I need help big time :(

[Declan clark]

So I bought a pre built pc last year and it’s done me amazingly if I’m honest but about 20 mins ago I think it’s just died on me and I need some help with it if anyone can help I’ll give a short description on what’s gone on, so the other day it was my 20th birthday and I was really excited because I was getting another 2 sticks of ddr4 8gb 3000mhz ram sticks and it’s only been ten days since I’ve put them in and I was playing some Cold War about 20 mins ago and it crashed on me m, it wouldn’t have been the first time this has happened in these few days but it would always come back on a little while after but this time it will come on turn the monitors on like it’s about to come on then the monitors turn of and nothing happens, I’ve removed the sticks of ram I’ve put in recently and it still won’t show anything on the monitors, the graphics cards fans are still on so I don’t think it’s that (it’s a rtx 2070 super) I’m not to knowledgeable about these things so I need a bit of help. Thank you.  

[Slottr]

Can you list the specs of the system?

[SpookyCitrus]

Take the recently installed ram out and try booting it again in it's original configuration. Mix matching ram especially different makes and models is a no no, even in cases where the ram is the same exact model and everything it can still be incompatible. That is the first thing that I would try, if it still doesn't work we can go from there. And as @Slottrsuggested, a spec list would be very helpful.

[Declan clark]

Processor: AMD Ryzen 7 3700X 3.6GHz (4.4GHz Turbo), 8 cores, All-In-One Liquid Cooler
Graphics Card: NVIDIA GeForce RTX 2070 Super 8GB
Memory: 16GB of DDR4 Memory running at 3000MHz
Storage: 480GB M.2 SSD
does this help any? Do you need anything else? 

[Declan clark]

3 minutes ago, SpookyCitrus said:

Take the recently installed ram out and try booting it again in it's original configuration. Mix matching ram especially different makes and models is a no no, even in cases where the ram is the same exact model and everything it can still be incompatible. That is the first thing that I would try, if it still doesn't work we can go from there. And as @Slottrsuggested, a spec list would be very helpful.

I’ve taken out the 2 sticks of ram and it just boots on knocks the monitor on like it’s about to do something then for sack off again 

[Declan clark]

18 minutes ago, Slottr said:

Can you list the specs of the system?

Also this is link I used to buy the system over a year ago it’s on a uk site called game https://www.game.co.uk/en/m/fierce-phantom-gaming-pc-fast-amd-ryzen-7-3700x-4-4ghz-512gb-m-2-ssd-16gb-ram-rtx-2070-super-8gb-2707385

[SpookyCitrus]

4 minutes ago, Declan clark said:

I’ve taken out the 2 sticks of ram and it just boots on knocks the monitor on like it’s about to do something then for sack off again 

Have you done a CMOS reset on it? i.e. removing the the circular battery out of the motherboard and holding the power button down for about thirty seconds, reinstalling the battery and trying the boot again. *Computer needs to be powered down and unplugged from the power/wall for this to be done*

[Declan clark]

1 minute ago, SpookyCitrus said:

Have you done a CMOS reset on it? i.e. removing the the circular battery out of the motherboard and holding the power button down for about thirty seconds, reinstalling the battery and trying the boot again. *Computer needs to be powered down and unplugged from the power/wall for this to be done*

I’m not that big on these types of things so I didn’t know that was a thing I will try a find a video that can help guide me to do this 

[Declan clark]

6 minutes ago, Declan clark said:

I’m not that big on these types of things so I didn’t know that was a thing I will try a find a video that can help guide me to do this 

I followed your instructions of taking the battery out and I’ve put it back in and booted it up and it’s doing the same as it did before and now for some reason I can’t turn it off by the normal switch it can only be knocked off by the power supply 

[SpookyCitrus]

32 minutes ago, Declan clark said:

I followed your instructions of taking the battery out and I’ve put it back in and booted it up and it’s doing the same as it did before and now for some reason I can’t turn it off by the normal switch it can only be knocked off by the power supply 

 

41 minutes ago, Declan clark said:

I’m not that big on these types of things so I didn’t know that was a thing I will try a find a video that can help guide me to do this 

Have you tried contacting the prebuilder you bought it from to see if it is still under warranty?

What is the screen that comes up, you said it turns on but doesn't turn off? Does it display anything? 

When you put the new ram in was the computer off and unplugged from power?

[Declan clark]

1 minute ago, SpookyCitrus said:

 

Have you tried contacting the prebuilder you bought it from to see if it is still under warranty?

What is the screen that comes up, you said it turns on but doesn't turn off? Does it display anything? 

When you put the new ram in was the computer off and unplugged from power?

I haven’t tried yet as it’s 11 at night where I am so I will in the morning, the screen just turns on and then it turns off again it doesn’t say anything and yes of course it was turned off and unplugged