Is My GPU dead?

[oso08le]

Hi!
It has now been 2 years since i bought My graphics card and i recently decided to change the cooling to a fully modular system. After running on water cooling for about 2 weeks, My system decided to crash during full load in Battlefield 5, and i couldnt reboot or anything. After unplugging My gpu, i got inte the system One again and tried troubleshooting. I kept getting BSOD when plugging in the graphics card, error code had something to do with drivers. I've tried just about everything i could think of but nothing has worked. Is there any possibility of reclamation or warranty claim? Since i have not modified the card in any way except for the cooler. I would deem it to be a Factory defect.

 

ASUS Prime Z390-A

Intel core I7 9700k (OVERCLOCKED)

GTX Titan X Pascal

24 GB DDR4 RAM på 2133 MHz

2x HDD 7200 RPM

1x M.2 SSD 128 GB (OS)

1x 280mm radiator + 1x 120mm radiator

1x D5 Pump with reservoir 37w

4x be quiet silent power 140mm

Thermaltake 700w RGB PSU

[CommanderAlex]

12 minutes ago, oso08le said:

Since I have not modified the card in any way except for the cooler.

That is still modification as now the graphics card is not what came out of the factory originally, thus its still modification.

 

Personally, if I was in customer support and I saw your case, I would deny RMA because you removed the factory cooler and placed an aftermarket cooler on yourself. That was your responsibility and anything that happens afterwards is on you, not the manufacturer because it is "defective".  

 

Now if you put the original cooler back on and say its defective and stopped working, you may get away with it but those "void warranty if removed" stickers do not have any legal actions against the consumer thanks to Magnuson-Moss Warranty Act in the United States at least. 

[Bad5ector]

12 minutes ago, CommanderAlex said:

That is still modification as now the graphics card is not what came out of the factory originally, thus its still modification.

I was just about to say that. Unless it's an EVGA model (I think they allow for addition of waterblocks, but I could be wrong), you are probably SOL. Especially if you had to tamper with any Warranty Void if removed sticker. If there was no such sticker, then I would re-attach the stock cooler and submit an RMA claim. Then hope for the best.

[Bad5ector]

29 minutes ago, oso08le said:

I would deem it to be a Factory defect.

Unfortunately you don't get to decide that. 

[oso08le]

31 minutes ago, Bad5ector said:

Unfortunately you don't get to decide that. 

 

33 minutes ago, Bad5ector said:

I was just about to say that. Unless it's an EVGA model (I think they allow for addition of waterblocks, but I could be wrong), you are probably SOL. Especially if you had to tamper with any Warranty Void if removed sticker. If there was no such sticker, then I would re-attach the stock cooler and submit an RMA claim. Then hope for the best.

 

47 minutes ago, CommanderAlex said:

That is still modification as now the graphics card is not what came out of the factory originally, thus its still modification.

 

Personally, if I was in customer support and I saw your case, I would deny RMA because you removed the factory cooler and placed an aftermarket cooler on yourself. That was your responsibility and anything that happens afterwards is on you, not the manufacturer because it is "defective".  

 

Now if you put the original cooler back on and say its defective and stopped working, you may get away with it but those "void warranty if removed" stickers do not have any legal actions against the consumer thanks to Magnuson-Moss Warranty Act in the United States at least. 

OK thanks for the advice.

[m9x3mos]

24 minutes ago, oso08le said:

 

 

OK thanks for the advice.

The warranty covers defects. If something overheated and burned out due to the way the block was made or installed, that wouldn't be covered. If you bought the card from nvidia new 2 years ago, should have a warranty still as their warranty is 3 years from purchase date.