FIRST TIME BUILDER AND BLEW UP MY PC

[Dedayog]

1 minute ago, BecauseICanTBH said:

Lol, I contact the CEO whenever possible for literally any problem I have with any product or company. It's always executive level customer support and it's fantastic.

Post a few responses by the CEO's, share with us this amazing customer service you get?

[BecauseICanTBH]

34 minutes ago, jstudrawa said:

Post a few responses by the CEO's, share with us this amazing customer service you get?

 

Dash cam, dented box, Walmart executive support:

Quote

Response email (08/08/2019 06:05 PM)

Hi Andrew,

 

I am reaching out from Walmart.com in regards to the email you sent to Doug McMillon. I am so sorry to hear about the difficulty you have experienced with this order and I’d like to help make this right. 

 

I have reviewed your issue. I have processed an immediate refund, in the amount of $359.75. You don't have to return the DVR. I am reordering the protection plan for the DVR at no cost to you. You will see some activity on your account. When you register the DVR for the protection plan use the most recent plan that was ordered today.

  

The refunds totaling $404.75 will automatically be issued to the original form of payment. The credit should appear on the account from 3 to 5 business days.

 

I attempted to give you a call today, August 8, 2019, at (xxx) xxx-xxxx, but I was unable to reach you. If you could, please contact me so that I can make sure this is an appropriate resolution. I can be reached at xxx-xxx-xxxx, Monday - Friday, 9 a.m. - 4:30 p.m. PST or you can reply to this email.

 

Thank you,

 

XXXXXXXXXXX

Walmart.com

 

Walmart again, not sure what this was about:

Quote

Response email (12/11/2018 06:07 PM)

Hello Andrew,

 

I'm reaching out from Walmart.com in regards to the email you sent to our executives. I'm so sorry to hear about the issues you've experienced with this order, and I'd like to help make this right.

 

As a one time courtesy, I have issued you an eGift Card in the amount of $131.01 for order number 6091857955479. You should be receiving an email confirmation shortly for this gift card.

 

You may receive a brief survey within 24 hours regarding your experience with me today. I would greatly appreciate your feedback. If you have any additional questions regarding this order, please let me know and I'd be happy to help. I can be reached at xxx-xxx-xxxx, Monday-Friday, 9am-4:30pm PST.

 

Hope you have a happy holidays.

 

Sincerely,

 

XXXXXXXXXX

Senior Specialist Executive Escalations

Walmart.com

 

 

Amazon, defective battery charger:

Quote

Hello, This is XXXXXXXXXXX with the Leadership Team in Amazon Customer Service. I'm sorry to hear about the problem you've had with your Optima Digital 400 12V Performance Maintainer and Battery Charger - 150-40000. On this occasion, we don't require you to return the original. You're welcome to keep, donate or dispose of it - whichever option is most appropriate and convenient for you. I've requested a refund for $95.61. You'll see the refund on your credit card statement in the next 3-5 business days. On the date the refund is completed, we'll send you an e-mail confirming the date, amount and payment details. After receiving this confirmation e-mail, you can view the refund details on the Order Summary in Your Account (https://www.amazon.com/your-account). Completed refunds will appear at the bottom of an individual order summary page. I hope this helps. We look forward to seeing you again soon.

We'd appreciate your feedback. Please use the buttons below to vote about your experience today.

Best regards, XXXXXXXXX Amazon.com

 

Wahl, electric hair clipper had rust on blades. Direct ceo response:

Quote

Dear Andrew,

 

I am not sure what is on the blades of your clipper.  I have forwarded your complaint to XXXXXXXXXXX, our service manager in Sterling, Illinois where our US factory is located.  Tammy or someone from her department will follow up with you.

 

We are 100 years old and our manufacturers of out hair cutting products.  My grandfather invented the electromagnetic hair clipper and our family name is on the product.  Sorry for your experience.

 

Greg Wahl

CEO

They upgraded me for free. 

 

Home Depot, 35% spec discrepancy (misadvertisement) on an air purifier:

Quote

Good morning Andrew, 

Thank you for bringing the specifications issue to our attention. We will partner with our vendor and our merchant representative to review the specs. 

We have applied the 35% off you requested and you will see that back in your paypal account within 3-5 business days. 

We are very sorry for the inconvenience this may have caused but are very pleased that you like the unit enough to keep it. 

