Help Deleting Files

Satan666 · August 10, 2021

This is a long story but I'll try to sum it up. Last year I played GTAV on disk and through the Rockstar launcher. No clue where the disk is at so I bought GTA on steam the other day. After running it through steam, you still have to go through the Rockstar launcher to open it, but I can' open the Rockstar launcher. After being in a Rockstar support chat for two hours, they were absolutely no help so this is my last resort. When I try to open the launcher it'll just load and then eventually stop responding. After all the troubleshooting and noting working, I wonder if it is the old files interfering and not allowing it to launch, but I am unable to delete these files due to this error message. *Attached below* Does anyone have any idea how to fix this so I can delete them?

kirashi · August 10, 2021

6 minutes ago, Satan666 said:

This is a long story but I'll try to sum it up. Last year I played GTAV on disk and through the Rockstar launcher. No clue where the disk is at so I bought GTA on steam the other day. After running it through steam, you still have to go through the Rockstar launcher to open it, but I can' open the Rockstar launcher. After being in a Rockstar support chat for two hours, they were absolutely no help so this is my last resort. When I try to open the launcher it'll just load and then eventually stop responding. After all the troubleshooting and noting working, I wonder if it is the old files interfering and not allowing it to launch, but I am unable to delete these files due to this error message. *Attached below* Does anyone have any idea how to fix this so I can delete them?

Based on a quick internet search for the error code / message, this appears to be caused by OneDrive handling file sync'ing poorly. If that Rockstar Games folder is stored in your Documents folder and you've told OneDrive to automagically backup your Documents, Pictures, and Desktop folders, completely exit the OneDrive or turn off the backup feature, then try to delete the files again.

https://answers.microsoft.com/en-us/windows/forum/all/error-0x8007016a-the-cloud-file-provider-is-not/8fd71ebf-cfb4-4310-a7ac-d66d8cdcac5f

https://support.microsoft.com/en-us/office/back-up-your-documents-pictures-and-desktop-folders-with-onedrive-d61a7930-a6fb-4b95-b28a-6552e77c3057

Satan666 · August 10, 2021

8 minutes ago, kirashi said:

Based on a quick internet search for the error code / message, this appears to be caused by OneDrive handling file sync'ing poorly. If that Rockstar Games folder is stored in your Documents folder and you've told OneDrive to automagically backup your Documents, Pictures, and Desktop folders, completely exit the OneDrive or turn off the backup feature, then try to delete the files again.

https://answers.microsoft.com/en-us/windows/forum/all/error-0x8007016a-the-cloud-file-provider-is-not/8fd71ebf-cfb4-4310-a7ac-d66d8cdcac5f

https://support.microsoft.com/en-us/office/back-up-your-documents-pictures-and-desktop-folders-with-onedrive-d61a7930-a6fb-4b95-b28a-6552e77c3057

Yup that worked! Thanks so much! Maybe we should go work for rockstar, we figured it out in 10 minutes and they couldn't help after 2 hours lol -_- Now I gotta wait another 2 days to download it again because that idiot told me to do a clean install of the game, when it wasn't the game that was the issue, it was the launcher. Sorry for the rant, I'm pissed lol.

TetraSky · August 10, 2021

Just now, Satan666 said:

Yup that worked! Thanks so much! Maybe we should go work for rockstar, we figured it out in 10 minutes and they couldn't help after 2 hours lol -_- Now I gotta wait another 2 days to download it again because that idiot told me to do a clean install of the game, when it wasn't the game that was the issue, it was the launcher. Sorry for the rant, I'm pissed lol.

You'd think someone at rockstar would know how to use google to look up error codes.
Heck, just the fact that it clearly says "the cloud file provider is not running" point toward this being a cloud service issue, chiefly OneDrive for windows users.

Good that you were able to fix it.