PIA help

[kmatt]

Hello! i tried installing PIA tonight and even though i am getting a green connection confirmation there is almost always no VPN IP address and i am not able to connect to any sites. I have tried reinstalling the PIA application, and also tried changing the Port as well as the Connection Type. i got on the PIA help chat and the agent had me reinstall PIA again and also try to change the ports again. occasionaly i will be able to get a connection but that has only happened twice in the few hours ive been messing around with this. I also turned off my firewall settings on both my router and windows defender in an attempt to get things to work. as they did not really help anything i have turned them back up. im wondering if there is something small that i am missing as i am fairly new to working with networking things. I live in the US and have comcast internet and looking on their site it said they do not restrict VPN usage.  any help i can get from this community would be greatly appreciated in this matter.

[Pa1yn]

Don't show this to @LinusTech, if you don't want a sponsored message about pia

[kmatt]

i mean i got it because they said they liked it. im just kinda new to this particular part of the pc space, dont know how to configure stuff the right way