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1 minute ago, spartaman64 said:

how long has he had the laptop

run a memtest and check the hard drive with crystal disk info

since 2013 . i did a crystaldiskinfo and it is at caution health but i haven’t done the memtest yet.

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2 minutes ago, 5GigaaHertz said:

since 2013 . i did a crystaldiskinfo and it is at caution health but i haven’t done the memtest yet.

might have to replace the hard drive then

https://harddrivegeek.com/crystaldiskinfo-caution/

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Just now, 5GigaaHertz said:

what memtest? is it the memtest86?

also before the this bsod this also happend

 

 

yes and it also might be worth trying reinstalling windows and see if its a system file issue

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