PC crash after exiting game, won’t boot into windows

[RogueAero]

Hello there, writing from my phone as I can’t access my PC.

 

i was playing Age of Empires 3 Definitive Edition, when I closed the game to go back to my desktop my PC crashed. I turned it back on and I’m met with the picture I’ve attached. 
 

I’ve tried going into advanced options and doing startup repair, as well as trying to change some windows startup settings to no avail, it just won’t boot.

 

PC specs:

 

intel i7-9700k (not overclocked)

asus tuf gaming (don’t really remember the model)

corsar vengeance 8gb x2 and another single 8gb stick. The pair that came together are in channel 2 and 4

gtx 1060 6gb

cooler master 650w PSU

cooler master cpu cooler

main boot drive: WD blue 500gb m.2

ssd: Samsung 860 evo 1tb

hdd: iron wolf 6tb

 

The pc has been working fine for around 9 months, no issues encountered previously

[Skiiwee29]

A: Remove the single extra 8gb stick and just run the 2x8 kit. 

 

Try and boot into safe mode. 

[RogueAero]

22 minutes ago, Skiiwee29 said:

A: Remove the single extra 8gb stick and just run the 2x8 kit. 

 

Try and boot into safe mode. 

Removed single stick, try to boot into safe mode and I’m prompted with the same screen

[Skiiwee29]

1 minute ago, RogueAero said:

Removed single stick, try to boot into safe mode and I’m prompted with the same screen

if you go to troubleshoot, it should allow you to boot into safe mode no?

[RogueAero]

Just now, Skiiwee29 said:

if you go to troubleshoot, it should allow you to boot into safe mode no?

Yes, it reboots into the option list where you can select to boot into safe mode, but once selected it reboots into the winRE screen again.

 

See video for steps taken

[Skiiwee29]

1 minute ago, RogueAero said:

Yes, it reboots into the option list where you can select to boot into safe mode, but once selected it reboots into the winRE screen again.

 

See video for steps taken

62529191022__B82B89FB-F6E9-463C-9C41-7B617FACCF1B.MOV

do you have another computer you can create a windows ISO USB drive and use the 2nd option there? If not, you may only be able to do a full re-install at this point. 

[RogueAero]

1 minute ago, Skiiwee29 said:

do you have another computer you can create a windows ISO USB drive and use the 2nd option there? If not, you may only be able to do a full re-install at this point. 

Just as I tried to use my laptop to create an ISO, the screen started failing and is now blinking constantly. I fear it’s about to die too

 

What the hell is going on

[Skiiwee29]

Just now, RogueAero said:

Just as I tried to use my laptop to create an ISO, the screen started failing and is now blinking constantly. I fear it’s about to die too

 

What the hell is going on

62529225363__38103132-4A3D-4FD6-B1D5-CFC25F433D8C.MOV

could be a failing hard drive. Can you reboot and get into your BIOS?

[RogueAero]

1 minute ago, Skiiwee29 said:

could be a failing hard drive. Can you reboot and get into your BIOS?

I’m copying some files into my external hdd in case it dies on me as well, so I’ll just use it in this blinking state. I can use it to create a ISO on my USB. Which guide should I follow?

[Skiiwee29]

3 minutes ago, RogueAero said:

I’m copying some files into my external hdd in case it dies on me as well, so I’ll just use it in this blinking state. I can use it to create a ISO on my USB. Which guide should I follow?

just download the Microsoft Media Creation Tool and use that. Its 100% straight forward in the steps needed. 

[RogueAero]

1 minute ago, Skiiwee29 said:

just download the Microsoft Media Creation Tool and use that. Its 100% straight forward in the steps needed. 

Alright, and regarding the flickering on my laptop? What are the steps to take once I get into the BIOS?

[Skiiwee29]

Just now, RogueAero said:

Alright, and regarding the flickering on my laptop? What are the steps to take once I get into the BIOS?

check to make sure your boot drive shows up. 

[RogueAero]

2 minutes ago, Skiiwee29 said:

check to make sure your boot drive shows up. 

It’s showing up correctly

[Skiiwee29]

Just now, RogueAero said:

It’s showing up correctly

do you have any USB devices plugged in? If so, remove them all. 

[RogueAero]

1 minute ago, Skiiwee29 said:

do you have any USB devices plugged in? If so, remove them all. 

Done, rebooted and flickering seems to be gone. That’s one problem fixed

 

On my desktop I managed to select my USB drive and I get two options “Troubleshoot” or “turn off pc”. Selecting troubleshoot takes me to the picture attached 

[Skiiwee29]

See if you have any System Restore points. If not, then reboot and go into your BIOS and select your USB drive as your boot drive and do a fresh install of windows from it. 

[RogueAero]

Just now, Skiiwee29 said:

See if you have any System Restore points. If not, then reboot and go into your BIOS and select your USB drive as your boot drive and do a fresh install of windows from it. 

Well, looks like fresh window install it is.

 

Do you reckon it was that one ram stick? I’ve had zero issues for over 9 months, been playing games, using it every day, my brother has been recording videos and stuff without issues

[Skiiwee29]

10 minutes ago, RogueAero said:

Well, looks like fresh window install it is.

 

Do you reckon it was that one ram stick? I’ve had zero issues for over 9 months, been playing games, using it every day, my brother has been recording videos and stuff without issues

Likely not, but with it like that, I believe you will be running in Single channel mode, and not actually dual channel. 

[RogueAero]

3 minutes ago, Skiiwee29 said:

Likely not, but with it like that, I believe you will be running in Single channel mode, and not actually dual channel. 

I have another spare 8gb stick, same brand, same speed, which I had in an older PC. I didn’t use it because I just forgot I had it, do you think I would run in dual channel if I pair it up with the one I just took out?

[Skiiwee29]

Just now, RogueAero said:

I have another spare 8gb stick, same brand, same speed, which I had in an older PC. I didn’t use it because I just forgot I had it, do you think I would run in dual channel if I pair it up with the one I just took out?

it would yes, but 16gb is all you need for pretty much anything unless you're doing heavy video editing/rendering and 3d model working that needs all that RAM. 

[RogueAero]

3 minutes ago, Skiiwee29 said:

it would yes, but 16gb is all you need for pretty much anything unless you're doing heavy video editing/rendering and 3d model working that needs all that RAM. 

My brother makes YouTube videos and edits them, and I do some photography as a hobby. Maybe it’s worth it to throw it on there once it’s up and running again?

[Skiiwee29]

Sounds like a plan.