Regards
XXXXXXXXXX
The Home Depot
Executive Escalation Support, Online Contact Center
Office: XXXXXXXXXXX
Fax: XXXXXXXXXXX

Hours Monday-Friday 7:00 am to 4:00 pm

 

Dell, laptop that I didn't like, past the return window:

Quote

Dear Andrew,

 

This is in reference to the return, UPS will come along with the prepaid label and pick up the package. You don’t have to print any label.

Regarding the re-stocking fee, I have waived it and will see that all the amount gets credited back into your account.

 

 

Thank you.

 

Can't find my other Dell emails from 2016 but their executive CS has hooked me up with replacement parts several times, no questions asked. DeWALT sent me a $300 LDM & laser level kit because a stud finder I bought from them broke - on top of sending me 2 upgraded stud finders. I tested them on myself, naturally, they work. Verizon has helped me immensely over the years and has some of the best executive support I've ever worked with, making some major exceptions to their standard practices that regular CS isn't authorized to.

 

There are countless others. Many of which were resolved over the phone and not email.

 

Last time I RMA'd something it was a Radeon VII to MSI and they kept it for 2 months, made me pay for shipping. Lmao.

 

But no, you go ahead and just RMA stuff and move on with life. Because that's totally better. 

[Mike UK]

Can anyone help and answer the question is this support to look this way. Please see the keys. A friend is looking at it and never saw this before all the 8 pin connectors hes saw have the correct keys. This power supply doesnt seem to have that rm750x

[Mike UK]

11 hours ago, BecauseICanTBH said:

 

Dash cam, dented box, Walmart executive support:

 

Walmart again, not sure what this was about:

 

Amazon, defective battery charger:

 

Wahl, electric hair clipper had rust on blades. Direct ceo response:

They upgraded me for free. 

 

Home Depot, 35% spec discrepancy (misadvertisement) on an air purifier:

 

Dell, laptop that I didn't like, past the return window:

 

Can't find my other Dell emails from 2016 but their executive CS has hooked me up with replacement parts several times, no questions asked. DeWALT sent me a $300 LDM & laser level kit because a stud finder I bought from them broke - on top of sending me 2 upgraded stud finders. I tested them on myself, naturally, they work. Verizon has helped me immensely over the years and has some of the best executive support I've ever worked with, making some major exceptions to their standard practices that regular CS isn't authorized to.

 

There are countless others. Many of which were resolved over the phone and not email.

 

Last time I RMA'd something it was a Radeon VII to MSI and they kept it for 2 months, made me pay for shipping. Lmao.

 

But no, you go ahead and just RMA stuff and move on with life. Because that's totally better. 

Cant see any ASUS details online for any directors sadly.

[BecauseICanTBH]

12 minutes ago, Mike UK said:

Cant see any ASUS details online for any directors sadly.

 

ASUS
Mr Samson Hu	CEO
Email	samson_hu@asus.com
Telephone	+1 510 739 3777

 

Tech companies are hit or miss IME. Worth a shot though, I've never dealt with ASUS. Or bought anything from them, for that matter.

 

[Mike UK]

Thanks

[glenalz81]

4 hours ago, Mike UK said:

Can anyone help and answer the question is this support to look this way.

May find something useful here.

 

https://superuser.com/questions/1344448/8-pin-cpu-power-connector-has-different-form-on-one-end

 

[The Torrent]

21 hours ago, Mike UK said:

Yes as a first time builder I let my son press the power button and it light up for about 3 seconds started smoking then make a small noise and turned off. I feel sick as a dog and have no idea what went wrong other than a photo of what I think is the cause where you can see some burn Mark's. The rest of the pc I cant see any damage but I'm really worried something else could be damaged

looks like poor connections on the mobo. rma the mobo get a new one.

[Dedayog]

15 hours ago, BecauseICanTBH said:

 

Well, outside of the Wahl one really you're looking at basic replies from CS Departments.  Executive Escalations?  Fancy name for standard stuff.

 

I appreciate that you got a lot resolved but damn you have a lot of issues with things.  Sucks, man.

 

 

[BecauseICanTBH]

7 hours ago, jstudrawa said:

Well, outside of the Wahl one really you're looking at basic replies from CS Departments.  Executive Escalations?  Fancy name for standard stuff.

 

I appreciate that you got a lot resolved but damn you have a lot of issues with things.  Sucks, man.

 

 

Well that was a cute way of saying you're jealous.

[Dedayog]

1 hour ago, BecauseICanTBH said:

Well that was a cute way of saying you're jealous.

100% jealous.  I totally wish I had more issues with things I've bought

 

Or rather wished shitholes like EVGA would have resolved them as well as you've had yours resolved

 

 

[Mike UK]