Gpu shuts down when playing particular game(s)

[dave90]

Hi everyone, 

I have bought a Zotac RTX 2080 Super Twin Fan last month. When I tried playing Call of Duty : WW2 it crashes the card. From there I was believing it was a software problem (Drivers or the game itself.). I played different games. I played a hardcore time on a week (40 hours) to FFXV. I had encounter not big problem just a crash like it happens sometime. Then I played Shadow of the tomb raider many hours with no big problem too. I tried again Call of Duty : WW2 and it crashes my video card, my display turns black and I hear the sounds of a crash error windows.

I have uninstalled the game and installed it back. I have verified the game files on Steam. 
I have tried uninstalling the driver with DDU on Safe mode then I installed it back on normal mode. 
I have formatted windows.  

My computer is : 

Motherboard : Asrock X370 Killer SLI 
Processor : Ryzen 2700x 
Ram : Ballistix Sport 8gb 2400 mhz (2 times) (Overclocked) 
GPU :  Zotac RTX 2080 Super Twin Fan
EPU : EVGA 1050w Gold

I will try to do many game test and benchmarks again but still it runs some big games with the highest settings pretty well. 
My seller don't accept the return of opened box on PC parts. Zotac offers a repair. I hope it is just a software thing.
I wonder if there is a compatibility problem because the Super cards are new.

Can you help me?

[SpookyCitrus]

Are you installing the driver through Geforce Experience or just in windows?

[dave90]

Geforce Experience, I have tried without Geforce Experience on standard driver not a DHC driver. It changed nothing.

[dave90]

As I see my card was plugged on PSU cable the with all the pins needed but it needed two different cable plugged in the psu. One for the 6 pin and another for the 8 pin. Now my game won't crash.

 

[Envit0]

17 hours ago, dave90 said:

As I see my card was plugged on PSU cable the with all the pins needed but it needed two different cable plugged in the psu. One for the 6 pin and another for the 8 pin. Now my game won't crash.

 

Was gna say check connections with PSU. Glad you solved it