GPU hasn't turned on once

[spookybed]

hello, i recently bought an ASUS GTX 1650 off amazon, and since installing it into my pc, it hasn't turned on once. the fans haven't even spun up. i've been searching forums and YouTube videos looking for a possible fix, but nothing has worked yet. luckily my cpu has integrated graphics though. can someone help me out?

 

my specs:

• Intel core i5 10400
• MSI b460m pro vdh wifi
• stock Intel cooler (for now)
• Patriot viper elite 2x8gb ddr4 2666mhz
• Crucial mx500 500gb ssd
• Rosewill 600w 80+ bronze psu
• Cooler Master masterbox mb600l odd atx mid tower

and here is the graphics card: https://www.amazon.ca/gp/product/B08GL4YJK6/ref=ppx_yo_dt_b_asin_title_o01_s00?ie=UTF8&psc=1

[SpookyCitrus]

The computer doesn't turn on at all with the card installed? Like no fans or lights? Or it does turn on just no display? Need to be a little bit more specific.

Welcome to the forums!

[Eighjan]

27 minutes ago, spookybed said:

hello, i recently bought an ASUS GTX 1650 off amazon, and since installing it into my pc, it hasn't turned on once. the fans haven't even spun up. i've been searching forums and YouTube videos looking for a possible fix, but nothing has worked yet. luckily my cpu has integrated graphics though. can someone help me out?

 

my specs:

• Intel core i5 10400
• MSI b460m pro vdh wifi
• stock Intel cooler (for now)
• Patriot viper elite 2x8gb ddr4 2666mhz
• Crucial mx500 500gb ssd
• Rosewill 600w 80+ bronze psu
• Cooler Master masterbox mb600l odd atx mid tower

and here is the graphics card: https://www.amazon.ca/gp/product/B08GL4YJK6/ref=ppx_yo_dt_b_asin_title_o01_s00?ie=UTF8&psc=1

A couple of things spring toi mind:

With the graphics card REMOVED, what output do you get from the HDMI/DVI/d-SUB sockets on the motherboard?

With the graphics card IN, what output do you get from the ports on the graphics card?

[spookybed]

12 minutes ago, SpookyCitrus said:

The computer doesn't turn on at all with the card installed? Like no fans or lights? Or it does turn on just no display? Need to be a little bit more specific.

Welcome to the forums!

everything else works perfectly fine, just the gpu isn't working. my display output is coming from my mobo since my cpu has integrated graphics.

[spookybed]

5 minutes ago, Eighjan said:

A couple of things spring toi mind:

With the graphics card REMOVED, what output do you get from the HDMI/DVI/d-SUB sockets on the motherboard?

With the graphics card IN, what output do you get from the ports on the graphics card?

with the card removed, everything works perfectly fine. with the card in, there is no output from the gpu. the fans don't even spin up.

[Eighjan]

Just now, spookybed said:

with the card removed, everything works perfectly fine. with the card in, there is no output from the gpu. the fans don't even spin up.

With the graphics card in, did you run the video OUT from the graphics card?

[HanZie82]

4 minutes ago, spookybed said:

with the card removed, everything works perfectly fine. with the card in, there is no output from the gpu. the fans don't even spin up.

Plug the monitor in the output of the GPU.
Usualy the one on the motherboard turns off, if it detects one dedicated plugged in.

[Eighjan]

4 minutes ago, HanZie82 said:

Plug the monitor in the output of the GPU.
Usualy the one on the motherboard turns off, if it detects one dedicated plugged in.

For "sanity" that would need to be confirmed in the BIOS.

It 'should', but can't be taken for granted. 

[spookybed]

5 minutes ago, Eighjan said:

With the graphics card in, did you run the video OUT from the graphics card?

yes, i have tried that, and got nothing

[spookybed]

4 minutes ago, HanZie82 said:

Plug the monitor in the output of the GPU.
Usualy the one on the motherboard turns off, if it detects one dedicated plugged in.

i tried that, and got no output

[Eighjan]

1 minute ago, spookybed said:

yes, i have tried that, and got nothing

If you're happy & familiar with how to navigate the BIOS, you should look to confirm that the "first graphics output" is set to Auto or otherwise switches the on-board graphics in the CPU off, if a (discrete) graphics card is detected.

[spookybed]

8 minutes ago, Eighjan said:

If you're happy & familiar with how to navigate the BIOS, you should look to confirm that the "first graphics output" is set to Auto or otherwise switches the on-board graphics in the CPU off, if a (discrete) graphics card is detected.

i may have found the problem; when using board explorer in the bios, it thinks the 16x slot is empty. does this mean it just isn't being detected by the mobo?

[Eighjan]

4 minutes ago, spookybed said:

i may have found the problem; when using board explorer in the bios, it thinks the 16x slot is empty. does this mean it just isn't being detected by the mobo?

Power the system off & remove/re-seat the graphics card.

If it's still the same - and have no other card or system to compare it with - it'll be more than likely a failed card.

[spookybed]

1 minute ago, Eighjan said:

Power the system off & remove/re-seat the graphics card.

If it's still the same - and have no other card or system to compare it with - it'll be more than likely a failed card.

unfortunately i do think that's the issue . thanks for the help anyways!

[Eighjan]

7 minutes ago, spookybed said:

unfortunately i do think that's the issue . thanks for the help anyways!

NP...