phone Phone has issues on WiFi

[BaconLord222]

Hey Guys, I'm having a really bizarre issue with my smartphone...

On WiFi, some of the apps won't load, or are very slow to load content, such as photos and videos in Twitter or logging in on Minecraft Earth. While on Mobile Data, however, this problem completely disappears. I've got no idea why... any suggestions?

 

Phone Model: Samsung Galaxy A50

[Skiiwee29]

sounds like a QOS setting potentially on the wifi router or some type of parental controls. 

[BaconLord222]

5 minutes ago, Skiiwee29 said:

sounds like a QOS setting potentially on the wifi router or some type of parental controls. 

I've just quickly checked my router's settings, and I can't see any setting that could be causing a problem. What should I be looking for specifically in the router's settings?

[ddennis002]

7 minutes ago, BaconLord222 said:

Hey Guys, I'm having a really bizarre issue with my smartphone...

On WiFi, some of the apps won't load, or are very slow to load content, such as photos and videos in Twitter or logging in on Minecraft Earth. While on Mobile Data, however, this problem completely disappears. I've got no idea why... any suggestions?

 

Phone Model: Samsung Galaxy A50

What is your ISP connection type? speed your suppose to be getting? Are you getting said speed. What type of wifi are you connecting to Wireless N, AC? 2.4 or 5Ghz?

Could be dropping packets, poor Wifi config, Phone issue the list goes on to get definitive answer more information is needed.

[BaconLord222]

1 minute ago, ddennis002 said:

What is your ISP connection type? speed your suppose to be getting? Are you getting said speed. What type of wifi are you connecting to Wireless N, AC? 2.4 or 5Ghz?

Could be dropping packets, poor Wifi config, Phone issue the list goes on to get definitive answer more information is needed.

I believe the connection type is a copper wire to somewhere, I might be wrong. The speed I'm supposed to be getting is around 100mbps, and I'm getting that. I'm using Telstra NBN (in Australia) and I'm using 5Ghz to connect.

[ddennis002]

15 minutes ago, BaconLord222 said:

I believe the connection type is a copper wire to somewhere, I might be wrong. The speed I'm supposed to be getting is around 100mbps, and I'm getting that. I'm using Telstra NBN (in Australia) and I'm using 5Ghz to connect.

use fast.com from your phone on wifi and give your download, upload and latency load and unloaded. 

[BaconLord222]

3 minutes ago, ddennis002 said:

use fast.com from your phone on wifi and give your download, upload and latency load and unloaded. 

My Speed is 45mbps (keep in mind, I may be wrong about that 100mbps speed). Latency is 7ms unloaded, 68ms loaded. Upload speed is 14mbps according to fast.com

 

[ddennis002]

1 minute ago, BaconLord222 said:

My Speed is 45mbps (keep in mind, I may be wrong about that 100mbps speed). Latency is 7ms unloaded, 68ms loaded. Upload speed is 14mbps according to fast.com

 

Doesn't look bad, im guessing by the loaded latency your on a DSL type line coaxial usually have a lower loaded latency. 

Do you have a windows machine hooked up that network via wired or wireless? 

[BaconLord222]

Just now, ddennis002 said:

Doesn't look bad, im guessing by the loaded latency your on a DSL type line coaxial usually have a lower loaded latency. 

Do you have a windows machine hooked up that network via wired or wireless? 

I've got my windows desktop, that I'm currently typing on, on the same 5GHz network, and it works fine.  this is how it looks on fast.com

[ddennis002]

2 minutes ago, BaconLord222 said:

I've got my windows desktop, that I'm currently typing on, on the same 5GHz network, and it works fine.  this is how it looks on fast.com

Open a command prompt and run this line, send the results how many received, how many lost and min, max, avg latency

 

ping twitter.com -n 100

 

While that line is running open a second command prompt and run this line, run this trace and copy results or screenshot.

 

tracert twitter.com

 

[BaconLord222]

3 minutes ago, ddennis002 said:

Open a command prompt and run this line, send the results how many received, how many lost and min, max, avg latency

 

ping twitter.com -n 100

 

While that line is running open a second command prompt and run this line, run this trace and copy results or screenshot.

 

tracert twitter.com

 

 

[ddennis002]

1 minute ago, BaconLord222 said:

 

 

Everything looks good on your ISP going out. So the issue most likely lies with the device or router config. With that being said not having the issue using mobile data lets look at your router settings. If you like to PM me to go from here that would probably be faster and easier.

[BaconLord222]

Just now, ddennis002 said:

Everything looks good on your ISP going out. So the issue most likely lies with the device or router config. With that being said not having the issue using mobile data lets look at your router settings. If you like to PM me to go from here that would probably be faster and easier.

One thing that I completely forgot to point out is that, for twitter anyway, if i open a tweet in the app it wont load however if I load it in my phone's browser it loads fine

[BaconLord222]

2 minutes ago, ddennis002 said:

Everything looks good on your ISP going out. So the issue most likely lies with the device or router config. With that being said not having the issue using mobile data lets look at your router settings. If you like to PM me to go from here that would probably be faster and easier.

I'd be happy to continue this in PM's though