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HELP! PC shutting down when playing games.

walter8828828
By walter8828828
in Troubleshooting
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Ever since I installed my new ryzen 5 5600, b550 bazooka, and nzxt kraken x53 my computer has been shutting down and restarting when playing games. I even tested the Heaven benchmark, and my pc didn't even shut down! Help! i have no idea what is wrong with my pc!

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List your full PC specs including the full model of your PSU.

BabyBlu (Primary): 

  • CPU: Intel Core i9 9900K @ up to 5.3GHz, 5.0GHz all-core, delidded
  • Motherboard: Asus Maximus XI Hero
  • RAM: G.Skill Trident Z RGB 4x8GB DDR4-3200 @ 4000MHz 16-18-18-34
  • GPU: MSI RTX 2080 Sea Hawk EK X, 2070MHz core, 8000MHz mem
  • Case: Phanteks Evolv X
  • Storage: XPG SX8200 Pro 2TB, 3x ADATASU800 1TB (RAID 0), Samsung 970 EVO Plus 500GB
  • PSU: Corsair HX1000i
  • Display: MSI MPG341CQR 34" 3440x1440 144Hz Freesync, Dell S2417DG 24" 2560x1440 165Hz Gsync
  • Cooling: Custom water loop (CPU & GPU), Radiators: 1x140mm(Back), 1x280mm(Top), 1x420mm(Front)
  • Keyboard: Corsair Strafe RGB (Cherry MX Brown)
  • Mouse: MasterMouse MM710
  • Headset: Corsair Void Pro RGB
  • OS: Windows 10 Pro

Roxanne (Wife Build):

  • CPU: Intel Core i7 4790K @ up to 5.0GHz, 4.8Ghz all-core, relidded w/ LM
  • Motherboard: Asus Z97A
  • RAM: G.Skill Sniper 4x8GB DDR3-2400 @ 10-12-12-24
  • GPU: EVGA GTX 1080 FTW2 w/ LM
  • Case: Corsair Vengeance C70, w/ Custom Side-Panel Window
  • Storage: Samsung 850 EVO 250GB, Samsung 860 EVO 1TB, Silicon Power A80 2TB NVME
  • PSU: Corsair AX760
  • Display: Samsung C27JG56 27" 2560x1440 144Hz Freesync
  • Cooling: Corsair H115i RGB
  • Keyboard: GMMK TKL(Kailh Box White)
  • Mouse: Glorious Model O-
  • Headset: SteelSeries Arctis 7
  • OS: Windows 10 Pro

BigBox (HTPC):

  • CPU: Ryzen 5800X3D
  • Motherboard: Gigabyte B550i Aorus Pro AX
  • RAM: Corsair Vengeance LPX 2x8GB DDR4-3600 @ 3600MHz 14-14-14-28
  • GPU: MSI RTX 3080 Ventus 3X Plus OC, de-shrouded, LM TIM, replaced mem therm pads
  • Case: Fractal Design Node 202
  • Storage: SP A80 1TB, WD Black SN770 2TB
  • PSU: Corsair SF600 Gold w/ NF-A9x14
  • Display: Samsung QN90A 65" (QLED, 4K, 120Hz, HDR, VRR)
  • Cooling: Thermalright AXP-100 Copper w/ NF-A12x15
  • Keyboard/Mouse: Rii i4
  • Controllers: 4X Xbox One & 2X N64 (with USB)
  • Sound: Denon AVR S760H with 5.1.2 Atmos setup.
  • OS: Windows 10 Pro

Harmonic (NAS/Game/Plex/Other Server):

  • CPU: Intel Core i7 6700
  • Motherboard: ASRock FATAL1TY H270M
  • RAM: 64GB DDR4-2133
  • GPU: Intel HD Graphics 530
  • Case: Fractal Design Define 7
  • HDD: 3X Seagate Exos X16 14TB in RAID 5
  • SSD: Inland Premium 512GB NVME, Sabrent 1TB NVME
  • Optical: BDXL WH14NS40 flashed to WH16NS60
  • PSU: Corsair CX450
  • Display: None
  • Cooling: Noctua NH-U14S
  • Keyboard/Mouse: None
  • OS: Windows 10 Pro

NAS:

  • Synology DS216J
  • 2x8TB WD Red NAS HDDs in RAID 1. 8TB usable space
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4 minutes ago, walter8828828 said:

