Random Black Screen and Reboot

ColePC · May 21, 2020

Hello,

been having issue with PC where it seems to freeze/black screen and reboot at random. It happens with varying consistency while streaming/gaming, although it has happened while simply browsing YouTube. Normally the screen will freeze seconds before the screen goes black/my second monitor screen goes green. I got a BSOD just yesterday for the first time, i cannot remember the error but i believe it was "thread exception not handled". This was my first PC build on my own so I am quite new to this.

Reports/Dump Files

https://drive.google.com/open?id=1b4Je5-r2x4t4UaVr_u_h6TM5BM96MD6f

BIOS Version - American Megatrends Inc. 3.50, 11/7/2019
OS - Windows 10
x64
What OS was originaly installed on the system? - Windows 10
Full retail version
Age of system (hardware) - 1 month
Age of OS - 1 month
AMD Ryzen 7 3700X 8-Core/16 Thread 7nm
Powercolor Red Devil RX 5700 XT 8GB GDDR6
MSI B450 Tomahawk MAX
GIGABYTE B700H 700w
Desktop

Hopefully that's all the info you need,

Thanks You!

zassou · May 22, 2020

have u overclocked? if so, revert to stock and keep using as normal. if problem persists, check psu.

ColePC · July 3, 2020

On 5/22/2020 at 12:03 PM, zassou said:

have u overclocked? if so, revert to stock and keep using as normal. if problem persists, check psu.

No i have not overclocked any of the components on the pc.

TekSupport · July 3, 2020

18 minutes ago, ColePC said:

No i have not overclocked any of the components on the pc.

Just to point out, when you reply to a message on the post its bumps it to the top of the list, no need to create a repost.

Anyway on to the issue.

Are you on the latest update on windows 10? if not update.

Have you installed the graphics drivers, or are you on the latest graphics drivers? If not make sure your on the latest drivers. (what version are you on at the moment)

Also check and update motherboard drivers.