Overheating from the lock screen

[Jay2982]

So I bought a prebuilt PC because my old build died after many years.  The new computer is an HP pavilion,  latest bios and drivers, AMD chipset drivers, etc.  Windows 10.

 

Basically when the computer is locked (Win key plus L) or the screen shuts off due to inactivity, it starts to get hot.  When I login, the moment I hit the enter key, the fans spin up fast and hardware monitor shows core temps anywhere between 90°C to 103°C.

 

For reference, normal idle temps are around 45° and maybe 60°-80° in gaming, but nothing above that.

 

It has a Ryzen 5 3500 (6 core, 6 threads), gtx 1650 super GPU.  1 case fan and bad airflow, but works fine when gaming.  Doesn't have issues until locked or idle (screen off), then overheats due to fans not running fast enough.

 

I have checked with Coretemp and Ryzen Master to verify that the temperatures are all the same.  The default vcore is set to 1.8.  Is that an issue?

 

My plan is to make a new build with a new board, new everything except the CPU and GPU and storage.

 

But I need this thing to not cook the CPU while I wait for parts.

 

I just don't understand why isn't windows or the board speeding up the fans?  They speed up when I login.  But by that point the case is already too hot. 

 

I'm worried that it is some conflict between the Ryzen and Windows.

 

I have tried AMDs power schemes and they don't seem to make a difference.

 

Only thing I haven't really tried is removing the case cover, removing an old hard drive, etc.  But these don't really change that windows 10 isn't increasing the fan speeds while locked or walked away for 10 mins.

 

Any ideas?

 

Thanks

 

[Applefreak]

10 minutes ago, Jay2982 said:

So I bought a prebuilt PC because my old build died after many years.  The new computer is an HP pavilion,  latest bios and drivers, AMD chipset drivers, etc.  Windows 10.

 

Basically when the computer is locked (Win key plus L) or the screen shuts off due to inactivity, it starts to get hot.  When I login, the moment I hit the enter key, the fans spin up fast and hardware monitor shows core temps anywhere between 90°C to 103°C.

 

For reference, normal idle temps are around 45° and maybe 60°-80° in gaming, but nothing above that.

 

It has a Ryzen 5 3500 (6 core, 6 threads), gtx 1650 super GPU.  1 case fan and bad airflow, but works fine when gaming.  Doesn't have issues until locked or idle (screen off), then overheats due to fans not running fast enough.

 

I have checked with Coretemp and Ryzen Master to verify that the temperatures are all the same.  The default vcore is set to 1.8.  Is that an issue?

 

My plan is to make a new build with a new board, new everything except the CPU and GPU and storage.

 

But I need this thing to not cook the CPU while I wait for parts.

 

I just don't understand why isn't windows or the board speeding up the fans?  They speed up when I login.  But by that point the case is already too hot. 

 

I'm worried that it is some conflict between the Ryzen and Windows.

 

I have tried AMDs power schemes and they don't seem to make a difference.

 

Only thing I haven't really tried is removing the case cover, removing an old hard drive, etc.  But these don't really change that windows 10 isn't increasing the fan speeds while locked or walked away for 10 mins.

 

Any ideas?

 

Thanks

 

Either something running in the background, but even than, those temps are too high. Check your bios settings, maybe you have some quiet operations stuff enabled. Even restrictive bioses have some kind of max target temp set, try to lower that to 60 or 70C

[Jay2982]

13 minutes ago, Applefreak said:

Either something running in the background, but even than, those temps are too high. Check your bios settings, maybe you have some quiet operations stuff enabled. Even restrictive bioses have some kind of max target temp set, try to lower that to 60 or 70C

Not sure what is running to cause it (nothing that I can tell from ctrl alt delete and MS and Kapersky basic scans).

 

Unfortunately the HP bios is next to useless and only will show current fan speeds in the thermal section of the bios.  There isn't even a fan speed target.

 

Fan speeds so seem to work ok under an active load like a game.  Just not when the PC is locked.

[Applefreak]

1 minute ago, Jay2982 said:

Not sure what is running to cause it (nothing that I can tell from ctrl alt delete and MS and Kapersky basic scans).

 

Unfortunately the HP bios is next to useless and only will show current fan speeds in the thermal section of the bios.  There isn't even a fan speed target.

 

Fan speeds so seem to work ok under an active load like a game.  Just not when the PC is locked.

Check if there a system utility running that controls fan speed. For testing purposes, get a molex or sata to 4 pin fan adapter and plug the cpu fan in. It will run full speed all the time. If it solved the problem, you know it is the fan profile. A sure way to clean up the system would be to download windows from microsoft and create a bootable usb drive with their media creation utility. Backup your stuff first, then reboot from the stick and format (remove) the partition windows is on and do a clean install. Once you are up and running again, do not install any of the manufacturers tools, only get the amd chipset drivers from amd as well as the graphics drivers. Audio an ethernet as well, if windows base drivers are not sufficient. 

 

There are many background tasks that could lead to high temps like that. Bloatware, Malware, Spyware, Hostile Mining, Remote Access into your machine etc. A clean install will take care of that. Just make sure to have everything backed up. Don't worry about the key, it is linked to the account you have registered with microsoft.

[Jay2982]

1 minute ago, Applefreak said:

Check if there a system utility running that controls fan speed. For testing purposes, get a molex or sata to 4 pin fan adapter and plug the cpu fan in. It will run full speed all the time. If it solved the problem, you know it is the fan profile. A sure way to clean up the system would be to download windows from microsoft and create a bootable usb drive with their media creation utility. Backup your stuff first, then reboot from the stick and format (remove) the partition windows is on and do a clean install. Once you are up and running again, do not install any of the manufacturers tools, only get the amd chipset drivers from amd as well as the graphics drivers. Audio an ethernet as well, if windows base drivers are not sufficient. 

 

There are many background tasks that could lead to high temps like that. Bloatware, Malware, Spyware, Hostile Mining, Remote Access into your machine etc. A clean install will take care of that. Just make sure to have everything backed up. Don't worry about the key, it is linked to the account you have registered with microsoft.

Thanks, I'm going to try to see what happens with another fan.  I'd need to use a second PSU because the OEM has no molex, only a 2 pin PCI E and that's it for unused cables, but my old build did have the molex to fan adapter cable you mentioned.  I just  never thought of attaching it to a CPU fan.  Thanks.

 

 Then I'll try doing a fresh install of windows.   I don't have a USB drive but I do have an extra sata SSD unused so maybe I can put the media there.

 

Thanks   Really hoping it's a software issue.

[Applefreak]

Just now, Jay2982 said:

Thanks, I'm going to try to see what happens with another fan.  I'd need to use a second PSU because the OEM has no molex, only a 2 pin PCI E and that's it for unused cables, but my old build did have the molex to fan adapter cable you mentioned.  I just  never thought of attaching it to a CPU fan.  Thanks.

 

 Then I'll try doing a fresh install of windows.   I don't have a USB drive but I do have an extra sata SSD unused so maybe I can put the media there.

 

Thanks   Really hoping it's a software issue.

Good luck.

[Jay2982]

I think I fixed it (via malware bytes malware removal and restoring windows).  It was malware related (QEMU / mining related) but also related to the way windows or the Oem motherboard apparently turns off the case fan when locked.