Laptop Bluetooth issue! Need Help!

[WeTheVirus]

Howdy

 

So, a little backstory, bought an Alienware M15 in august, everything was good, downclocked the CPU to keep from overheating, other than that, working solid. Recently my media PC finally bit it and I started using the laptop as my living room PC. That's when I noticed the issue with the bluetooth.  4' max distance before connectivity would drop off, input lag, disconnects, audio stutter.  Bluetooth is reduced by 75% of its range with the lid shut! After 2 wireless card replacements, it still does it. Every possible software issue has been explored, I've been using numerous different mice, keyboards, controllers, headsets, to rule out hardware.  The issue exists only when the lid is shut.  Dell claims it is by design, but I just don't buy it.  Why would you send 2 replacement wireless cards if it was "by design". The excuse is that the antenna is located in the LCD assembly, which I noticed when the card was being replaced. I've owned many a laptop and none else have had this issue in the past.  Any feedback, advice, anything would be greatly appreciated.  Me and my boy have the entire lego starwars collection to burn through, and there is no logical place to keep the laptop wide open while we play. I realize it's kind of nitpicky, but for the cost of the thing, I expect better of the design quality. Has anyone else had this issue? Could it really be the orientation of the antenna? Any Idea how I could seek to resolve this?

[Kilrah]

Yep, the antenna placement explanation is likely correct. They'd logically place them facing the user when the screen is open since having the best reception towards the user is what you want for a laptop. But then when closed the antennas are trapped between metal on both sides...

You might be able to leave the screen slightly open and that be enough...