Internet is seriously bugging me.

[Genecidalic]

So yesterday I came home and turned on my computer and saw that my internet speed is insanely low. Im talking a steady 26 kb download speed. At first I thought I was being throttled but I called them and went through a process to no avail. According to their website I should be at a 32 mbps. So after all that I thought okay ill wait til tomorrow and see if it fixes itself. Its now worse. I'm literally dipping into 0 download speed territory. Any Ideas on what I can do? Ive reset my modem many times and i'm not using a router.

[Kyl3]

have you tried replacing the wire's you are using? Maybe something happened to one of the wires. Really grasping at straws here.

 

More than likely it's something you can't fix yourself. Probably something with the infastructure. Try asking your neighbors and see if they're having issues aswell.

[Hans Christian | Teri]

Is this happening on every website or only some? Might be a problematic node en route in which case it will eventually "fix itself".

[Genecidalic]

Is this happening on every website or only some? Might be a problematic node en route in which case it will eventually "fix itself".

Well webpages open up normally its when I play a game that its really noticeable also skype drops every ten seconds too.

[Genecidalic]

have you tried replacing the wire's you are using? Maybe something happened to one of the wires. Really grasping at straws here.

 

More than likely it's something you can't fix yourself. Probably something with the infastructure. Try asking your neighbors and see if they're having issues aswell.

I thought about that, but right now I don't have any extra cables. I think ill head over to Bestbuy after school and grab one if it won't fix itself

[mvitkun]

So yesterday I came home and turned on my computer and saw that my internet speed is insanely low. Im talking a steady 26 kb download speed. At first I thought I was being throttled but I called them and went through a process to no avail. According to their website I should be at a 32 mbps. So after all that I thought okay ill wait til tomorrow and see if it fixes itself. Its now worse. I'm literally dipping into 0 download speed territory. Any Ideas on what I can do? Ive reset my modem many times and i'm not using a router.

How are you connected to the internet?

 

Directly into the Modem?

Into a router?

Wireless?

 

If it's any of these aside from straight to the modem try taking X out of the equation, try connecting straight to the modem you're using to connect to the cable provider.

 

At worst if that doesn't fix it get on the customer support line and start yelling that you're paying for better service than this and that you expect to be compensated for the inability to use your internet connection, internet providers usually respond very well to that......scratch that, most large companies respond well to that.

[Adam]

What are you using to test your speed with?

[Genecidalic]

How are you connected to the internet?

 

Directly into the Modem?

Into a router?

Wireless?

 

If it's any of these aside from straight to the modem try taking X out of the equation, try connecting straight to the modem you're using to connect to the cable provider.

 

At worst if that doesn't fix it get on the customer support line and start yelling that you're paying for better service than this and that you expect to be compensated for the inability to use your internet connection, internet providers usually respond very well to that......scratch that, most large companies respond well to that.

Ive done all of the above and I'm only connected to the modem nothing has worked so far

[mvitkun]

Ive done all of the above and I'm only connected to the modem nothing has worked so far

then call them up and scream compensation, nothing else to do.

[Genecidalic]

then call them up and scream compensation, nothing else to do.

First I'm going to see if I can snag another ethernet cable to try out then ill scream

[Genecidalic]

NOTHING IS WORKING! I'm so frustrated at this point. Its literally just progressively getting worse...

[Genecidalic]

 

 

start -> run -> cmd

ping -t 8.8.8.8

Let this run for a few minutes. Use Ctrl+C to make it stop. Please post the results here.

 

Packets Sent = 98, Received = 94, Lost = 4 ( 4% loss), 

Minimum = 35ms, Maximum= 68ms, average = 39 ms

[Genecidalic]

There is the problem - you have packet loss. Your ping times are fairly decent - but the packet loss is not good. The loss of a single packet will impact your network performance.

How do I fix it?

[Genecidalic]

 

Well, we will need to discover where the packet loss is.

 

You can run a traceroute to 8.8.8.8 that should give you the IP addresses of all the nodes between you and 8.8.8.8

 

Once you have the node list you can run a ping to each one.

Ping statistics for 8.8.8.8:    Packets: Sent = 81, Received = 81, Lost = 0 (0% loss),Approximate round trip times in milli-seconds:    Minimum = 36ms, Maximum = 53ms, Average = 37msControl-C^C

 

C:\>tracert 8.8.8.8 Tracing route to google-public-dns-a.google.com [8.8.8.8]over a maximum of 30 hops:   1    <1 ms    <1 ms    <1 ms  DD-WRT [192.168.1.1]  2     9 ms    10 ms    10 ms  xxx.xxx.xxx.xxx  3     8 ms     9 ms     9 ms  xxx.xxx.xxx.xxx  4     9 ms     9 ms     9 ms  xxx.xxx.xxx.xxx  5     8 ms     7 ms     9 ms  xxx.xxx.xxx.xxx.ks.ks.cox.net [xxx.xxx.xxx.xxx]  6    10 ms    11 ms    10 ms  xxx.xxx.xxx.xxx.ks.ks.cox.net [xxx.xxx.xxx.xxx]  7    10 ms     9 ms    14 ms  xxx.xxx.xxx.xxx.ks.ks.cox.net [xxx.xxx.xxx.xxx]  8    20 ms    18 ms    19 ms  xxx.xxx.xxx.xxx.rd.ks.cox.net [xxx.xxx.xxx.xxx]  9    20 ms    17 ms    17 ms  xxx.xxx.xxx.xxx 10    20 ms    25 ms    18 ms  xxx.xxx.xxx.xxx 11    30 ms    30 ms    84 ms  xxx.xxx.xxx.xxx 12    30 ms    29 ms    29 ms  xxx.xxx.xxx.xxx 13    29 ms    30 ms    30 ms  xxx.xxx.xxx.xxx 14    39 ms    43 ms    37 ms  xxx.xxx.xxx.xxx 15    37 ms    45 ms    38 ms  xxx.xxx.xxx.xxx 16    37 ms    38 ms    37 ms  xxx.xxx.xxx.xxx 17     *        *        *     Request timed out. 18    35 ms    37 ms    37 ms  google-public-dns-a.google.com [8.8.8.8] Trace complete. C:\>

By running a tracert to an external IP address you should be able to locate where the packet loss is located. If you see the packet loss within your network (192.168.1.1 or similar) then you can do something about it. If it is happening after the first hop - it is going to be up to your ISP to fix.

 

So from running that I saw there was loss at the first and tenth hop

[Genecidalic]

That is going to be issues within the ISP network. Very little that you can do from your end.

Thanks for the help I hope the issue resolves itself soon I really want to play Dota.