Youtube Crashes My PC (HELP ME)

[Eric-PC-Novice]

So, I just built my new PC with an Intel i5 9400, and a Radeon RX 5600 XT. I want to watch some YouTube videos (Ex: Linus Tech Tips). IT CRASHES, with an error titled: VIDEO_TDR_FAILURE. It crashes at weird times. EXAMPLE: A video is playing and I decide I want to check my subscriptions to see if any recent videos hit my subscription box, as soon as I click those three lines, it crashes, this also includes ANY part of the YouTube website WHILE a video is playing. EX: comments, search bar, pause button, etc. I have tried many solutions to the problem, none worked, PLEASE HELP.

 

Edit: I forgot to mention I have tried a lot of solutions. Uninstalling and re-installing drivers with Amd's clean up utility to remove all drivers, then re-installing them, extracting the file, and installing just the drivers and not AMD's adrenaline software. I have also tried stuff with the command prompt, reg files, and other stuff that just didn't work.

Edited May 26, 2020 by Eric-PC-Novice

[Guest]

2 minutes ago, Eric-PC-Novice said:

So, I just built my new PC with an Intel i5 9400, and a Radeon RX 5600 XT. I want to watch some YouTube videos (Ex: Linus Tech Tips). IT CRASHES, with an error titled: VIDEO_TDR_FAILURE. It crashes at weird times. EXAMPLE: A video is playing and I decide I want to check my subscriptions to see if any recent videos hit my subscription box, as soon as I click those three lines, it crashes, this also includes ANY part of the YouTube website WHILE a video is playing. EX: comments, search bar, pause button, etc. I have tried many solutions to the problem, none worked, PLEASE HELP.

Only YouTube specificially or everytime a video is playing? In that case the graphicscards VPU (Video processing unit) which decodes and plays back video (who would have thought) might be defect

[Guest]

Dont assume the worst (like I did) and try uninstallung with DDU (a programm that removes all graphics drivers) and reinstall your gpu driver. AMD has had some buggy drivers

[Eric-PC-Novice]

13 minutes ago, OddGreyFox211 said:

Only YouTube specificially or everytime a video is playing? In that case the graphicscards VPU (Video processing unit) which decodes and plays back video (who would have thought) might be defect

Well, I mentioned YouTube specifically because I haven't been watching videos anywhere else.

Edited May 26, 2020 by Eric-PC-Novice

[Jarsky]

1 minute ago, Eric-PC-Novice said:

Well I mensoned Youtube specifically because I havent been watching youtube videos anywhere else.

It's probably YouTube you n otice it, because you have hardware acceleration enabled. 

Try disabling hardware acceleration in your browser (e.g chrome: https://pureinfotech.com/disable-hardware-acceleration-chrome/)

You'll probably find it stops crashing while watching videos. 

 

But even if that works, the actual fix is to do with your GPU and/or its drivers. Follow what @OddGreyFox211 suggested

[EXTRADODO]

12 minutes ago, Eric-PC-Novice said:

Radeon RX 5600 XT

Did the same thing with my RX 5700XT a while back. Turn out it was the chrome setting that use GPU someway that cause lag and crash and some BSOD. The setting is "hardware acceleration" and I turned it off and everything goes back to normal.

[Guest]

6 minutes ago, ZWELINHTET said:

Did the same thing with my RX 5700XT a while back. Turn out it was the chrome setting that use GPU someway that cause lag and crash and some BSOD. The setting is "hardware acceleration" and I turned it off and everything goes back to normal.

That shouldn't be. All that hardware acceleration does is use your gpu for math that is easily paralalalisable and done faster with a graphics card than the cpu. Can you watch normal videos? Like an mp4, does that work?

[EXTRADODO]

5 minutes ago, OddGreyFox211 said:

That shouldn't be. All that hardware acceleration does is use your gpu for math that is easily paralalalisable and done faster with a graphics card than the cpu. Can you watch normal videos? Like an mp4, does that work?

I've tested with Windows Media Player, VLC and other browsers. None of them use GPU in a way that Chrome uses. Copy/Paste the URL of the YouTube in the Edge and it doesn't even use 3%~4% of the GPU where chrome use 40% ~ 43% with the same YouTube Video.

Link to my facebook post : https://www.facebook.com/groups/278429872515165/?post_id=1121318734892937

 

@OddGreyFox211 @Eric-PC-Novice

[Eric-PC-Novice]

3 minutes ago, OddGreyFox211 said:

That shouldn't be. All that hardware acceleration does is use your gpu for math that is easily paralalalisable and done faster with a graphics card than the cpu. Can you watch normal videos? Like an mp4, does that work?

I havent tried watching an mp4 file yet, but I predict the same thing will happen.

[Eric-PC-Novice]

4 minutes ago, ZWELINHTET said:

I've tested with Windows Media Player, VLC and other browsers. None of them use GPU in a way that Chrome uses. Copy/Paste the URL of the YouTube in the Edge and it doesn't even use 3%~4% of the GPU where chrome use 40% ~ 43% with the same YouTube Video.

Link to my facebook post : https://www.facebook.com/groups/278429872515165/?post_id=1121318734892937

 

@OddGreyFox211 @Eric-PC-Novice

Have you thought to try Firefox?