Random BSOD on newly built computer

[CageyDino]

System Specs

OS - x64 Windows 10

This is a new computer, it did not have an old OS

I downloaded Win 10 from the Microsoft website

System age - oldest peice of hardware is from 2017. Although I have a 2nd drive that is just for my documents and games. It is a lot older than 3 years.

Age of OS - 2 months. I have not reinstalled the OS. Although I have planned to do so.

CPU - AMD Ryzen 5 2600

GPU - Powercolor (even though it is an AMD Model) RX 580 8GB

Motherboard - Gigabyte B450M DS3H

Powersuply - Thermaltake Smartseries 500W 80 Plus

System Manufacturer - Me

This is a Desktop

 

Other Specs not listed

Ram:Silicon Power 3200 8x2 GB

SSD (main boot drive): Kingston A400

HDD (for documents and games only, not programs): Western Digital WD20EURS-73TLHY0 2TB

 

Other information

The system crashes mostly when I play Bluestacks (Andriod Emulator). Though it does the same when I use Photoshop, Premiere Pro, or Chrome. It should be noted that only my games are installed on the 2nd drive, not the programs. I used "BlueScreenView" to see what is causing the BSODs. It turns out the cause is "ntoskrnl.exe." There are other times when the computer freezes, and there is a black screen. The fans are still running, but it is just a black screen.

 

Atached will be all the files that will be needed to diagnose (Link as well). If any other information is needed, just ask. 

 

If you do decide to reply, and I don't answer back, then thank you for trying to help.

2-22-20_BSOD_to_LTT_Forums.zip

[TheBean]

does anything happen if the 2nd drive is not installed? 

try and run a check to see if there are any bad sectors on the hdd. 

run windows updates (include the other software check in the settings for the updates)

windows memory diagnostics?

run "sfc /scannow" in cmd with admin privilege

 

ntoskrnl.exe seems like a windows system file. it could just be a corrupt install. 

[CageyDino]

I have not thought of removing the second drive. Just thought because it has my documents and some games it would not be a problem. But I will definately do it.

 

I opened Disk Management and I don't think there are any bad sectors. But correct me if I am worng.

 

 

I checked Windows Update, and there are no new updates, and I installed the newest versions of all my programs..

 

And these are the results of "sfc /scannow":

 

I am yet to run the memory diagnostic. Will update when done with it.

[CageyDino]

11 hours ago, Saksham said:

does anything happen if the 2nd drive is not installed? 

try and run a check to see if there are any bad sectors on the hdd. 

run windows updates (include the other software check in the settings for the updates)

windows memory diagnostics?

run "sfc /scannow" in cmd with admin privilege

 

ntoskrnl.exe seems like a windows system file. it could just be a corrupt install. 

These are the results of the Memory Diagnostic:

The log file didn't show up when I logged in, so I went into Event Viewer.

[Kazlehoff]

Check out how to make a USB with Memtest86 on it, and how to run it. could be bad ram. run them together, and then individually, as paired ram changes the memory addresses.

[TheBean]

you might just have to try a fresh install. I cant figure out the problem. 

[CageyDino]

On 2/22/2020 at 11:57 AM, Saksham said:

does anything happen if the 2nd drive is not installed? 

try and run a check to see if there are any bad sectors on the hdd. 

run windows updates (include the other software check in the settings for the updates)

windows memory diagnostics?

run "sfc /scannow" in cmd with admin privilege

 

ntoskrnl.exe seems like a windows system file. it could just be a corrupt install. 

Ran my computer today only with the boot drive. The PC crashed while running Chrome. I read some other threads and it looks like a lot of other people are recently having the same problem. And the only thing that is the same for all of us is the F50 bios from Gigabyte. Probably will go back a few versions before fresh installing.

[CageyDino]

16 hours ago, Kazlehoff said:

Check out how to make a USB with Memtest86 on it, and how to run it. could be bad ram. run them together, and then individually, as paired ram changes the memory addresses.

Will do

[CageyDino]

On 2/23/2020 at 3:22 AM, Kazlehoff said:

Check out how to make a USB with Memtest86 on it, and how to run it. could be bad ram. run them together, and then individually, as paired ram changes the memory addresses.

Ran the test today, and there were no errors. Here are the results:

https://drive.google.com/file/d/14lo7PXrgSPlPcgU5XFe1RXl4W_TViw4S/view?usp=sharing

 

Sorry for the image quality

[CageyDino]

On 2/23/2020 at 3:22 AM, Kazlehoff said:

Check out how to make a USB with Memtest86 on it, and how to run it. could be bad ram. run them together, and then individually, as paired ram changes the memory addresses.

 

On 2/23/2020 at 7:45 PM, Saksham said:

you might just have to try a fresh install. I cant figure out the problem. 

Ran some benchmarks on the SSD using HDTune, and these are the results:

HD Tune:         KINGSTON SA400S3 Health

ID                               Current  Worst    ThresholdData     Status   
(01) Raw Read Error Rate         0        100      0        0        Ok       
(09) Power On Hours Count        100      100      0        605      Ok       
(0C) Power Cycle Count           100      100      0        340      Ok       
(94) (unknown attribute)         100      100      0        0        Ok       
(95) (unknown attribute)         100      100      0        0        Ok       
(A7) (unknown attribute)         100      100      0        0        Ok       
(A8) (unknown attribute)         100      100      0        0        Ok       
(A9) (unknown attribute)         100      100      0        11       Ok       
(AA) (unknown attribute)         100      100      10       8        Ok       
(AC) (unknown attribute)         100      100      0        0        Ok       
(AD) (unknown attribute)         100      100      0        1310771  Ok       
(B5) (unknown attribute)         100      100      0        0        Ok       
(B6) (unknown attribute)         100      100      0        0        Ok       
(BB) (unknown attribute)         100      100      0        0        Ok       
(C0) Power Off Retract Count     100      100      0        52       Ok       
(C2) Temperature                 70       42       0        1245214  Ok       
(C4) Reallocated Event Count     100      100      0        0        Ok       
(C7) Ultra DMA CRC Error Count   100      100      0        0        Ok       
(DA) (unknown attribute)         100      100      0        0        Ok       
(E7) Temperature                 98       98       0        98       Ok       
(E9) (unknown attribute)         100      100      0        1669     Ok       
(F1) (unknown attribute)         100      100      0        1237     Ok       
(F2) (unknown attribute)         100      100      0        1280     Ok       
(F4) (unknown attribute)         100      100      0        20       Ok       
(F5) (unknown attribute)         100      100      0        51       Ok       
(F6) (unknown attribute)         100      100      0        80088    Ok       

Power On Time         : 605
Health Status         : Ok
 

 

The RAM and has already been tested, I uninstalled the GPU drivers, and reinstalled, did all windows updates, and uninstalled all unnecessary programs.

I am yet to get a BSoD.

[CageyDino]

Got 3 BSoDs since last comment. Will I have to reinstall Windows?

[Robchil]

if you boot with the install usb and troubleshoot, go into dos prompt, and run the command sfc /scannow it should scan for corrupt files and replace these.