TECHNOMANCER ASSITANCE REQUESTED! HELP!

[Ethan Redfield]

So, extra title aside, I really do need some more advanced tech assistance as I am very new to the PC platform. I just built My first PC and recently decided to install an after market cpu cooler as the stock one was too loud. However, I fear I might have damage my motherboard as the PC will now boot to the login screen then loose all signal to monitor while the power button becomes unresponsive. Before this it would do this at the motherboard boot screen, and when i tried to manually boot from my hard drive it said it couldnt find the drive. After moving the Sata cable to a couple different ports, it now boots the login screen then suffers the above problem of cutting off signal and becoming unresponsive while the system remains powered, LEDs and fans remain on except for gpu fans. When it was shutting down at the motherboard boot screen it would say it was diagnosing then attempting to repair my computer before loosing signal. One time it landed at a windows troubleshooting landing page that gave me several options such as booting from a windows repair boot drive and a few others. This happened only once. Now, I think its the motherboard because while installing my new artic 34 esports cooler, the graphite pad i was installing with it slipped about 2/3s of the way onto the motherboard next to the cpu socket. Also when the signal is lost the EZ debug light for my cpu comes meaning its not recognizing the cpu anymore. I wasnt aware of these lights before but i believe the gpu light did come on a few times during earlier attempts to boot. This leads me to believe the motherboard is having issues identifying the other hardware in my PC. Thoughts? Whats weird to me is that if the motherboard was fried the PC shouldn’t boot at all right? let alone allow me to consistently access the bios on startup. Should I order a new b450 tomahawk max and see what happens, what else could it be?

 

PS: the boot time is longer than it was before this incident, or so it feels.

 

I have included a video of the start process through the link below.

 

Video:

 

 

MY PC:
Motherboard: tomahawk b450 max
CPU: ryzen 5 3600x
GPU:  Sapphire Radeon pulse RX 5600 XT
Ram: G skill ripjaw V series 16gb set DDR4 3600
PSU: Corsair CX series 550W

 

 

[RobinD]

It maybe good to rule out the following :

Could it have been a Loose SSD + a naff input cable? You say the screen just goes, maybe worth checking the cable.

Could it be a power issue , does the new cooler drain more power?

If you have spare thermal paste swap back the cooler and see if issue is fixed?

Check the CPU for bent pins (if you have a buddy get them to take a pic for your later reference so you don't question yourself later. 

Is the harddrive old? Do you have an alt you could swap in just to test and see if its more reliable? 
 

[RobinD]

i guess its worth saying before you do any of this, do you have anything that you desperatly want to not lose that is not backed up? 

if so you can most likely back it up in your current state.

TRy doing it via WIndows if you can't then force a recovery restart:
https://windowsreport.com/how-to-enter-recovery-mode-in-windows-10/

Then recover your data via cmd to a usb drive
Go advanced options then command line , type notepad, a file explorer window will appear, you can copy and paste files.
Its a old derpy way of doing an emergency backup on crupt windows from back in XP days but still works.

[Ethan Redfield]

Naff cable? I'm pretty new to all this. I checked the Sata cable on both the drive and the motherboard and made sure the power cable was secure. The fan should only take 1.5 watts at 0.13 amps / 12v. The rest of the system i believe only uses around 330ish. I couldn't find the power draw for the stock R5 3600x cooler

 

Ill check for bent pins. why should i not take the photo myself?

 

the hard drive is a brand new Adata 635 960gb, I just built the pc, so no alt drive atm.

 

nothing I care about loosing on the hard drive.