Same issues with multiple WiFi adapters

[Cameron Dembski]

No matter what WiFi adapter I use, my connection will randomly drop at random times. Sometimes it happens every 5 minutes and sometimes I can go hours without issues. I know that the connection is strong because when it works I get the full 150mbps that I pay for, and my pc stays connected to the network, it just shows "Connected, No Internet". I have tried two usb wifi adapters and a PCIe wifi adapter. I have the same issue with all of them. If it helps, when I use the diagnostics thing it says "The default gateway is not available". I've tried everything and my PC is kind of unusable unless I'm playing offline games so any help would be appreciated. 

[badreg]

Check your ISP gateway logs. Sounds like it's dropping the WAN connection intermittently.

[Radium_Angel]

10 minutes ago, Cameron Dembski said:

No matter what WiFi adapter I use, my connection will randomly drop at random times. Sometimes it happens every 5 minutes and sometimes I can go hours without issues. I know that the connection is strong because when it works I get the full 150mbps that I pay for, and my pc stays connected to the network, it just shows "Connected, No Internet". I have tried two usb wifi adapters and a PCIe wifi adapter. I have the same issue with all of them. If it helps, when I use the diagnostics thing it says "The default gateway is not available". I've tried everything and my PC is kind of unusable unless I'm playing offline games so any help would be appreciated. 

Spec of your router?

Can you run a wired connection to it and test that way?

Have you updated the firmware in the router?

[Donut417]

1 hour ago, Cameron Dembski said:

it just shows "Connected, No Internet"

So no your WiFi is not dropping. There is difference between WiFi and Internet. You can have a WiFi network without internet. Sounds to me like your ISP is to blame. Id see if you can access your modems logs and see whats going on. 

[Cameron Dembski]

2 hours ago, Radium_Angel said:

Spec of your router?

Can you run a wired connection to it and test that way?

Have you updated the firmware in the router?

I have an Arris TG1682G

Wired connection works fine

I can't find an option to update firmware though. I also got the logs and attached them. There was an option to download "system logs" as well but it was completely blank.

troubleshooting_logs_event_Today.txt

troubleshooting_logs_firewall_Today.txt

[Radium_Angel]

1 minute ago, Cameron Dembski said:

Wired connection works fine

I'd switch to this if possible.

 

If this modem/router is ISP supplied, contact them and tell them you are having issues with the wireless side of it.

[Cameron Dembski]

I would switch to that but the only way for me to use ethernet is over powerline which has really slow speeds. It stays connected though. Also this issue is not happening with any other device, just my PC, but I'll still contact my isp in case it is an issue with the router.

[mervincm]

Have you tried monitoring your connection with a simple ping? you can get apps with a gui but you can also just open a command prompt. Do a non-stop ping to your router with ping -t router IP address. This will do a non-stop ping from your PC to your router, you should see nothing but replies and fairly consistent time. Let this run in the background and then look at it once your problem kicks in.

 

if you do not know the ip address of your router, it will be your default gateway and you can find it by typing ipconfig in that same command window

 

if this ping is nice and stable, then you know its not your WiFi connection.

 

 

[Cameron Dembski]

I'm fairly sure its not my WiFi connection since I can still access the router settings in my browser even when the issue happens. I have also started to get blue screens saying "SYSTEM_THREAD_EXCEPTION_NOT_HANDLED What Failed: Network06.sys", Network06.sys being one of the driver files for the adapter. I'm guessing this means that the issue is with my computer, not my router or ISP. 

 

Edit: Pings to my router actually did time out when it happens.