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New Headset. Sound crashes, screen freezes momentarily.

As the title suggests, when I'm playing Apex using my new headset, Creative H6, sound distorts, then crashes, screen freezes and when the screen is back I have no sound.

I have the latest headset/motherboard drivers installed, firmware also.

 

It doesn't seem to happen when watching Youtube for example. Also this did not  happen with my previous headset, also from Creative. I did not uninstall the previous headsets drivers, but I don't think that matters.

 

I'm suspecting a driver conflict maybe?

 

Windows 10 64bit.

Chasis: Lian Li O11 Dynamic Evo || PSU: Seasonic PX 650 || Mobo: MSI Z690 Pro A || CPU: Intel i5 12600K || CPU Cooler: Lian Li Galahad AIO 240 || RAM: G.Skill Ripjaws V 32GB @3200 || GPU: AORUS 4070 ti Elite || Boot Drive: Samsung 850 EVO 250GB || Secondary Drive: Crucial MX300 525GB || HDD: WD Caviar Blue 1TB || Intake Fans: 3x Lian Li UniFan SL120 || Exhaust Fans: 2x Lian Li UniFan SL120 || Mouse: Logitech G Pro Wireless || Keyboard: Das Keyboard 4Q with Cherry MX Browns || Monitor: Acer Predator IPS 165Hz GSync

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I've never used it, but from an IRL friend......... USB audio and windows doesn't play well together.  I do have a dac and that works well so I can't give a definitive answer but I do know that one of the weakest points of M$ as an interface system is the audio.

 

I would do what you eluded to and uninstall and reinstall.

Open-Back - Sennheiser 6xx - Focal Elex - Phillips Fidelio X3 - Harmonicdyne Zeus -  Beyerdynamic DT1990 - *HiFi-man HE400i (2017) - *Phillips shp9500 - *SoundMAGIC HP200

Semi-Open - Beyerdynamic DT880-600 - Fostex T50RP - *AKG K240 studio

Closed-Back - Rode NTH-100 - Meze 99 Neo - AKG K361-BT - Blue Microphones Lola - *Beyerdynamic DT770-80 - *Meze 99 Noir - *Blon BL-B60 *Hifiman R7dx

On-Ear - Koss KPH30iCL Grado - Koss KPH30iCL Yaxi - Koss KPH40 Yaxi

IEM - Tin HiFi T2 - MoonDrop Quarks - Tangzu Wan'er S.G - Moondrop Chu - QKZ x HBB - 7HZ Salnotes Zero

Headset Turtle Beach Stealth 700 V2 + xbox adapter - *Sennheiser Game One - *Razer Kraken Pro V2

DAC S.M.S.L SU-9

Class-D dac/amp Topping DX7 - Schiit Fulla E - Fosi Q4 - *Sybasonic SD-DAC63116

Class-D amp Topping A70

Class-A amp Emotiva A-100 - Xduoo MT-602 (hybrid tube)

Pure Tube amp Darkvoice 336SE - Little dot MKII - Nobsound Little Bear P7

Audio Interface Rode AI-1

Portable Amp Xduoo XP2-pro - *Truthear SHIO - *Fiio BTR3K BTR3Kpro 

Mic Rode NT1 - *Antlion Mod Mic - *Neego Boom Mic - *Vmoda Boom Mic

Pads ZMF - Dekoni - Brainwavz - Shure - Yaxi - Grado - Wicked Cushions

Cables Hart Audio Cables - Periapt Audio Cables

Speakers Kef Q950 - Micca RB42 - Jamo S803 - Crown XLi1500 (power amp class A)

 

*given as gift or out of commission

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6 hours ago, Psittac said:

I would do what you eluded to and uninstall and reinstall.

Hello. You mean uninstall and reinstall the headset?

Chasis: Lian Li O11 Dynamic Evo || PSU: Seasonic PX 650 || Mobo: MSI Z690 Pro A || CPU: Intel i5 12600K || CPU Cooler: Lian Li Galahad AIO 240 || RAM: G.Skill Ripjaws V 32GB @3200 || GPU: AORUS 4070 ti Elite || Boot Drive: Samsung 850 EVO 250GB || Secondary Drive: Crucial MX300 525GB || HDD: WD Caviar Blue 1TB || Intake Fans: 3x Lian Li UniFan SL120 || Exhaust Fans: 2x Lian Li UniFan SL120 || Mouse: Logitech G Pro Wireless || Keyboard: Das Keyboard 4Q with Cherry MX Browns || Monitor: Acer Predator IPS 165Hz GSync

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4 hours ago, hiimFred said:

Hello. You mean uninstall and reinstall the headset?

