problems with netflix and pc

[Mrak]

pc with athlon 3000g is hooked to samsung 4k tv and problem is it wont play even fullhd, it plays mostly 900something or 1280 resolution, so 720p is most i can get.. i know cpu is capable, maybe not for all content, but most normal 4k and all fullhd and on 60hz.. all the usual suspects i have checked, its set to best quality, resolution is 4k@60, tried edge browser and MS store netflix app, tried installing that hevc decoder that MS wants you to buy, network speed is plenty enough and nothing, not even fullhd.. my desktop pc plays in 1080p normaly, cant get above because monitor is 1080p..

3000g plays youtube 4k60 easily also plays anyhing 4k .265 encoded i throw at it, so the problem is something stupid that i cant get a hold of..

aaand smart tvs are really dumb compared to a pc so dont like using tv software if i dont have to

 

So? any ideas what i can try next? is it even possible to play 4k on pc?

thanks for any suggestions!

[WhitetailAni]

Are you using a cable that is capable of supporting 4k60?

Not all HDMI cables are.

[Donut417]

21 minutes ago, Mrak said:

pc with athlon 3000g is hooked to samsung 4k tv and problem is it wont play even fullhd, it plays mostly 900something or 1280 resolution, so 720p is most i can get.. i know cpu is capable, maybe not for all content, but most normal 4k and all fullhd and on 60hz.. all the usual suspects i have checked, its set to best quality, resolution is 4k@60, tried edge browser and MS store netflix app, tried installing that hevc decoder that MS wants you to buy, network speed is plenty enough and nothing, not even fullhd.. my desktop pc plays in 1080p normaly, cant get above because monitor is 1080p..

3000g plays youtube 4k60 easily also plays anyhing 4k .265 encoded i throw at it, so the problem is something stupid that i cant get a hold of..

aaand smart tvs are really dumb compared to a pc so dont like using tv software if i dont have to

 

So? any ideas what i can try next? is it even possible to play 4k on pc?

thanks for any suggestions!

Netflix is available in Ultra HD on Windows computers and tablets. To stream in Ultra HD, you will need:

• A Windows 10 computer or tablet with the latest Windows updates installed.

• The Microsoft Edge browser or the Netflix app for Windows 10.

• A 60Hz 4K capable display (with HDCP 2.2 connection if external display). 

  NOTE:

   

  Every monitor connected to your computer must meet these requirements to successfully stream in Ultra HD.

• Intel's 7th generation Core CPU (i3, i5, or i7 models in the 7xxx or 7Yxx series) or newer, or a NVIDIA GPU that meets these requirements.

• A plan that supports streaming in Ultra HD. You can check which plan you're currently on at netflix.com/ChangePlan.

• A steady internet connection speed of 25 megabits per second or higher.

• Streaming quality set to Auto or High. More information about video quality settings can be found in our Playback Settings article.

Directly from Netflix themselves. Sounds like AMD wont do it at least for 4K. 

[Mrak]

1 hour ago, ragnarok0273 said:

Are you using a cable that is capable of supporting 4k60?

Not all HDMI cables are.

yeah, my desktop is 60hz, and everything else

[Mrak]

1 hour ago, Donut417 said:

Netflix is available in Ultra HD on Windows computers and tablets. To stream in Ultra HD, you will need:

• A Windows 10 computer or tablet with the latest Windows updates installed.

• The Microsoft Edge browser or the Netflix app for Windows 10.

• A 60Hz 4K capable display (with HDCP 2.2 connection if external display). 

  NOTE:

   

  Every monitor connected to your computer must meet these requirements to successfully stream in Ultra HD.

• Intel's 7th generation Core CPU (i3, i5, or i7 models in the 7xxx or 7Yxx series) or newer, or a NVIDIA GPU that meets these requirements.

• A plan that supports streaming in Ultra HD. You can check which plan you're currently on at netflix.com/ChangePlan.

• A steady internet connection speed of 25 megabits per second or higher.

• Streaming quality set to Auto or High. More information about video quality settings can be found in our Playback Settings article.

Directly from Netflix themselves. Sounds like AMD wont do it at least for 4K. 

ok i can test that, ill showe 1060 into it and try again

[Mrak]

2 hours ago, Donut417 said:

Netflix is available in Ultra HD on Windows computers and tablets. To stream in Ultra HD, you will need:

• A Windows 10 computer or tablet with the latest Windows updates installed.

• The Microsoft Edge browser or the Netflix app for Windows 10.

• A 60Hz 4K capable display (with HDCP 2.2 connection if external display). 

  NOTE:

   

  Every monitor connected to your computer must meet these requirements to successfully stream in Ultra HD.

• Intel's 7th generation Core CPU (i3, i5, or i7 models in the 7xxx or 7Yxx series) or newer, or a NVIDIA GPU that meets these requirements.

• A plan that supports streaming in Ultra HD. You can check which plan you're currently on at netflix.com/ChangePlan.

• A steady internet connection speed of 25 megabits per second or higher.

• Streaming quality set to Auto or High. More information about video quality settings can be found in our Playback Settings article.

Directly from Netflix themselves. Sounds like AMD wont do it at least for 4K. 

with nvidia 1060 netflix goes to full hd, but not above.. thing is i dont know how to check if my hdmi cable is 2.2 compliant.. it is a decent cable but is there a way to test it?