAnalysisManager
   Value: Create

   Key  : Analysis.Elapsed.mSec
   Value: 4120

   Key  : Analysis.Init.CPU.mSec
   Value: 1077

   Key  : Analysis.Init.Elapsed.mSec
   Value: 9788

   Key  : Analysis.Memory.CommitPeak.Mb
   Value: 84

   Key  : WER.OS.Branch
   Value: vb_release

   Key  : WER.OS.Timestamp
   Value: 2019-12-06T14:06:00Z

   Key  : WER.OS.Version
   Value: 10.0.19041.1


BUGCHECK_CODE:  124

BUGCHECK_P1: 0

BUGCHECK_P2: ffffd28d4ca6e028

BUGCHECK_P3: fe000000

BUGCHECK_P4: 801136

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

PROCESS_NAME:  studio64.exe

STACK_TEXT:  
ffffe300`039d1908 fffff805`072b448a     : 00000000`00000124 00000000`00000000 ffffd28d`4ca6e028 00000000`fe000000 : nt!KeBugCheckEx
ffffe300`039d1910 fffff805`03bf15b0     : 00000000`00000000 ffffd28d`4ca6e028 ffffd28d`33a406c0 ffffd28d`4ca6e028 : nt!HalBugCheckSystem+0xca
ffffe300`039d1950 fffff805`073b612e     : 00000000`00000000 ffffe300`039d19f9 ffffd28d`4ca6e028 ffffd28d`33a406c0 : PSHED!PshedBugCheckSystem+0x10
ffffe300`039d1980 fffff805`072b5db1     : ffffd28d`4ca1c800 ffffd28d`4ca1c800 ffffd28d`33a40710 ffffd28d`33a406c0 : nt!WheaReportHwError+0x46e
ffffe300`039d1a60 fffff805`072b6123     : 00000000`00000002 ffffd28d`33a40710 ffffd28d`33a406c0 00000000`00000002 : nt!HalpMcaReportError+0xb1
ffffe300`039d1bd0 fffff805`072b6000     : ffffd28d`336f1d40 00000000`00000001 00000000`00000000 00000000`00000000 : nt!HalpMceHandlerCore+0xef
ffffe300`039d1c20 fffff805`072b6251     : 00000000`00000008 00000000`00000001 00000000`00000000 00000000`00000000 : nt!HalpMceHandler+0xe0
ffffe300`039d1c60 fffff805`072b54bb     : 00000000`00000000 00000000`00000000 ffffe300`039d1ef0 00000000`00000000 : nt!HalpMceHandlerWithRendezvous+0xc9
ffffe300`039d1c90 fffff805`072b7d05     : ffffd28d`336f1d40 00000000`00000000 00000000`00000000 00000000`00000000 : nt!HalpHandleMachineCheck+0x5f
ffffe300`039d1cc0 fffff805`0730d419     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!HalHandleMcheck+0x35
ffffe300`039d1cf0 fffff805`072062fa     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiHandleMcheck+0x9
ffffe300`039d1d20 fffff805`07205fb7     : 00000000`00000000 00000000`00000000 00000000`00000028 00000000`00000000 : nt!KxMcheckAbort+0x7a
ffffe300`039d1e60 00007ff8`70057e80     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x277
00000000`2dc7c020 00000000`00000000     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ff8`70057e80


MODULE_NAME: GenuineIntel

IMAGE_NAME:  GenuineIntel.sys

STACK_COMMAND:  .thread; .cxr; kb

FAILURE_BUCKET_ID:  0x124_0_GenuineIntel_PROCESSOR_CACHE_IMAGE_GenuineIntel.sys

OS_VERSION:  10.0.19041.1

BUILDLAB_STR:  vb_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {b70a049a-4a17-5749-b5df-df070316ca7d}

Followup:     MachineOwner
---------

2: kd> !errrec ffffd28d4ca6e028
===============================================================================
Common Platform Error Record @ ffffd28d4ca6e028
-------------------------------------------------------------------------------
Record Id     : 01d7cf38148d9ebe
Severity      : Fatal (1)
Length        : 936
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 11/2/2021 1:02:48 (UTC)
Flags         : 0x00000000

===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ ffffd28d4ca6e0a8
Section       @ ffffd28d4ca6e180
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal

Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : Cache error
Operation     : Data Read
Flags         : 0x00
Level         : 2
CPU Version   : 0x00000000000806ec
Processor ID  : 0x0000000000000002

===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ ffffd28d4ca6e0f0
Section       @ ffffd28d4ca6e240
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal

Local APIC Id : 0x0000000000000002
CPU Id        : ec 06 08 00 00 08 10 02 - bf fb fa 7f ff fb eb bf
               00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
               00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

Proc. Info 0  @ ffffd28d4ca6e280

===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ ffffd28d4ca6e138
Section       @ ffffd28d4ca6e2c0
Offset        : 664
Length        : 272
Flags         : 0x00000000
Severity      : Fatal

Error         : DCACHEL2_DRD_ERR (Proc 2 Bank 9)
 Status      : 0xfe00000000801136
 Address     : 0x000000008b800000
 Misc.       : 0x00000430e3000086

 

 

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