wireless mouse + keyboard not working

[Lord Szechenyi]

Hi

i bought a logitech mk330, and i don' know how to pair the mouse+keyboard to the receiver.

i did get a cd inside the box, but i can't install anything off of it because my pc doesn't have a dvd drive

[Lurick]

Is it a unified receiver or specific to each device?

I assume it's plugged in, did Windows say it detected a new device and it's installing by chance?

[Lord Szechenyi]

Just now, Lurick said:

Is it a unified receiver or specific to each device?

I assume it's plugged in, did Windows say it detected a new device and it's installing by chance?

it's 1 receiver for both devices

windows detected it, but didn't install anything

[Lurick]

Just now, Lord Szechenyi said:

it's 1 receiver for both devices

windows detected it, but didn't install anything

Hmmmm, have you tried rebooting the computer just to see if that does anything?

[Lord Szechenyi]

Just now, Lurick said:

Hmmmm, have you tried rebooting the computer just to see if that does anything?

am downloading https://support.logi.com/hc/en-us/articles/360024696834--Downloads-Wireless-Combo-MK330 first then i'll try that

[Lurick]

Just now, Lord Szechenyi said:

am downloading https://support.logi.com/hc/en-us/articles/360024696834--Downloads-Wireless-Combo-MK330 first then i'll try that

Cool, I can't remember if I had to do anything for my G603 or G613 with their receivers but hopefully that does the trick.

[Lord Szechenyi]

Just now, Lurick said:

Cool, I can't remember if I had to do anything for my G603 or G613 with their receivers but hopefully that does the trick.

yo wtf, but the receiver is plugged in

[Lurick]

2 minutes ago, Lord Szechenyi said:

yo wtf, but the receiver is plugged in

Hmmmm, I would try pulling it out for a moment and plugging it back in or maybe use a different USB port?

[Lord Szechenyi]

Just now, Lurick said:

Hmmmm, I would try pulling it out for a moment and plugging it back in or maybe use a different USB port?

will do

[Lord Szechenyi]

1 minute ago, Lord Szechenyi said:

will do

Windows detects it, but the mouse won't do anything (or the keyboard)

and still not detected

[Lurick]

2 minutes ago, Lord Szechenyi said:

Windows detects it, but the mouse won't do anything (or the keyboard)

 

and still not detected

That's really odd, and I assume the power switch is on?

[Lord Szechenyi]

1 minute ago, Lurick said:

That's really odd, and I assume the power switch is on?

on both the keyboard and mouse, yes

i am not 100% sure the battery in the keyboard works (it's triple aaa, and i can't test it in any other device) but the mouse's battery def works

[Dudis]

These are usually plug and play, i never had to pair any of my Logitech wireless 2.4 ghz stuff. 

 

Maybe they are dual outputs? Make sure you set them to 2.4 ghz and not Bluetooth.

[Lord Szechenyi]

Just now, Dudis said:

Maybe they are dual outputs? Make sure you set them to 2.4 ghz and not Bluetooth.

how do i do that

[Lord Szechenyi]

Restarted pc, it didn't fix anything

[Lord Szechenyi]

THIS THING IS DRIVING ME FUCKING INSANE

WHY IS IT SO COMPLICATED

[Dudis]

42 minutes ago, Lord Szechenyi said:

how do i do that

I have a button switch on my Logitech 915 keyboard that lets me switch between them. 

 

Im really just throwing stuff att the wall here 

[Lord Szechenyi]

Just now, Dudis said:

I have a button switch on my Logitech 915 keyboard that lets me switch between them. 

 

Im really just throwing stuff att the wall here 

i don't have any switch on my mouse or keyboard, only the on/off

[Dudis]

Im guessing you got a defective unit them. 

[LogicalDrm]

-> Moved to Troubleshooting