Not a good first impression...

[SummerNights]

Hello!
So, it's the first time I've purchased a MSI Gaming Laptop, mine is the GF75 Thin 9SC-473XPT, it's brand-new (almost a week old), and yesterday it already gave me 2 blue screens on Windows 10 Pro. Yeah... yikes, right?
My laptop wasn't plugged in, it had 60% of battery, and I clicked on the Gefore Experience thingy, it opened but it crashed right after that, and then... blue screen.
I believe I saw something like ''VIDEO_MEMORY'' on the Blue Screen, but I'm not sure anymore. Anyways, after the 2 blue screens, I updated the video drivers with Windows Update. I haven't tried opening the Gefore Experience program ever since, because I'm scared to do so, lol.
Also, my laptop had no sound. Nothing. Nada, zero. And I tried to: uninstall the audio drivers and installing them again, with Windows Update, which solved nothing. And then I disabled the ''audio enhancement'' thingy and it works perfectly. I don't know what happened, but since it's such a new laptop, I wasn't expecting to encounter this problems this soon, you know?
It also get's really hot without doing much, which I don't know it's normal, but we're talking about a gaming laptop, so it should be, idk.
I'm really new to this gamping laptops, although I like gaming (I used to game on PS4, never had a gaming computer before) and I can't seem to have more than 60fps on Black Desert (the fps don't change no matter the quality, I can play the remastared graphics and still have near 60 fps, maybe a little bit less, but very high and medium graphics give me 60fps). Is it suppose to only give me 60fps? Don't get me wrong, 60fps on Black Desert is very playable, but I just thought I could get more.

I only game with the laptop plugged in.
Has anyone dealt with something like this? Can someone tell me if it's normal?

 

SPECS: Intel Core i7-9750H + NVIDIA GeForce GTX 1650 4GB GDDR5 + 16GB DDR4 2666MHz + SSD M.2 512GB NVMe 1x 2.5" SATA HDD + Windows 10 Pro

[Drama Lama]

2 minutes ago, SummerNights said:

the fps don't change no matter the quality

maybe you have a locked fps

[SummerNights]

3 minutes ago, Drama Lama said:

maybe you have a locked fps

How? I'm very newbie at this kind of things, don't know much, I'm really sorry if I sound dumb, I just wanna play games lmao.

[Kilrah]

8 minutes ago, SummerNights said:

I haven't tried opening the Gefore Experience program ever since, because I'm scared to do so, lol.

You should. Now is the moment to find out about issues and crashes while you can still have it replaced easily if it turns out to be defective, which it seems it might be. 

 

2 minutes ago, SummerNights said:

How? I'm very newbie at this kind of things, don't know much, I'm really sorry if I sound dumb, I just wanna play games lmao.

Games usually have settings for max FPS and/or things like VSync that also cause a framerate cap. Also check Windows display settings to make sure you're set to 120Hz.

[SummerNights]

2 hours ago, Kilrah said:

You should. Now is the moment to find out about issues and crashes while you can still have it replaced easily if it turns out to be defective, which it seems it might be. 

I've read that this is really common with MSI laptops unfortunately, I should've done more research when choosing a laptop, it's my fault.

Hey, sorry, is there anyway I could move my topic to the ''The Workbench''?