Friends PC crashing

[Copey]

Hey guy's,

Around 8 months ago I built my friend a budget gaming rig.

- Ryzen 2200g

- 16gb 2400mhz RAM 

-  RX580 8GB (was gtx 970)

-  B450m motherboard

(All parts were new other than the GPU)

 

Ever since day one he has been complaining about random crashes, not full crashes more like a freeze for around 5 - 10 seconds, this happens during normal day to day tasks but also during gaming. I feel responsible to repair this for him but unsure on where to start, he has had a new GPU since the original build so I'm eliminating that for the time being. 

I have reseated his RAM and still have the same issues.

My next step is to try another RAM stick, then try a full fresh windows install, do you guys have any other ideas? 

Any help would be muchly appreciated

 

[rcmaehl]

• Update BIOS
• Verify RAM is AM4 Certified

[Bombastinator]

Just because the GPU is new doesn’t mean the drivers are.  OEMs often ship drivers that were created when the card design was first announced.  There’s been a lot of movement recently in AMD drivers.

GPU drivers might be worth checking.  I recently discovered that even though I had automatic driver updates they were coming from the OEM not the designer and were still from 2017.

[Copey]

Sorry I forgot to say all drivers are fully up to date, that was the first thing we did.

Also another thing to mention is that I have made another one for Another friend with the exact same specs and that one has ran absolutely flawlessly.

[Copey]

4 hours ago, rcmaehl said:

• Update BIOS
• Verify RAM is AM4 Certified

Have done previously , still same issues.

Thank you for the reply though dude 

[SignalToNoise]

What's being used for the primary/boot drive, SSD or mechanical HDD? I'd check for possible SMART issues with the drive. The other aspects to consider are power related, what wattage of PSU in in use with the system?