Should I return this phone?

[JSind11]

Need some advice...

 

About a month ago I was embroiled in a bitter dispute with Vodafone(UK) to get my upgrade done. Started swimmingly, they agreed to do it early, wave the fee, gave me a good deal etc etc. What then followed was quite literally the worst customer service I have ever experienced. Delays in communication, mis-information and in some cases actually blatantly lied to.

 

In the end it was so bad I asked them to cancel the order, WHICH TOOK A WHOLE WEEK which I thankfully have in writing from them, well sms anyway. So exactly 3 days after cancelling the order, the Pixel I had ordered from them turned up???
(Now subsequently, while I was cancelling this order I actually found a better deal with O2 and had the phone the next Day!)

So I called Vodafone UK, told them they sent me the phone, they asked me if I could take it back to a store , I said only if they paid me to as it was inconvenient. At this point I was also waiting on the compensation they had promised me (£100) at this point. They told me to call the next day to arrange the compensation to be paid, so I did, I discussed the compensation, had it paid into my bank, then mentioned the phone....Now I carefully explained to them the whole situation ( They asked why I was leaving), and I kid you not, the guy on the phone said, "well tbh, unless we send you a returns label or write to you asking you to return it, then I suppose it's yours".

(one thing I need to note is that at one point I had both pixels in my house and mixed the phones up. So accidentally opened vodafone set up etc, I made this explicitly clear to the guy though. to which he replied, "Yeah, I see no reason you can't keep it") 

 

So....do I need to worry about trying to get this back to them? or hold onto it until they decide to contact me?

 

Can't decide, more than happy to keep it, but can not be arsed to deal with them in the future if need be.

 

Thanks anyway.

[tikker]

If you have the call recorded or have it black on white that you can keep it, I guess you could keep it, if you wanted to. Make sure you have proof though, just in case it comes to your word against theirs.

 

If you don't want the chance of them getting back to you about it, I'd return it. A small effort now which may safe you a bigger one in the future.

[TetraSky]

If they are anything like the carriers here.... You're likely going to get an invoice in the mail for the phone sooner or later.
The word of some random dude in customer support isn't gospel as far as these company go, they can make mistake too so even if he said he could keep it, it doesn't mean that the company Vodafone will let you keep it free of charge. If they've paid you compensation(seriously? That'd be wishful thinking here...) to return the phone to one of their location, just do it. Otherwise at that point you're the one not holding your end of the "contract".