Yes, headset drivers and any software related

Open-Back - Sennheiser 6xx - Focal Elex - Phillips Fidelio X3 - Harmonicdyne Zeus -  Beyerdynamic DT1990 - *HiFi-man HE400i (2017) - *Phillips shp9500 - *SoundMAGIC HP200

Semi-Open - Beyerdynamic DT880-600 - Fostex T50RP - *AKG K240 studio

Closed-Back - Rode NTH-100 - Meze 99 Neo - AKG K361-BT - Blue Microphones Lola - *Beyerdynamic DT770-80 - *Meze 99 Noir - *Blon BL-B60 *Hifiman R7dx

On-Ear - Koss KPH30iCL Grado - Koss KPH30iCL Yaxi - Koss KPH40 Yaxi

IEM - Tin HiFi T2 - MoonDrop Quarks - Tangzu Wan'er S.G - Moondrop Chu - QKZ x HBB - 7HZ Salnotes Zero

Headset Turtle Beach Stealth 700 V2 + xbox adapter - *Sennheiser Game One - *Razer Kraken Pro V2

DAC S.M.S.L SU-9

Class-D dac/amp Topping DX7 - Schiit Fulla E - Fosi Q4 - *Sybasonic SD-DAC63116

Class-D amp Topping A70

Class-A amp Emotiva A-100 - Xduoo MT-602 (hybrid tube)

Pure Tube amp Darkvoice 336SE - Little dot MKII - Nobsound Little Bear P7

Audio Interface Rode AI-1

Portable Amp Xduoo XP2-pro - *Truthear SHIO - *Fiio BTR3K BTR3Kpro 

Mic Rode NT1 - *Antlion Mod Mic - *Neego Boom Mic - *Vmoda Boom Mic

Pads ZMF - Dekoni - Brainwavz - Shure - Yaxi - Grado - Wicked Cushions

Cables Hart Audio Cables - Periapt Audio Cables

Speakers Kef Q950 - Micca RB42 - Jamo S803 - Crown XLi1500 (power amp class A)

 

*given as gift or out of commission

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@Psittac Ok, I will give it a shot because it's really frustrating.

Chasis: Lian Li O11 Dynamic Evo || PSU: Seasonic PX 650 || Mobo: MSI Z690 Pro A || CPU: Intel i5 12600K || CPU Cooler: Lian Li Galahad AIO 240 || RAM: G.Skill Ripjaws V 32GB @3200 || GPU: AORUS 4070 ti Elite || Boot Drive: Samsung 850 EVO 250GB || Secondary Drive: Crucial MX300 525GB || HDD: WD Caviar Blue 1TB || Intake Fans: 3x Lian Li UniFan SL120 || Exhaust Fans: 2x Lian Li UniFan SL120 || Mouse: Logitech G Pro Wireless || Keyboard: Das Keyboard 4Q with Cherry MX Browns || Monitor: Acer Predator IPS 165Hz GSync

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On 12/23/2019 at 9:16 AM, hiimFred said:

@Psittac Ok, I will give it a shot because it's really frustrating.

result's?

Open-Back - Sennheiser 6xx - Focal Elex - Phillips Fidelio X3 - Harmonicdyne Zeus -  Beyerdynamic DT1990 - *HiFi-man HE400i (2017) - *Phillips shp9500 - *SoundMAGIC HP200

Semi-Open - Beyerdynamic DT880-600 - Fostex T50RP - *AKG K240 studio

Closed-Back - Rode NTH-100 - Meze 99 Neo - AKG K361-BT - Blue Microphones Lola - *Beyerdynamic DT770-80 - *Meze 99 Noir - *Blon BL-B60 *Hifiman R7dx

On-Ear - Koss KPH30iCL Grado - Koss KPH30iCL Yaxi - Koss KPH40 Yaxi

IEM - Tin HiFi T2 - MoonDrop Quarks - Tangzu Wan'er S.G - Moondrop Chu - QKZ x HBB - 7HZ Salnotes Zero

Headset Turtle Beach Stealth 700 V2 + xbox adapter - *Sennheiser Game One - *Razer Kraken Pro V2

DAC S.M.S.L SU-9

Class-D dac/amp Topping DX7 - Schiit Fulla E - Fosi Q4 - *Sybasonic SD-DAC63116

Class-D amp Topping A70

Class-A amp Emotiva A-100 - Xduoo MT-602 (hybrid tube)

Pure Tube amp Darkvoice 336SE - Little dot MKII - Nobsound Little Bear P7

Audio Interface Rode AI-1

Portable Amp Xduoo XP2-pro - *Truthear SHIO - *Fiio BTR3K BTR3Kpro 

Mic Rode NT1 - *Antlion Mod Mic - *Neego Boom Mic - *Vmoda Boom Mic

Pads ZMF - Dekoni - Brainwavz - Shure - Yaxi - Grado - Wicked Cushions

Cables Hart Audio Cables - Periapt Audio Cables

Speakers Kef Q950 - Micca RB42 - Jamo S803 - Crown XLi1500 (power amp class A)

 

*given as gift or out of commission

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