SOMEONE HELP

[OzZy15]

My dog ran into my computer and immediately froze my computer. I also heard something when it froze in my headphones like it just stopped every single sound. I later turned it on again and it happened again a little bit later. But this time, even though it turns on, my monitors don’t display. Please anyone help

[Moonzy]

how familiar are you with PC, and are you comfortable with poking around in it?

[KREWLIFE]

Ouch, you comfortable opening up your case? It might have dislodged your GPU. Also you using SSD's or mechanical HDDs? Also may sound silly, but did you check your monitor cable?

[OzZy15]

5 minutes ago, Moonzy said:

how familiar are you with PC, and are you comfortable with poking around in it?

 

4 minutes ago, Wayupthere said:

Ouch, you comfortable opening up your case? It might have dislodged your GPU. Also you using SSD's or mechanical HDDs? Also may sound silly, but did you check your monitor cable?

I am comfortable opening it up and I have already but don’t know what cable I have to touch on the gpu, in fact my monitor is on but it now a black screen, but only my main monitor not my second

[Moonzy]

1 minute ago, OzZy15 said:

I am comfortable opening it up and I have already but don’t know what cable I have to touch on the gpu, in fact my monitor is on but it now a black screen, but only my main monitor not my second

a photo might help spot easy to spot issues

[OzZy15]

1 minute ago, Moonzy said:

a photo might help spot easy to spot issues

 

[Moonzy]

6 minutes ago, OzZy15 said:

 

i'd try giving the gpu a slight push towards the motherboard

after powering off, of course

 

do you have a mechanical hard drive? or HDD?

[OzZy15]

1 minute ago, Moonzy said:

i'd try giving the gpu a slight push towards the motherboard

after powering off, of course

 

do you have a mechanical hard drive? or HDD?

I have a ssd and hdd 

[Moonzy]

1 minute ago, OzZy15 said:

I have a ssd and hdd 

try unplugging the HDD, if you know which one is it

if you don't snap a photo, i can point it out for you

[OzZy15]

7 minutes ago, Moonzy said:

try unplugging the HDD, if you know which one is it

if you don't snap a photo, i can point it out for you

Which one

[Moonzy]

7 minutes ago, OzZy15 said:

Which one

2nd photo looks blurry, but that's probably it

you can unplug both cables on it

the smaller connector has a lock on it so you can press down on the metal bit on the connector before you pull

[OzZy15]

2 minutes ago, Moonzy said:

2nd photo looks blurry, but that's probably it

you can unplug both cables on it

the smaller connector has a lock on it so you can press down on the metal bit on the connector before you pull

I can only seem to unplug the one with the lock on it, I can’t get a good grip on the big one but I can keep trying

[OzZy15]

13 minutes ago, Moonzy said:

2nd photo looks blurry, but that's probably it

you can unplug both cables on it

the smaller connector has a lock on it so you can press down on the metal bit on the connector before you pull

Ok I got It out

[KREWLIFE]

45 minutes ago, OzZy15 said:

in fact my monitor is on but it now a black screen, but only my main monitor not my second

When you unplug your second monitor and only boot with your main monitor attached, can you boot? Does it display anything at all?

[Moonzy]

5 minutes ago, OzZy15 said:

Ok I got It out

Does your computer post now?

Meaning, is there anything showing on the screen now?

[OzZy15]

Just now, Moonzy said:

Does your computer post now?

Meaning, is there anything showing on the screen now?

Do u want me to plug them back?

[KREWLIFE]

2 minutes ago, OzZy15 said:

Do u want me to plug them back?

Boot without the hard drive(s) connected, are you able to get anything to show on the screen during boot-up?

[Moonzy]

2 minutes ago, OzZy15 said:

Do u want me to plug them back?

Not the hard disk, leave that unplugged

Try to boot without HDD plugged in

 

When booting, you can pay attention to the top right of the motherboard, there may be some LED that moves, and if it stays lit on certain one and there's nothing on screen, do let me know which one is it

[OzZy15]

2 minutes ago, Moonzy said:

Not the hard disk, leave that unplugged

Try to boot without HDD plugged in

 

When booting, you can pay attention to the top right of the motherboard, there may be some LED that moves, and if it stays lit on certain one and there's nothing on screen, do let me know which one is it

 

3 minutes ago, Wayupthere said:

Boot without the hard drive(s) connected, are you able to get anything to show on the screen during boot-up?

It is flashing over DRAM and CPU and my monitor is not automatically turning on

[Moonzy]

1 minute ago, OzZy15 said:

It is flashing over DRAM and CPU and my monitor is not automatically turning on

Does it stay on a particular one? Or it just shuffles between them?

[OzZy15]

1 minute ago, Moonzy said:

Does it stay on a particular one? Or it just shuffles between them?

It shuffles between 

[KREWLIFE]

What CPU do you have?, which Intel chip. You have a VGA/DVI port on your motherboard. If you have onboard graphics you could try to connect your monitor directly to the board and see if you have a display out there.

[OzZy15]

Just now, Wayupthere said:

What CPU do you have?, which Intel chip. You have a VGA/DVI port on your motherboard. If you have onboard graphics you could try to connect your monitor directly to the board and see if you have a display out there.

I have a Intel I-7 10700F with no motherboard graphics

[Moonzy]

Just now, OzZy15 said:

It shuffles between 

You may try reseating your RAM

 

Do you know what RAM is?

It's the two long vertical sticks that's golden in color from your first photo

 

There should be a tab on top of the stick, there's a flange there that you can push down and the RAM should pop out on that side

Check for similar flange on the bottom side, some boards have it, some don't

 

Once you pushed then flange(s) down, pull the RAM out slightly, then push it back in

It requires a bit of force and you know it's in when you either hear an audible click, or the flange will automatically go back up into "locked" position

 

You may try one stick at a time, remove one stick entirely if it doesn't work after reseating both

 

If this doesn't work, I'll have to recommend you refer back to cyberpower, especially if it's still under warranty, but do remember to plug your hard disk back in beforehand

As you may have to do CPU reseating and that requires thermal paste, which you may not have(?)

[OzZy15]

4 minutes ago, Moonzy said:

You may try reseating your RAM

 

Do you know what RAM is?

It's the two long vertical sticks that's golden in color from your first photo

 

There should be a tab on top of the stick, there's a flange there that you can push down and the RAM should pop out on that side

Check for similar flange on the bottom side, some boards have it, some don't

 

Once you pushed then flange(s) down, pull the RAM out slightly, then push it back in

It requires a bit of force and you know it's in when you either hear an audible click, or the flange will automatically go back up into "locked" position

 

You may try one stick at a time, remove one stick entirely if it doesn't work after reseating both

 

If this doesn't work, I'll have to recommend you refer back to cyberpower, especially if it's still under warranty, but do remember to plug your hard disk back in beforehand

As you may have to do CPU reseating and that requires thermal paste, which you may not have(?)

Legend you are, restarting my ram did the work, you are a god