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Random PC crashes - 1800x and B450

Mugsy_18
By Mugsy_18
in Troubleshooting
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Posted (edited)

Troubleshooting my brother's PC we are now looking at three options: Change CPU, MB or BOTH
This has been over 2 years with these issues, which randomly happens while using it (not program specific)

Looking at our options. Appreciate the help.

 

 

Types of Issues:

 

1. PC stutters and goes into sleep mode. Followed by

  •    Monitor goes black, PC is still lit up
  •    KB+M do not wake up the PC

2. BSOD crashes (multiple types) "DPC Watchdog Violation" is most recent

 

 

Fixes to system to date:

  • Changed PSU       from Gigabyte 750W  to EVGA BQ 750W 
  • Changed GPU       from EVGA GTX 1070 to ZOTAC 1060 6GB
  • Changed RAM      from Team Group 2x8GB to G.Skill 2x8GB
    • Also changed clock speeds for each set of ram (with and without XMP profiles)
  • Sent in April 2021 to PC repair shop. PC was tested with updated BIOS (crashes did not happen). Issue came up 2 weeks later, so not.

 

CURRENT SETUP

 

CPU: AMD Ryzen 7 1800X 3.6 GHz 8-Core Processor 
CPU Cooler: Cooler Master Hyper 212 RGB Black Edition 
Motherboard: ASRock B450M Steel Legend Micro ATX AM4 Motherboard  
Memory: Team Vulcan 16 GB (2 x 8 GB) DDR4-3000 CL16 Memory 
Video Card: EVGA GeForce GTX 1070 8 GB SC GAMING ACX 3.0 Video Card
Power Supply: EVGA BQ 750 W 80+ Bronze Certified Semi-modular ATX Power Supply

Drives

OS: Sandisk SSD Plus 480GB

Other Storage: Seagate 3TB HDD & TeamGroup 960GB SSD

 

 

Edited by Mugsy_18
Added variation of crashes. Was not specific to only one type of crash.
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Posted

I'm presuming you have tried reinstalling the OS from scratch?

 

 

My Folding Stats - Join the fight against COVID-19 with FOLDING! - If someone has helped you out on the forum don't forget to give them a reaction to say thank you!

 

The only true wisdom is in knowing you know nothing. - Socrates
 

Please put as much effort into your question as you expect me to put into answering it. 

 

  • CPU
    Ryzen 9 5950X
  • Motherboard
    Gigabyte Aorus GA-AX370-GAMING 5
  • RAM
    32GB DDR4 3200
  • GPU
    Inno3D 4070 Ti
  • Case
    Cooler Master - MasterCase H500P
  • Storage
    Western Digital Black 250GB, Seagate BarraCuda 1TB x2
  • PSU
    EVGA Supernova 1000w 
  • Display(s)
    Lenovo L29w-30 29 Inch UltraWide Full HD, BenQ - XL2430(portrait), Dell P2311Hb(portrait)
  • Cooling
    MasterLiquid Lite 240
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Posted

Do you have any information about temperatures?

Also try to replace the display cable. Id can cause more problems than you know. And I guess you didn't send the periferals along when you sent the computer in.

Since the computer didn't crash at the repair shop, the likely cause of the is probably something connected to the computer.

Try to eliminate them 1 by 1, before reinstalling Windows.

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Posted
  • Author
12 minutes ago, GOTSpectrum said:

I'm presuming you have tried reinstalling the OS from scratch?

I don't know why I never thought of doing this. We'll try that this week - from scratch. I'll keep this updated.

Thanks

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Posted
Just now, Mugsy_18 said:

I don't know why I never thought of doing this. We'll try that this week - from scratch. I'll keep this updated.

Thanks

No worries at all, I'll follow the thread to keep an eye on how it goes. 

My Folding Stats - Join the fight against COVID-19 with FOLDING! - If someone has helped you out on the forum don't forget to give them a reaction to say thank you!

 

The only true wisdom is in knowing you know nothing. - Socrates
 

Please put as much effort into your question as you expect me to put into answering it. 

 

  • CPU
    Ryzen 9 5950X
  • Motherboard
    Gigabyte Aorus GA-AX370-GAMING 5
  • RAM
    32GB DDR4 3200
  • GPU
    Inno3D 4070 Ti
  • Case
    Cooler Master - MasterCase H500P
  • Storage
    Western Digital Black 250GB, Seagate BarraCuda 1TB x2
  • PSU
    EVGA Supernova 1000w 
  • Display(s)
    Lenovo L29w-30 29 Inch UltraWide Full HD, BenQ - XL2430(portrait), Dell P2311Hb(portrait)
  • Cooling
    MasterLiquid Lite 240
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Posted
  • Author

CPU_Temps_idle.png.d53b5494d4de846e601923f4fcd13883.png

On 5/9/2021 at 4:03 PM, MiniMike DK said:

Do you have any information about temperatures?

Also try to replace the display cable. Id can cause more problems than you know. And I guess you didn't send the periferals along when you sent the computer in.

Since the computer didn't crash at the repair shop, the likely cause of the is probably something connected to the computer.

Try to eliminate them 1 by 1, before reinstalling Windows.

I am not too familiar with the temps as much. It was showing 30degC on CPU on idle (image attached). We did run synthetic tests a while back, but no force crashes from those.

 

We replaced the Displayport cable before, no change there. We actually gave the shop the same monitor (KB+M maybe?) when testing. We have had upgraded the setup over time, so crashes happened with other peripherals.

 

 

We just fresh installed Windows 10 today. Updated drivers and going off of one OS drive for now. 

 

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Posted
16 hours ago, Mugsy_18 said:

CPU_Temps_idle.png.d53b5494d4de846e601923f4fcd13883.png

I am not too familiar with the temps as much. It was showing 30degC on CPU on idle (image attached). We did run synthetic tests a while back, but no force crashes from those.

 

We replaced the Displayport cable before, no change there. We actually gave the shop the same monitor (KB+M maybe?) when testing. We have had upgraded the setup over time, so crashes happened with other peripherals.

 

 

We just fresh installed Windows 10 today. Updated drivers and going off of one OS drive for now. 

 

What does TMP7 measure?

The temperature seems pretty high for idle.

 

Can you take a screenshot of HW monitor while stresstesting?

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Posted
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After a fresh Windows 10 install we still are getting these crashes (happened twice yesterday).

 

On 5/12/2021 at 2:44 PM, MiniMike DK said:

What does TMP7 measure?

The temperature seems pretty high for idle.

 

Can you take a screenshot of HW monitor while stresstesting?

I read over other forum posts. It seems to me that TMPIN7 usually reads high. This is because AsRock sets a 20degree offset (which happens on this motherboard).

If we had used HWinfo we'd see Tctl and Tdie.  Tctl should be TMPIN7 with that 20C offset compared to Tdie.

Someone else asks about TMPIN7 -Also AsRock

20 Degree Offset - Reddit

Another Users AsRock Steel Legend B450 "I hope he can read Portuguese"

 

 

Here are attached temperatures (idle and Prime95 5minute test)

 

PC_FreshInstall_IdleVsStess_Comparison.png.2625f400197f2e88420970e621501859.png

 

 

Appreciate your suggestions as we dig into this issue.

 

 

 

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Posted

I'm sorry, but I don't any other good ideas.

Hope you find the issue and get it fixed.

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