ASUS 1080ti warranty

[Leo_The_Maori]

13 minutes ago, toasty99 said:

"Little choosey begger" is a perfectly good description of this. Asus spends money to have the staff and operations to sell cards in Australia. Their prices are a bit higher because of those overhead costs in the region. This guy goes and buys a US card to avoid paying the Australian price increase. Then wants the Australian branch of ASUS to honor the warranty for the card he bought through a US import to avoid the extra price increase ASUS's Australian branch places on their products to operate in Australia. 

 

You didn't wanna support ASUS Australia now you are out of luck unless you wanna play by ASUS US rules. 

 

Amazon only is responsible for the card arriving in working condition, which they did so no way to blame them. 

 

Might wanna call ASUS US up on their offer of letting you ship it to a friend and having them warranty it in the states cause that's your only good option besides fixing it yourself or selling it for parts. 

And no, Amazon should be held liable under Australian law. That is what the law says. RESELLERS OR MANUFACTURERS bear the cost of honouring the Australian Consumer Law guarantees.

[toasty99]

5 minutes ago, Leo_The_Maori said:

And no, Amazon should be held liable under Australian law. That is what the law says. RESELLERS OR MANUFACTURERS bear the cost of honouring the Australian Consumer Law guarantees.

No it doesn't. "Parallel improrts". 

 

https://www.accc.gov.au/consumers/sales-delivery/buying-parallel-imports

 

Amazon is responsible for that card arriving to your door undamaged and working. If they fail to do that they are required to solve that issue. They ARE NOT required to honor the warranty. No one is. Not ASUS US (unless the card is shipped from a US address), ASUS Australia, or Amazon. 

 

There is no warranty on parallel imports according to the Australian Consumer Protection act. It's that simple. You're out of luck.

 

It's even spelled out in basic layman's terms so simple as an American college student with limited legal knowledge I can easily read and understand what this law does and doesn't apply to. 

 

 

[FlappyBoobs]

10 minutes ago, Leo_The_Maori said:

They are, though. Aren't you reading the Australian Consumer Law? Why are you trying so hard to suck up to Asus? Lol

Like I've said, you have bypassed Australian consumer law because you were not an Australian consumer. It simply doesn't apply because you did a grey import (also called parallel import). As you are now starting to get a little hostial I am done trying to explain it to you. 

 

Good luck with your law degree. 

 

[Leo_The_Maori]

11 minutes ago, toasty99 said:

No it doesn't. "Parallel improrts". 

 

https://www.accc.gov.au/consumers/sales-delivery/buying-parallel-imports

 

Amazon is responsible for that card arriving to your door undamaged and working. If they fail to do that they are required to solve that issue. They ARE NOT required to honor the warranty. No one is. Not ASUS US (unless the card is shipped from a US address), ASUS Australia, or Amazon. 

 

There is no warranty on parallel imports according to the Australian Consumer Protection act. It's that simple. You're out of luck.

 

 

Actually,

 

Your rights when buying parallel imports

While you have the same consumer rights when you buy parallel imports as you do with any other goods, it may be more difficult to obtain a remedy if something goes wrong with a parallel import.

Consumer guarantees

• Goods come with a number of guarantees under the Australian Consumer Law, known as consumer guarantees. If your good is faulty or does not do what you asked for you may be entitled to a remedy which includes a right to a repair, replacement or refund.
• The seller who you bought the good from will be responsible for providing you with a remedy under the consumer guarantees.
• The seller cannot refuse to help you or ask you to contact the local manufacturer.
• If the seller is based overseas, there may be practical and legal difficulties in enforcing your consumer guarantee rights against an overseas business.

 

That's from the link you just sent me - so Amazon would be liable if this can be considered a parallel import - however!

 

Most manufacturers allow businesses to distribute and sell their products in particular countries, including Australia. However, sometimes a business will sell genuine products which have been bought into Australia without the specific permission of the manufacturer. That's called a parallel import. Parallel imports include many different products such as groceries, alcohol, personal care products and electronics. They can be sold online or in-store.

Some indicators that a product may be a parallel import include:

• the product is a genuine one made overseas, but you can’t identify any relationship or association between the seller and the manufacturer
• the purchase price is cheaper than you would ordinarily expect to pay for the product in Australia
• the product is not otherwise available in the Australian market
• the product is refurbished rather than brand new

 

1. There is a relationship as ASUS Support comments on the page selling the product on Amazon.

2. The product was cheaper, so that's 1 in favour of parallel imports.

3. The product was widely available on the Australian market.

4. The product was brand new, and not refurbished.

[Leo_The_Maori]

4 minutes ago, FlappyBoobs said:

Like I've said, you have bypassed Australian consumer law because you were not an Australian consumer. It simply doesn't apply because you did a grey import (also called parallel import). As you are now starting to get a little hostial I am done trying to explain it to you. 

 

Good luck with your law degree. 

 

Consumer guarantees

• Goods come with a number of guarantees under the Australian Consumer Law, known as consumer guarantees. If your good is faulty or does not do what you asked for you may be entitled to a remedy which includes a right to a repair, replacement or refund.
• The seller who you bought the good from will be responsible for providing you with a remedy under the consumer guarantees.
• The seller cannot refuse to help you or ask you to contact the local manufacturer.
• If the seller is based overseas, there may be practical and legal difficulties in enforcing your consumer guarantee rights against an overseas business.

