Computer hard crashes when viewing video

[sfxer0]

Problem: I am having an issue where my computer will hard crash when viewing certain videos. What I mean by that is, some videos trigger the crash and some do not. Netflix, Hulu, Prime Video, Disney Plus, all hard crash. When I say hard crash I mean the entire computer just resets. One moment you see the first few frames of whatever video you wanted to watch, the next the computer is doing a POST.

Things I have done: I have changed browsers, disabled hardware acceleration, updated display drivers, uninstalled Windows, reinstalled display drivers. Same things.

Interesting things; YouTube works fine. Netflix works fine when using the Netflix app downloadable from the Windows Store. Disney Plus only crashes if you full screen the window. Some GIFs on Facebook seem to trigger a crash, but not all GIFs. Some Instagram videos crash, others do not. When I say 'some' I mean specific videos appear to crash when I view them.

Local videos have never crashed. I have run them in VLC and have yet to come across a local video file that crashes and have specifically tried many different formats, including some older formats.

System specs are as follows:

Ryzen 5 5600x

32GB 3600mhz CL16

Samsung 860 Evo SATA SSD Bootdrive

2x Samsung 970 Evo Plus 1tb NVME SSDs
Asus ROG Strix B550F

Asus ROG Strix 3090

Corsair 850W PSU

I am running windows 10 pro with all the latest updates and using the latest video driver.

The computer can play games for hours, multiple clients open. I have run a whole gambit of stress tests on the PC and haven't had any issues. Gaming on it is a joy, just heaven forbid I forget to launch Netflix in its own app.

If any other information is needed let me know, I am completely stumped.

 

[Helpful Tech Witch]

This might sound stupid, but what about a MP4?

[sfxer0]

5 minutes ago, HelpfulTechWizard said:

This might sound stupid, but what about a MP4?

Like MP4 video? Lemme find one and report back. Gotta close valheim RQ lol.

[rowdyjosh02]

 

10 minutes ago, sfxer0 said:

Problem: I am having an issue where my computer will hard crash when viewing certain videos. What I mean by that is, some videos trigger the crash and some do not. Netflix, Hulu, Prime Video, Disney Plus, all hard crash. When I say hard crash I mean the entire computer just resets. One moment you see the first few frames of whatever video you wanted to watch, the next the computer is doing a POST.

Things I have done: I have changed browsers, disabled hardware acceleration, updated display drivers, uninstalled Windows, reinstalled display drivers. Same things.

Interesting things; YouTube works fine. Netflix works fine when using the Netflix app downloadable from the Windows Store. Disney Plus only crashes if you full screen the window. Some GIFs on Facebook seem to trigger a crash, but not all GIFs. Some Instagram videos crash, others do not. When I say 'some' I mean specific videos appear to crash when I view them.

Local videos have never crashed. I have run them in VLC and have yet to come across a local video file that crashes and have specifically tried many different formats, including some older formats.

System specs are as follows:

Ryzen 5 5600x

32GB 3600mhz CL16

Samsung 860 Evo SATA SSD Bootdrive

2x Samsung 970 Evo Plus 1tb NVME SSDs
Asus ROG Strix B550F

Asus ROG Strix 3090

Corsair 850W PSU

I am running windows 10 pro with all the latest updates and using the latest video driver.

The computer can play games for hours, multiple clients open. I have run a whole gambit of stress tests on the PC and haven't had any issues. Gaming on it is a joy, just heaven forbid I forget to launch Netflix in its own app.

If any other information is needed let me know, I am completely stumped.

 

I'm just going to type a possibility. if you have XMP on assuming you do either dial it back to stock speeds and try again/ do a mem test. it could not be this but rather be safe and try everything I guess.

[sfxer0]

1 minute ago, sfxer0 said:

7 minutes ago, HelpfulTechWizard said:

This might sound stupid, but what about a MP4?

 

Just opened a random video file and confirmed it is an MP4 video using VLC codec info. It runs fine.

[sfxer0]

8 minutes ago, rowdyjosh02 said:

 

I'm just going to type a possibility. if you have XMP on assuming you do either dial it back to stock speeds and try again/ do a mem test. it could not be this but rather be safe and try everything I guess.

So I turned XMP off and it solved itself. Funny thing is, XMP set the ram at 3600mhz and turning it off set it at 3600mhz as well. But I just opened a few videos that I had "verified" would crash my computer everytime and they didn't crash. What a weird issue, thanks alot! If shit goes south again I'll post again.