troubleshot Newly built PC does random restarts first time builder

[Ariel47]

Hello so after wanting a pc for years and saving for over a year i decided to build my first gaming pc, i finished the build install windows with no problems updates for windows drivers nvidia chipset audio and ethernet downloaded battle.net to let warzone download overnight.

 

when i wake the fans of the GPU are at 100% (this never happened again) and the pc is off strange so i restarted the pc to let the download continue after 5 min the pc restarted this time i booted back up let spotify run for a while (also downclock the RAM back to 2666) nothing happened so i stared the download again and the pc restarted so i decided to leave it off for the rest of the day.

came back from work thinking it was the realtek driver causing the issue because it only occured to me during a heavy download so i deleted the drive install a new and the same thing happened at this point i decided to reinstall windows and let it update but i didn't touch any drivers update and it restarted again at this i tried taking out the ram and only place one stick it restarted no matter what i did with the ram and finally decided to update the bios it took awhile but it restarted, also some restarts occurred without downloading something.

 

some of the restarts were blue screen of death displaying different errors others were just back screen, below are some of the errors i got.

 

STOP CODE: APC_INDEX_MISMATCH

STOP CODE: KERNEL_BOOST_INVALID_LOCK_RELEASE

STOP CODE: PAGE_FAULT_IN_NONPAGED_AREA

 

this was in the log with kernel-power event id41 (63)

The computer has rebooted from a bugcheck. The bugcheck was: 0x0000003b (0x00000000c0000005, 0xfffff8066b423e53, 0xfffffc8c02371b10, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 7dd184b7-65dd-4d9d-91bd-94f5b6f4bb43.

 

Part List

CPU: Ryzen 5 3600

Cooler: cooler master hyper 212 black

Motherboard: ASrock b550 steel legend

GPU: EGVA RTX2080 Super black edition

PSU: EVGA 750w gt 80+ GOLD

SSD: ADTA XPG SX8200 1TB

RAM: Team T-force vulcan z 32GB (2*16gb) ddr4 3600 tlzgd432g3600hc18jdc01

 

i am very frustrated to say the least because this is my first gaming pc and only to have the typically issues that i was made fun of, im at a point of returning the mobo and the ram.

 

EDIT 1: i did run heaven benchmark for like 5 min and nothing happen the temp were fine

[boggy77]

ram in slots 2 and 4? xmp enabled?

[Ariel47]

1 hour ago, boggy77 said:

ram in slots 2 and 4? xmp enabled?

Yes ram sticks are in 2and4 I had xmp enabled after my second restart I disabled it. 

I have tried one ram stick on multiple slots with no luck

[boggy77]

do you have amd chipset drivers installed? have you tried a bios update?

[Ariel47]

55 minutes ago, boggy77 said:

do you have amd chipset drivers installed? have you tried a bios update?

Yes bios is on the latest version and the AMD chipset driver was downloaded directly from AMD

[The_Geek]

OK, a few things to check and verify.

1) The MB power is 8+4 pins, make sure you have them all plugged in right.

2) Make sure the PCIe power and MB power are not swapped (A common mistake as they both are 8 pin)

3) Make sure the cooler is not put on too tight. As a matter of fact, I would suggest to re-assemble the PC outside the case and run it. Take off the Cooler, make sure the thermal paste is just right, not seeping out or inadequate. Put back the cooler and do not over tighten it.

4) If you have the AMD cooler that came with the CPU, try using that and see if the issue goes away. It could be that the custom cooler is either touching a capacitor/component or is too close to it.

5) If you are using Win10 1909, that had issues, try installing 1803/1809,or 2004

6) disable any overclocking, tweaks, additional software for fans, lights or anything. Just plain Windows and test for stability.

 

Let us know if this helps.

 

 

[Ariel47]

10 hours ago, The_Geek said:

OK, a few things to check and verify.

1) The MB power is 8+4 pins, make sure you have them all plugged in right.

2) Make sure the PCIe power and MB power are not swapped (A common mistake as they both are 8 pin)

3) Make sure the cooler is not put on too tight. As a matter of fact, I would suggest to re-assemble the PC outside the case and run it. Take off the Cooler, make sure the thermal paste is just right, not seeping out or inadequate. Put back the cooler and do not over tighten it.

4) If you have the AMD cooler that came with the CPU, try using that and see if the issue goes away. It could be that the custom cooler is either touching a capacitor/component or is too close to it.

5) If you are using Win10 1909, that had issues, try installing 1803/1809,or 2004

6) disable any overclocking, tweaks, additional software for fans, lights or anything. Just plain Windows and test for stability.

 

Let us know if this helps.

 

 

I have tried everything and it still does it, I think I'm going to take to geek squad if they don't know what is going on then I will return everything

[The_Geek]

May the Force be with you !!!