USB not working.

[techthomaspro]

customer brought in a custom pc that we replaced the motherboard on 4 months ago. Now its back in the shop because none of the usb ports on the board or through the front IO are working. We have tried an in place upgrade, BIOS update, cleaned the pads on the CPU, moving RAM to a different slot, and tried a different power supply. The ports will randomly work but if you restart the pc they quit working. Any ideas would be helpful, we do not have anther motherboard compatible with the CPU and were wondering if the CPU or the bios controls the usb functionality. Build below.

 

Components:

CPU i7-7700

MotherBoard ASROCK B250 Gaming K4

8GB RAM

[Kilrah]

USBs come from the chipset, so probably dead mobo. 

[techthomaspro]

7 minutes ago, Kilrah said:

USBs come from the chipset, so probably dead mobo. 

Thanks and damnit the board is 4 months old

[Applefreak]

19 minutes ago, techthomaspro said:

customer brought in a custom pc that we replaced the motherboard on 4 months ago. Now its back in the shop because none of the usb ports on the board or through the front IO are working. We have tried an in place upgrade, BIOS update, cleaned the pads on the CPU, moving RAM to a different slot, and tried a different power supply. The ports will randomly work but if you restart the pc they quit working. Any ideas would be helpful, we do not have anther motherboard compatible with the CPU and were wondering if the CPU or the bios controls the usb functionality. Build below.

 

Components:

CPU i7-7700

MotherBoard ASROCK B250 Gaming K4

8GB RAM

Have you checked the ports themselves or the case? 

[SupaKomputa]

1 hour ago, techthomaspro said:

Thanks and damnit the board is 4 months old

Well that's what warranty are for. Lucky for you it doesn't break at the 366th days.

[techthomaspro]

1 hour ago, Applefreak said:

Have you checked the ports themselves or the case? 

yes we did we have rebuilt the pc just incase of that issue. as well as disconnect all the headers and non of them work. 

[techthomaspro]

45 minutes ago, SupaKomputa said:

Well that's what warranty are for. Lucky for you it doesn't break at the 366th days.

unfortunately in order to get the customer the same motherboard for the price we wanted we had to get a used one and that warranty is only 90 days.

[Middcore]

6 minutes ago, techthomaspro said:

unfortunately in order to get the customer the same motherboard for the price we wanted we had to get a used one and that warranty is only 90 days.

If the board was only 4 months old it should be under warranty to be RMA'd. Why wouldn't you pursue that before replacing it with a used board 

[SupaKomputa]

6 hours ago, techthomaspro said:

unfortunately in order to get the customer the same motherboard for the price we wanted we had to get a used one and that warranty is only 90 days.

send it for RMA and change it back when its ready.

you got  to be transparent with your customer.

They must know the risk of buying a pc.

It's not your fault the mobo failed, probably its his negligence.