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Wireless mouse not working with windows.

Selven
By Selven
in Troubleshooting
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A friend of mine is having problems with a pc I gave him a while back where his wireless logitech M510 mouse does not work with windows. It worked in the bios but not windows, he chose the nuclear option and reinstalled windows on the pc but the problem has persisted with a fresh install. In the device manager there is no "mice or other pointing devices" section, and there is no I2C HID Device in the HID section as well. In msinfo under inputs the pointing devices section is just empty. I went to MSI's website and installed chipset drivers as well as logitechs software which detects the mouse and its battery but still the mouse did not work. I am helping him remotely and have no access to screenshots or anything. It is an i5 4960 in an MSI z97 pcmate motherboard on windows10.

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1 hour ago, Selven said:

A friend of mine is having problems with a pc I gave him a while back where his wireless logitech M510 mouse does not work with windows. It worked in the bios but not windows, he chose the nuclear option and reinstalled windows on the pc but the problem has persisted with a fresh install. In the device manager there is no "mice or other pointing devices" section, and there is no I2C HID Device in the HID section as well. In msinfo under inputs the pointing devices section is just empty. I went to MSI's website and installed chipset drivers as well as logitechs software which detects the mouse and its battery but still the mouse did not work. I am helping him remotely and have no access to screenshots or anything. It is an i5 4960 in an MSI z97 pcmate motherboard on windows10.

Logitech likes to use full on apps to run their stuff instead of the generic drivers.  Could be their copy of the Logitech software is borked.  Maybe try redownloading and reinstalling that

Not a pro, not even very good.  I’m just old and have time currently.  Assuming I know a lot about computers can be a mistake.

 

Life is like a bowl of chocolates: there are all these little crinkly paper cups everywhere.

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3 minutes ago, Bombastinator said:

Logitech likes to use full on apps to run their stuff instead of the generic drivers.  Could be their copy of the Logitech software is borked.  Maybe try redownloading and reinstalling that

Its a brand new install of the firmware from their website and their logitech options tool after the fresh windows. Their software detects the correct mouse and displays its battery, just does not work in windows.

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19 minutes ago, Selven said:

Its a brand new install of the firmware from their website and their logitech options tool after the fresh windows. Their software detects the correct mouse and displays its battery, just does not work in windows.

Something weird could still have happened though.  If a windows reinstall was done it probably couldn’t hurt to reinstall that too.

Not a pro, not even very good.  I’m just old and have time currently.  Assuming I know a lot about computers can be a mistake.

 

Life is like a bowl of chocolates: there are all these little crinkly paper cups everywhere.

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