Help for a friend, PC won't boot with m2 ssd installed

[mello4evr]

Hey LTT community,

 

My friend recently built his first PC, and he is having issues with the m2 ssd. 

 

Here is his build:

PCPartPicker Part List

Type	Item	Price
CPU	AMD Ryzen 7 3700X 3.6 GHz 8-Core Processor	$290.99 @ Amazon
Motherboard	Asus PRIME X570-PRO ATX AM4 Motherboard	$241.99 @ B&H
Memory	Corsair Vengeance LPX 16 GB (2 x 8 GB) DDR4-3200 Memory	$85.99 @ Amazon
Storage	Western Digital Blue SN550 1 TB M.2-2280 NVME Solid State Drive	$119.99 @ Newegg
Video Card	Gigabyte GeForce RTX 2070 SUPER 8 GB Gaming OC 3X Video Card
Case	NZXT H510 ATX Mid Tower Case	$69.98 @ Amazon
Power Supply	Phanteks AMP 650 W 80+ Gold Certified Fully Modular ATX Power Supply
	Prices include shipping, taxes, rebates, and discounts
	Total	$808.94
	Generated by PCPartPicker 2020-04-13 21:18 EDT-0400

 

 

He was stuck at the ASUS splash screen (press f2 or Del to enter BIOS)  and unable to get to BIOS. After isolating each component it was determined that the m2 ssd was the source of the problem.

 

PC would post and get to BIOS if ssd was removed, and could even start the Windows 10 install process with a boot drive. 

 

Is this the result of a faulty ssd? Compatibility problems? 

 

For reference, he made a reddit post yesterday with some additional detail: https://www.reddit.com/r/buildapc/comments/fzi11v/help_green_light_on_motherboard_no_boot/

[bmx6454]

most motherboards have it so that if you are using m.2 slot 1 or 2, certain sata ports can't be used, and vice versa. did you check the motherboards manual and see if there is any conflict there?

[mello4evr]

No SATA ports are being used, the m2 SSD is the only installed drive.

[bmx6454]

1 minute ago, mello4evr said:

No SATA ports are being used, the m2 SSD is the only installed drive.

i did a little digging, and found someone with a similar pc build, and exact same ssd. what supposedly fixed the issue for them was a bios update, i would likely try that next

 

[mello4evr]

would you mind linking that thread?

[bmx6454]

3 minutes ago, mello4evr said:

would you mind linking that thread?

 

like i said, similar build, not identical. but i found alot of people with this issue with the wd's, and bios update, and messing with the csm setting seemed to do it.

[mello4evr]

That was it, thanks so much!