RAM issue?

[iHope]

So I got a Corsair 64gb (32x2) RAM today, to upgrade my current 32gb (16x2) RAM.
I removed the existing slots, and placed the new ones (all of that done while the computer and shutdown and disconnected from the power).
Prior to my purchase I checked to see if my CPU and MB supports said RAM.

Now when I boot my computer, it only shows I have 32Gb RAM same as before and not what should be 64Gb.

Am I doing something wrong? Is there something that needs to be updated or changed so the computer can read it correctly? Or did the store just sent me the wrong item? (Which sounds off since the box was sealed and stated DDR4 2x32GB 3200MHz)

Thanks in advance!

[Hairless Monkey]

Reseat the RAM and clear CMOS.

[iHope]

11 minutes ago, HairlessMonkeyBoy said:

Reseat the RAM and clear CMOS.

And how do I do that if I may ask? Sorry, newbie here..

[Hairless Monkey]

Just now, iHope said:

And how do I do that if I may ask? Sorry, newbie here..

• Power down the system.
• Unplug it from the wall.
• Press the power button a few times to drain residual power.
• Pull the new RAM out.
• Put it back in, ensuring that it is fully and firmly seated.
• Pull the motherboard battery out.
• Leave it out for a good 5 minutes.
• Put the battery back in
• Power up the machine.

[iHope]

Just now, HairlessMonkeyBoy said:

• Power down the system.
• Unplug it from the wall.
• Press the power button a few times to drain residual power.
• Pull the new RAM out.
• Put it back in, ensuring that it is fully and firmly seated.
• Pull the motherboard battery out.
• Leave it out for a good 5 minutes.
• Put the battery back in
• Power up the machine.

Thank you. Will try it out and report if it helped ! Appreciate the help !

[richodude]

2 minutes ago, iHope said:

And how do I do that if I may ask? Sorry, newbie here..

take ram out, put it back in and make sure BOTH ends click. maybe one of yours isnt in all the way? If that doesnt work take a screwdriver or something to open the latch housing the small circle battery on your mobo. some people say 1 second some say a few minutes but 15 seconds is most common. an alternative to this is finding either 2 or 3 reset pins somewhere and connecting them with a screwdriver. same amount of time for this

[iHope]

26 minutes ago, HairlessMonkeyBoy said:

• Power down the system.
• Unplug it from the wall.
• Press the power button a few times to drain residual power.
• Pull the new RAM out.
• Put it back in, ensuring that it is fully and firmly seated.
• Pull the motherboard battery out.
• Leave it out for a good 5 minutes.
• Put the battery back in
• Power up the machine.

Thanks alot !!
It worked. Shows up 64Gb now.

[Tasgall]

Have been lurking in this community for almost a decade, but just made an account to thank you guys for giving such a clear explanation and guide on this - I've been going in circles all day trying to get one of my upgraded ram sticks to "count" after it got recognized by the machine but flagged by windows as "system reserved" and just wasn't included in any totals in UEFI or memtest despite showing all the sticks as present and "ok". Thanks again, you guys rock

 

Now I can finally go back to backing up that bad HDD boot sector, lol.