troubleshooting Incorrect RAM Speeds

[Ignifyre]

I have two TEAMGROUP T-Force Xcalibur RGB DDR4 16GB (2x8GB) 3600MHz cards. The motherboard is a ROG Strix X570-E Gaming, so it should be compatible.

 

 

I followed all the advice on changing the profile to "XMP" in the bios, which is D.C.O.P. in my case. It detected the correct amount (3597 I believe?). However, when I check Task Manager I get 2400, which if it's supposed to show half like I've read at a ton of other places, it should display something around 1800? When I check CPU-Z, it does display half at around 1199.7... But this would be correct if I had DDR4 2400MHz cards. I'm confused on why the bios and these tools won't show the correct amounts. Any ideas? I'm kind of stumped right now.

 

[minibois]

On some boards after you applied a XMP/DOCP preset, you have to save an exit and then not touch the keyboard for a bit, so it can reboot (multiple times) to 'train' the memory.

Have you done something like that after applying the DOCP preset? What does the motherboard BIOS say for memory speed?

[Ignifyre]

8 minutes ago, minibois said:

On some boards after you applied a XMP/DOCP preset, you have to save an exit and then not touch the keyboard for a bit, so it can reboot (multiple times) to 'train' the memory.

Have you done something like that after applying the DOCP preset? What does the motherboard BIOS say for memory speed?

It has gone through several reboots and then it tells me I need to run the setup again. I was wondering what that was lol.

[minibois]

2 minutes ago, Ignifyre said:

It has gone through several reboots and then it tells me I need to run the setup again. I was wondering what that was lol.

Sounds like the motherboard can't handle this memory at that speed and thus 'fails' the memory setup.

I would try another DOCP preset and if that fails just manually set the speeds up. Usually 1.35v with the manufacturer's rated latencies works fine.

 

Or you can try a 3200Mhz DOCP preset to see if the board can handle the memory at least at some speed

[Ignifyre]

5 minutes ago, minibois said:

Sounds like the motherboard can't handle this memory at that speed and thus 'fails' the memory setup.

I would try another DOCP preset and if that fails just manually set the speeds up. Usually 1.35v with the manufacturer's rated latencies works fine.

 

Or you can try a 3200Mhz DOCP preset to see if the board can handle the memory at least at some speed

The correct amount is detected though? And I already tried setting it to 1.35v.

[minibois]

1 minute ago, Ignifyre said:

The correct amount is detected though? And I already tried setting it to 1.35v.

Correct amount like speed or capacity..?

Because if CPU-Z/Task Manager shows 2400Mhz (or MT/s, however you want to look at it), the motherboard clearly has not set up the right speed

[Ignifyre]

3 hours ago, minibois said:

Correct amount like speed or capacity..?

Because if CPU-Z/Task Manager shows 2400Mhz (or MT/s, however you want to look at it), the motherboard clearly has not set up the right speed

Dang, I'm afraid you're right; I just changed the DDRAM to a frequency of 3200 MHz and that works. Well good enough for now I guess. Thanks for being my rubber ducky.

[Ignifyre]

Just updating, I have been trying to fix some crash fixes and while in the midst of that, the DOCP settings finally detected the 3600 MHz and the computer is using the full RAM speed. I've tested the RAM in several slots, ran memory checker, did memtest, etc. I'm not sure why it's suddenly working now though... If I had to guess, I set a consistent voltage for the RAM and the CPU. This may have helped the bios find the correct speeds since now something in the system decided everything is now compatible.