Ever since I installed my new ryzen 5 5600, b550 bazooka, and nzxt kraken x53 my computer has been shutting down and restarting when playing games. I even tested the Heaven benchmark, and my pc didn't even shut down! Help! i have no idea what is wrong with my pc!

list full specs and power supply

Main Pc: CPU: ryzen 5 5600x  Motherboard: Msi b450 gaming plus max  RAM: 32gb corsair vengeance ddr4 3200mhz ram  GPU: Nvidia rtx 2070 SUPER 8gb Case:  cooler master td500   PSU: corsair 750watt bronze80+  Cooling: Kraken x53 aio Storage: wdblack snd750,3tb wd blue hdd

 

2nd Pc: CPU: ryzen 5 3600 Motherboard: Gigabyte AB350M-Gaming 3  RAM: 16gb 3000mhz gskill Aegis  GPU: Nvidia gtx 1650super 4gb  Case: Cooler Master MasterBox MB311L ARGB Airflow PSU: corsair cx 550watt 80+ bronze Cooling: Vetroo V5 CPU Air Cooler Storage: adata su635 240gb ssd, seagate 750gb 7200rpm hdd

 

 

3rd pc CPU: i7 2600 Motherboard: asus H61M-E  RAM: 16 gb ddr3 1333mhz GPU: nvidia gtx 1060 3gb Case: thermaltake versa h18 PSU: evga 450watt 80+ bronze Cooling: Cooler Master I70C (Copper Core) Mini CPU Cooler Storage: crucial mx 500 500gb ssd, wd blue 1tb 7200rpm hdd 

 

 

                                    

 
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  • Author
  • CPU: Ryzen 5 5600x
  • Motherboard: Msi b550 bazooka
  • RAM: 16 gb Corsair veangeance pro 3600mhz
  • GPU: RTX 2060 super
  • Case: corsair 275r airflow
  • Storage: XPG SX8200 Pro 1tb NVME, 1tb seagate ssd
  • PSU: Corsair cx750 80 plus bronze
  • Monitor: Viewsonic ELITE 144hz
  • Cooling: nzxt kraken x53 240mm
  • Keyboard: custom 60%
  • Mouse: glorious model o
  • Headset: hyper x cloud
  • OS: Windows 10

 

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Can you check your temps? Sounds like an overheating or PSU issue.

 

Could also be the GPU driver, I had something similar with AMD 21.2.1 drivers which was fixed in a later update

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I have nzxt cam, and the gpu temps maxed out at 70 celcius, while cpu stayed around 45-60

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2 minutes ago, walter8828828 said:

I have nzxt cam, and the gpu temps maxed out at 70 celcius, while cpu stayed around 45-60

That's not the issue then. Can you check what event viewer reports?

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2 minutes ago, walter8828828 said:

im sorry but i dont understand what event viewer is

Press the Windows key and type event viewer. Open the program, go to Windows Logs > System and check for anything saying error/critical. If there are multiple ones show them all

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i have a bunch of warnings saying distributedCOM, and errors saying schanel.i also have a kernal pnp warning andevent log error.

 

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it also doesnt seem to crash on offline games

 

edit: scratch that risk of rain 2 causes a shutdown also

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Thanks for responding, i did the windows reset were it keeps all personal files idk if that affects this or not.

 

also, what is that driver for?

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2 minutes ago, walter8828828 said:

Thanks for responding, i did the windows reset were it keeps all personal files idk if that affects this or not.

 

also, what is that driver for?

Your ethernet driver.

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2 hours ago, walter8828828 said:

nzxt cam

 

 

The direction tells you... the direction. 

-Scott Manley, 2021

 

Softwares used:

Corsair Link (Anime Edition) 

MSI Afterburner 

OpenRGB

Lively Wallpaper 

OBS Studio

Shutter Encoder

Avidemux

FSResizer

Audacity 

VLC

WMP

GIMP

HWiNFO64

Paint

3D Paint

GitHub Desktop 

Superposition 

Prime95

Aida64

GPUZ

CPUZ

Generic Logviewer

 

 

 

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16 minutes ago, Mark Kaine said:

 

 

do u think it could be causing the crashes when gaming?

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That is strange, I think you got the crash fixed with your lan driver. 

 

This new error is a strange one. I know Nzxt Cam can cause a lot of problems. Might want to uninstall it and see if it helps. 

 

I would also suggest to install the latest AMD chipset drivers as well. That error could be related to subsystem drivers being over written by the windows reset. 

 

https://drivers.amd.com/drivers/amd_chipset_software_3.09.01.140.zip

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