Disable Dimm

[Wynnewood]

I am upgrading my motherboard CPU and Memory. I was installing the CPU cooler (Stock AMD) and it hung a little too far over the first dimm slot to put the ram in. So i am not able to boot with my second stick in. Is there a way to disable the 1 dimm in order to have my second stick in and be able to boot with the  16GB instead of just 8? (Don't have a budget currently to get a better cooler) 

 

Config:

ASUS AM4 TUF Gaming X570-Plus ATX Motherboard 

Ryzen 5 3600

Corsair Vengeance LPX 16GB (2x8GB) DDR4 DRAM 3000MHz C15

[Windows7ge]

Normally you want to us the two lighter colored slots before the darker ones. Also this would be the first time I've heard of a stock cooler interfering with RAM slots. Can we get a picture?

[Wynnewood]

I will send a picture when I get on my lunch break. I would have thought that also. I tried using the lighter slots but would not POST unless I used the darker slots.

[Windows7ge]

7 minutes ago, Wynnewood said:

I will send a picture when I get on my lunch break. I would have thought that also. I tried using the lighter slots but would not POST unless I used the darker slots.

Don't forget to quote me or else I won't get a notification.

[Mathieu9836]

Remove your two RAM sticks, reset CMOS, put them in the appropriate slot as per OWNERS MANUAL which is DIMM_A2 and DIMM_B2 (First slot from the right, and 3rd slot from the right).

[Wynnewood]

1 hour ago, Windows7ge said:

Don't forget to quote me or else I won't get a notification.

I don't want to dermal the casing on the cooler because that is what is interfering. I have tried to reset the CMOS and tested the RAM in grey slots (What ASUS says should be the default). The picture with amber light is all that happens with RAM in A_2 and B_2

[Wynnewood]

1 hour ago, Mathieu9836 said:

Remove your two RAM sticks, reset CMOS, put them in the appropriate slot as per OWNERS MANUAL which is DIMM_A2 and DIMM_B2 (First slot from the right, and 3rd slot from the right).

I have tried that and tried only one ram stick in both.

[Windows7ge]

19 minutes ago, Wynnewood said:

I don't want to dermal the casing on the cooler because that is what is interfering. I have tried to reset the CMOS and tested the RAM in grey slots (What ASUS says should be the default). The picture with amber light is all that happens with RAM in A_2 and B_2

With only two sticks you want the use the 1st & 3rd slots (gray). If the system still isn't POSTing the problem likely lies somewhere else. X570 should support Ryzen 3XXX by default so I don't think the issue is BIOS. Do you have other RAM you can try? What was your last motherboard? Was it socket AM4? Might help us verify the CPU is working. Is this PSU known working?

[Wynnewood]

12 minutes ago, Windows7ge said:

With only two sticks you want the use the 1st & 3rd slots (gray). If the system still isn't POSTing the problem likely lies somewhere else. X570 should support Ryzen 3XXX by default so I don't think the issue is BIOS. Do you have other RAM you can try? What was your last motherboard? Was it socket AM4? Might help us verify the CPU is working. Is this PSU known working?

The last system I had was with the AMD FX series and had DDR3 RAM. When I have the computer in the B_1 slot (Test both stick) the system POST's and boots. All components known to work. Used the new build to play games/work/edit yesterday with only one RAM stick.

[Windows7ge]

3 minutes ago, Wynnewood said:

The last system I had was with the AMD FX series and had DDR3 RAM. When I have the computer in the B_1 slot (Test both stick) the system POST's and boots. All components known to work. Used the new build to play games/work/edit yesterday with only one RAM stick.

That could be a bad stick of RAM, a bad slot, or an issue with the CPU memory controller. What happens if you swap the sticks. Does the system POST with either stick installed alone? Either stick in any slot?

[Wynnewood]

System does not POST what so ever in the Grey slots but both RAM sticks work.

[Wynnewood]

4 minutes ago, Windows7ge said:

That could be a bad stick of RAM, a bad slot, or an issue with the CPU memory controller. What happens if you swap the sticks. Does the system POST with either stick installed alone? Either stick in any slot?

System does not POST what so ever in the Grey slots but both RAM sticks work.

[Windows7ge]

1 hour ago, Wynnewood said:

System does not POST what so ever in the Grey slots but both RAM sticks work.

Motherboard may be DOA then.

[Wynnewood]

1 minute ago, Windows7ge said:

Motherboard may be DOA then.

I was afraid of that.

[Pyroelectro]

Did you ever find a solution so that you can still run in dual-channel mode? Did they send you a new one that works? I have the same problem on the same motherboard. Sorry for asking on such an old thread.