Bent Ryzen Pins

[Halster]

So I built a Ryzen based computer just recently. It ended up not posting and the MOBO had a CPU error debug LED on so after some online digging I decided to try reseating it. In hindsight I must have put on too much thermal paste because when I removed the heatsink the CPU came out with it. After inspecting the CPU i noticed it had bent pins (two central pins on either side of the centre, ones that I would expect wouldn't bend on removal but also would possibly cause it not to seat properly but I didn't notice any seating problems). Luckily I brought a warranty on my basket so it was covered for accidental damage so I returned it. Now I'm wondering whether those pins bent as a result of DOA, Insertion or removal. What are the chances that when removed without first unlocking the retention arm (with the heatsink) that pins would have bent? I want to know as it could be a motherboard error that was also either DOA or broken whilst building (Im not an experienced system builder, I didn't wear an antistatic wrist band however I grounded myself often on a radiator pipe and was wearing shoes I don't remember any static shocks) because then I can get ready to remove it and send it back as well. To note as well, I had to update the BIOS using MSI's Flash BIOS feature as, to my knowledge, x570 chipsets do not natively support Zen3. If this install failed for whatever reason, that would also cause a CPU error and stop it from posting. Is there also a chance of this happening?

 

[the_lane]

Fairly high chance you fucked it. I seriously doubt you were pulling with perfect upward force when removing the heat sink, and when the CPU came loose you almost certainly weren't.

[Action_Johnson]

It's not actually that uncommon for the CPU to come out with a heatsink. The paste can make such a good seal on there, and if the heatsink doesn't have room to twist, the negative pressure will take the CPU with it. That being said, that alone is almost never a big deal. 

 

The bent pins though, at this point you might as well try and bend them back because it won't work as is, and it won't work if the bent pins snapped off, so at this point you have nothing to lose. 

[Quickstrike]

6 minutes ago, Halster said:

So I built a Ryzen based computer just recently. It ended up not posting and the MOBO had a CPU error debug LED on so after some online digging I decided to try reseating it. In hindsight I must have put on too much thermal paste because when I removed the heatsink the CPU came out with it. After inspecting the CPU i noticed it had bent pins (two central pins on either side of the centre, ones that I would expect wouldn't bend on removal but also would possibly cause it not to seat properly but I didn't notice any seating problems). Luckily I brought a warranty on my basket so it was covered for accidental damage so I returned it. Now I'm wondering whether those pins bent as a result of DOA, Insertion or removal. What are the chances that when removed without first unlocking the retention arm (with the heatsink) that pins would have bent? I want to know as it could be a motherboard error that was also either DOA or broken whilst building (Im not an experienced system builder, I didn't wear an antistatic wrist band however I grounded myself often on a radiator pipe and was wearing shoes I don't remember any static shocks) because then I can get ready to remove it and send it back as well. To note as well, I had to update the BIOS using MSI's Flash BIOS feature as, to my knowledge, x570 chipsets do not natively support Zen3. If this install failed for whatever reason, that would also cause a CPU error and stop it from posting. Is there also a chance of this happening?

 

You are assuming that your X-570 won't support Ryzen 3. If it's a recent Asus Mobo, it will work with Zen 3 without bios patching. 
 

[the_lane]

1 minute ago, Quickstrike said:

You are assuming that your X-570 won't support Ryzen 3. If it's a recent Asus Mobo, it will work with Zen 3 without bios patching. 
 

He literally said it's an msi board.

[WkdPaul]

* thread moved to the CPUs, Motherboards, and Memory section *

[Halster]

9 hours ago, Action_Johnson said:

It's not actually that uncommon for the CPU to come out with a heatsink. The paste can make such a good seal on there, and if the heatsink doesn't have room to twist, the negative pressure will take the CPU with it. That being said, that alone is almost never a big deal. 

 

The bent pins though, at this point you might as well try and bend them back because it won't work as is, and it won't work if the bent pins snapped off, so at this point you have nothing to lose. 

As I said, Ive already sent it back, my question was what the likelihood was that those bent pins are a result of the action of me pulling it out with the heatsink, or DOA? Just noting the location of said bent pins in my mind, is odd for being a result of this action.