This applies to parallel or 'grey' imports as you call them.

[toasty99]

5 minutes ago, Leo_The_Maori said:

Consumer guarantees

• Goods come with a number of guarantees under the Australian Consumer Law, known as consumer guarantees. If your good is faulty or does not do what you asked for you may be entitled to a remedy which includes a right to a repair, replacement or refund.
• The seller who you bought the good from will be responsible for providing you with a remedy under the consumer guarantees.
• The seller cannot refuse to help you or ask you to contact the local manufacturer.
• If the seller is based overseas, there may be practical and legal difficulties in enforcing your consumer guarantee rights against an overseas business.

This applies to parallel or 'grey' imports as you call them.

Local manufacturers and warranties

• If the product comes with a manufacturer’s warranty - that warranty may not apply in Australia, or depending on the terms and conditions may not apply to products sold as parallel imports.
• Although your products may carry a particular or popular brand name - if it is sold to you as a parallel import, the local manufacturer is not required to help you if the product develops a fault. You need to contact the seller.
• You may not be able to get assistance such as product/technical support or repair/spare part facilities from the local manufacturer or their representative. For example, the software of your product may not be suited for the Australian market. You need to contact the seller.

 

 

[Leo_The_Maori]

2 minutes ago, toasty99 said:

Local manufacturers and warranties

• If the product comes with a manufacturer’s warranty - that warranty may not apply in Australia, or depending on the terms and conditions may not apply to products sold as parallel imports.
• Although your products may carry a particular or popular brand name - if it is sold to you as a parallel import, the local manufacturer is not required to help you if the product develops a fault. You need to contact the seller.
• You may not be able to get assistance such as product/technical support or repair/spare part facilities from the local manufacturer or their representative. For example, the software of your product may not be suited for the Australian market. You need to contact the seller.

 

 

and that would be true if ASUS didn't have an explicit statement that says that they will comply with Australian Consumer Laws.

[toasty99]

10. Warranty and Support
This Warranty applies in the country of purchase.
You acknowledge that in this warranty: 
•     Service procedures may vary by country.
•     Some service and/or spare parts may not be available in all countries.
•     Some countries may have fees and restrictions that apply at the time of service,
please visit the ASUS Support site at http://www.asus.com/support for more 
details.
•     Certain countries may require additional documentation,such as proof of
purchase or proof of proper importation, prior to performing Warranty and 
Support, please visit the ASUS Support site at http://www.asus.com/support for 
more details.
To enjoy comprehensive warranty service, visit ASUS Service Center website at 
http:/ www.asus.com/support/contact-ASUS for detailed locations.
ASUS reserves the right to interpret the provisions in this ASUS Warranty Information. 
The information in this warranty card may change without prior notice. Please visit the 
ASUS Support site at http://www.asus.com/support for current and complete ASUS 
warranty information.

 

Australia statement notice
From 1 January 2012updated warranties apply to all ASUS products, consistent with the Australian Consumer Law. For the latest product warranty details please visit http://www.asus.com/support/Search/Warranty/ Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

[toasty99]

"This Warranty applies in the country of purchase"

 

Local manufacturers and warranties

• If the product comes with a manufacturer’s warranty - that warranty may not apply in Australia, or depending on the terms and conditions may not apply to products sold as parallel imports.
• Although your products may carry a particular or popular brand name - if it is sold to you as a parallel import, the local manufacturer is not required to help you if the product develops a fault. You need to contact the seller.

 

It's really that simple. ASUS is meeting the Australian Consumer Protection Act with their warranty only applying in the country of purchase. 

 

Amazon is only liable for the product arriving in working condition not for any warranty. 

 

ASUS US is only liable in the US. 

 

ASUS Australia isn't liable at all.

 

 

[mac_angel]

I haven't read through all the posts, just the first couple.
First off, I feel for you. Asus support is horrible. And I hate to break this to you, but it's also outsourced. You aren't reaching anyone actually from Asus. So not only are they really stupid (believe me, I have dozens of emails and recorded phone conversations to back up my claim), but also very limited in being able to do anything remotely proper.

[LOST TALE]

See how much you can sue them for (all damages you can claim).

You can beat them in court or seek a tribunal froma  consume rproteciton or some bs in your country.

 

edit: nvm

On 4/11/2020 at 8:01 AM, toasty99 said:

"This Warranty applies in the country of purchase"

 

Local manufacturers and warranties

• If the product comes with a manufacturer’s warranty - that warranty may not apply in Australia, or depending on the terms and conditions may not apply to products sold as parallel imports.
• Although your products may carry a particular or popular brand name - if it is sold to you as a parallel import, the local manufacturer is not required to help you if the product develops a fault. You need to contact the seller.

 

It's really that simple. ASUS is meeting the Australian Consumer Protection Act with their warranty only applying in the country of purchase. 

 

Amazon is only liable for the product arriving in working condition not for any warranty. 

 

ASUS US is only liable in the US. 

 

ASUS Australia isn't liable at all.