Microsoft Your Phone App

[Soldier_boy]

Hi guys

I'm having some trouble with Microsoft Your Phone App... i have a Galaxy S20 ULTRA and for some reason the app wont refresh on my Windows PC. it gives me this message and there is nothing on the Microsoft support website that can help me 

Is there anything i can do?

thanks for any helpers

[Chris Pratt]

Yeah, when it works Your Phone is amazing. When it doesn't, it's the biggest piece of excrement. I had something similar when I changed PCs. Just could not for the life of me get the phone to connect (Pixel 4).

 

In order to get it to work, I went into Windows settings and cleared the data and cache for the Your Phone app. Then, completely removed the companion app from my phone. Then, went into my Microsoft account settings online and deauthorized my devices. Then, open the companion app on my phone, and finally opened the app on Windows and followed the initial setup procedure.

[j.son19]

I found that your phone app doesn't work on my phone either (Samsung Galaxy A40) but I just use things like whatsapp for windows 10 and bluetooth which basically does most of the your phone functionality apart from notifications.

[Soldier_boy]

3 hours ago, Chris Pratt said:

Yeah, when it works Your Phone is amazing. When it doesn't, it's the biggest piece of excrement. I had something similar when I changed PCs. Just could not for the life of me get the phone to connect (Pixel 4).

 

In order to get it to work, I went into Windows settings and cleared the data and cache for the Your Phone app. Then, completely removed the companion app from my phone. Then, went into my Microsoft account settings online and deauthorized my devices. Then, open the companion app on my phone, and finally opened the app on Windows and followed the initial setup procedure.

did i eventually work?

[fldujit]

On 7/14/2020 at 5:04 AM, Chris Pratt said:

Yeah, when it works Your Phone is amazing. When it doesn't, it's the biggest piece of excrement. I had something similar when I changed PCs. Just could not for the life of me get the phone to connect (Pixel 4).

 

In order to get it to work, I went into Windows settings and cleared the data and cache for the Your Phone app. Then, completely removed the companion app from my phone. Then, went into my Microsoft account settings online and deauthorized my devices. Then, open the companion app on my phone, and finally opened the app on Windows and followed the initial setup procedure.

Everything Chris said is accurate I would only add one extra step, on Windows go to Settings > Phone and click "Unlink this PC". You should be able to restart the pairing process. Worked for me every time.

[Soldier_boy]

On 7/19/2020 at 3:42 AM, fldujit said:

Everything Chris said is accurate I would only add one extra step, on Windows go to Settings > Phone and click "Unlink this PC". You should be able to restart the pairing process. Worked for me every time.

 

On 7/14/2020 at 3:04 PM, Chris Pratt said:

Yeah, when it works Your Phone is amazing. When it doesn't, it's the biggest piece of excrement. I had something similar when I changed PCs. Just could not for the life of me get the phone to connect (Pixel 4).

 

In order to get it to work, I went into Windows settings and cleared the data and cache for the Your Phone app. Then, completely removed the companion app from my phone. Then, went into my Microsoft account settings online and deauthorized my devices. Then, open the companion app on my phone, and finally opened the app on Windows and followed the initial setup procedure.

Thank you for your help, ill give it a go!

 

[Soldier_boy]

On 7/19/2020 at 3:42 AM, fldujit said:

Everything Chris said is accurate I would only add one extra step, on Windows go to Settings > Phone and click "Unlink this PC". You should be able to restart the pairing process. Worked for me every time.

 

On 7/14/2020 at 3:04 PM, Chris Pratt said:

Yeah, when it works Your Phone is amazing. When it doesn't, it's the biggest piece of excrement. I had something similar when I changed PCs. Just could not for the life of me get the phone to connect (Pixel 4).

 

In order to get it to work, I went into Windows settings and cleared the data and cache for the Your Phone app. Then, completely removed the companion app from my phone. Then, went into my Microsoft account settings online and deauthorized my devices. Then, open the companion app on my phone, and finally opened the app on Windows and followed the initial setup procedure.

it really helped thank you very much!